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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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Good prices compared to other search engine. Easy to book.
My booking is only tonight
My booking is only tonight
1. Upon arriving and checking in, the room with one bed that I selected was not available. I received another room with two queen beds and the price was adjusted. That worked out in my favor.
2. The elevator doesn't work. I knew that as soon as I walked in because there were signs at the front desk letting me know.
3. They are doing work on the ceiling in the lobby and the bathrooms on the first floor (women's) is out of order. You can smell sewage from outside the hotel.
4. There is a complimentary breakfast in the lobby.
5. The rooms are nice. The paint in the tub is peeling near the drain. Other than that, the water gets hot like I like it and the pressure is amazing. The bathroom was very clean.
6. My room's coffee pot was missing the decanter, so I just get coffee from the lobby.
7. It's quiet. No commotion or drama.
8. I feel they should Swiffer the floors in the room because the grey hair I keep seeing on my socks is a nuisance. I don't walk barefoot in any hotel anyway, but mopping would help.
9. It's close to Six Flags and 2 major expressways.
10. The stairs, since I can't use the elevator, THANKFULLYare clean. No foul smells.
The beds are so comfortable that I instantly went to sleep when I sit or lay down. I enjoyed my stay. The benefits outweigh the issues.
I needed a room last minute and Hotelwiz saved the day. They gave me an excellent rate and booking was so easy and fast.
Good service, no hurdles, easy to book, more economic
This process was Quick and Easy... Now, I'm hoping the accommodations will be a great experience…
Thanks
It's very user friendly and I always find the best deals on hotels.
Found the best rate accommodation through Hotelwiz. Looking for hotel room makes it tough and challenging due to upcoming big Rodeo event.
Everything was fine.
Hotel needs to be updated but everything was fine,
The hotel had my reservation and no questions asked.
Great fantastic marvelous magnificent excellent. I hope the room is great as this website deal!
Smooth process for reservation with reasonable price
Link for booking was easy to follow.
Complete in a matter of minutes.
The site sent me an e-mail to review my experience. I have only booked a room…
Easy! It went fast and I was happy about that. The cost was also a big factor! I was overall happy and will use the website again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members