Hostelworld

Clean and looks good, but you can tell that these guys don't care about improving their system anymore -- that they've put in the work and are willing to take their paychecks without any further input. What you get is a virtually self-sustained site that has no problem taking your money but has absolutely no customer service. I emailed these guys about a problem for over two weeks without any response whatsoever. I've given up on the money that I've inadvertently given them, but will never use their service again.

When needed hostelworld customer service are there to assist/help promptly unlike others.
Great Prices with amazing choices with acuracte reviews to help.
Booking made easy. Will only use hostelworld who will not let you down.

A brilliant online business (hostel world) is a great way to find the cheapest and most luxurious hotels around the world. With the most competitive prices beating the majority of any other business by far on price matching and service. Next time booking a hotel I suggest and highly recommend hostel world 10 out of 10 for cheapest prices any where in the by far!.

They replied within a few hours, very friendly and accurate service. I am very impressed and satisfied with it, will come back again :)

Don't use your personal account all programmed for billpay, direct deposit, and personal checks. Use a BofA, or Visa reloadable card and you won't miss the tears and sweat. I've booked with them for years now and stayed in brilliant locations introduced to a whole lifestyle unknown before the millennium but with only one problem; teachy owners who twice ignored cancelled bookings, occasional crude rudeness. Woops, somebody got my number againl But someone bought out a fabulous org.

I had a problem with a voucher, and customer service had it sorted very quickly with some helpful tips for the future.

Good range of hostel with affordable prices. Good customer service, I'm very satisfied with them. Whenever I have an issue, they dealt with it promptly.

Hostelworld is the primary website I use to find places to stay around the world while I am traveling. The customer service is very helpful.

We made a booking to stay at Gram's Place in Tampa on Hostelworld, but when we showed up the evening of our reservation, we were told that there were no available rooms for us. We received no help at all in trying to find an alternate place to stay. We had no choice but to drive 4+ hours back home that same night. I would strongly caution anyone against booking through Hostelworld or attempting to stay at this location.

One of the worst experience that you can have with booking website.

I have booked my accomodation in Granada for two nights and paid for my booking. However, I did not receive the booking confirmation. I have sent an email to both hostel and hostelworld. Hostel has replied very fast and said that I need to contact with hostelworld since they are the agency.

However, hostelworld did not solve my problem and left me without an accomodation in Granada. I had to book my stay with other website and I am still trying to get my money back from hostelworld. It has been 3 days and I had no luck yet. They basically don't reply their e-mails. DO NOT USE THIS WEBSITE. It can be cheaper than others but customer service is way important than cheapest price.

I confidently booked a room without being sure of my dates given the multiple large assurances of free cancellation. Turns out on tiny fine print which I only saw after I received a confirmation, the deposit is non refundable. And to actually cancel, your booking needs to show up in the app. Mine didn't. I spent five days cancelling it and only managed to do so because the hostel manager helped me. I sent 6 emails to Hostelworld with no result. Avoid!

Booked hostel through them. Showed the prise as everybody else including tax, charged part for the reservation, the rest payable in place.
The place charged almost full price again.
Contacted hostelworld a week later, a rude representative started changing story and giving random excuses, maybe it is pending charge, maybe tax was not included (even if Booking conditions clearly state it is included), just any random nonsense you can figure out to push customer away.

Stay away unless you are looking for embarrassment and waste of time. Just charge back with your bank in case of problems as it doesn't the company would approach problems in good faith.

I ran into an issue regarding a booking I wanted to push back by a few dates for a pretty legitimate reason. The first date of the booking was just within the 48h free cancellation but the rest of the 8 days were okay. I contacted the hostel first and they said they cannot do anything if booked through them. First red flag with booking through them. So I tried to contact hostel world and since they are based in Ireland only people from there can make calls unless you have an international calling plan, so that leaves me with email. The first email I made through customer care I was sent back an automated email which I had already read on their website that deemed my issue resolved. There fore the customer care had not even got to read it and it was filtered out by a robot for some reason. I had replied to the email with a more detailed description of the help I needed and I received another email back saying the recipient's mailbox was full and cannot accept anymore messages at that time. Clearly there are so many complaints and unresolved issues that they cannot receive anymore. The website and way their customer care is negligent and lazy. 1 star for a non helpful app that doesn't make things flexible for travelers with ongoing changing itineraries.

I attempted to cancel one of my reservations but Hostel world is very good at ignoring you and not returning emails. Interestingly, they do not have a phone number contact, apparently because this further allows them to ignore your concerns and steal your money. I tried to cancel a reservation several days in advance. What made it difficult to cancel was they never sent me a confirmation email of my purchase. A corrupt organization!

When I use a travel site I do not only for their searching engines but also because I need sone kind of warranties. Seems that Hostelworld is only a search engine. Having a problem with one Hostel (information published incorrectly and cancellation), they asked me to request the hostel the refunding (who fully charged us), not them. They don't assume any responsibility (only refund the reservation fee). The Hostel did not assume responsibility either (they said that Hostelworld published wrongly, that they did not passed our cancellation, etc), so the customers fell in the middle, loosing. It's a really fake.

Do not use Hostelworld for your bookings. You may loose your deposit.

On a recent trip to Porto, my booking was cancelled upon arrival. Nonetheless, Hostelworld refused to refund my deposit. They even presented themselves as generous in offering a 'credit' for future bookings with them on the same amount as a 'gesture of goodwill'. Obviously, the chance that I will make another booking with Hostelworld is zero.

Hostelworld's behaviour is second only to pure theft.