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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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I have no complaints & really what else could one ask for!?
Service Fast and easy, user friendly and good service
It was a great experience and the staff was very nice I really enjoyed my stay.
You made my day great by getting it done so fast and easy.
Website was easy to navigate and book. It was a good experience
I was charged the room rate Plus the taxes and then I show up to the hotel room I'm charged again for the room rates and the taxes and also a security deposit that was more than the room itself. Then upon leaving they told me that my security deposit would be refunded back to my card within five business days it is now been seven business days I was never refunded my money and when I called the Super 8 on Fremont Street in Las Vegas Nevada. They let me know that I was never charged a security deposit ( I was ripped off $125)
This was my first time using Hotel Wiz and I don't think I'll be back. I was overcharged and the room was disgusting and the air conditioning smell like cat piss
Everything worked fine. Reservation was in place upon arrival. Much lower cost than hotel website. I have stayed at this hotel before booking through their website
Absolutely easy to use, process & went without a hitch.
Hotel was poor, dirty and with bugs.
Slept in my car.
Charged for the room no cancellations and no refund.
But, you did get what they promised you a room.
So there you have it.
I found a great price for the hotel that I wanted to stay in online. I bought it online and everything went well.
Smooth system and info. Good reasonable value and easy to use.
Good and need to work on housekeepers and upgrade the free breakfast into a hot breakfast
It was a good experience and I was very comfortable
Like the title says, I was looking for room at a specific hotel in hiroshima and the rooms were sold out on the website. I was able to book a room through hotelwiz and keep my plans!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members