HomeBello

Be very cautious when ordering from this company! Their return policy is basically nonexistent for much of their merchandise and when you can they return you only have 3 days to do it, they charge 20% restocking fee (based off retail price not sale price), plus $12.95 shipping and a handling fee., etc. Good luck finding an actual person to talk to in customer service too, you will basically have to text them or email them- very odd. The marketing of their products is questionable, in my opinion. For example, they show photos of jewelry/rings with stones in them and the description says: stone type, Onyx stone color black, but if you don't read the small print or scroll all the way down the description page you will not see the statement that says the stones are not included. I found the customer service to be very passive aggressive- they responded to my question with an email and circled the statement half way down the page and never addressed the shadiness of the rest of it. Not a Better Business Bureau approved company. I personally will never use this company again and will tell everyone I know of my bad experience. Lesson learned the hard way here.

Ordered wrong size of watch extender. Wanted simple exchange of same small product in same size, but Customer Service hid behind their no return/exchange policy. REALLY not customer friendly at all.

I ordered an item on May 1at. Was told by company it would ship may 4th. May 6th I was told the item was out of stock, reordered from their supplier and would be shipped out the next morning. Today, May 14th I'm told the pallet of shipments was stolen by USPS employees!?!
I asked to cancel the order and requseted a refund only to be asked to provide a cancelback order number. What is that?
They suggested I purchase from another seller next time.
Do not order from here

I ordered a pair of earrings from HomeBello last week. I initially had to send in a request for shipping information and didn't get a reply. I ended up finding another pair for half the price. I sent yet another request to cancel my order and got a reply from Josh saying the order had already shipped and couldn't be canceled. I said I would refuse the package and he said I needed an RMA# or they would refuse as well. So, I got the package and then requested the RMA# only to get a reply from Nikki saying that the earrings I ordered were final sale. NOWHERE on the jewelry description, or on my order confirmation, does it say these sales are final. I wouldn't have ordered them in the first place. This is a very sneaky business practice to not make it clear that an item is a final sale.

I made and paid for an order for $ 600. For a month, I waited for it to be sent to me. But they didn't send it to me. Support does not respond to messages. Terrible service. Cheaters.

Purchase came damaged and scratched contacted the company through email and seller swore to me when I contacted they about the damaged merchandise

Do not order from this company. I ordered a jewelry box for my daughter as a Christmas gift. I didn't open it when it arrived I just wrapped it. When she opened it on Christmas Day she noticed that the drawer was broken on the inside. I reached out to the company to exchange the product and their response to me was that I received the item 2 weeks prior and they informed me that according to their policy I only had 3 days from the day I received it to return it. I was not asking for a refund, I just wanted an undamaged product which they sent me without checking themselves. I am shocked at their unreasonable return policy, especially during the holidays and COVID. I had never heard of this company prior to this purchase, however, it was the only company that had the item I wanted in stock. Now I regret ever purchasing from them DON'T LET THIS HAPPEN TO YOU!

- "Please notice that all BED, BODY, BATH, JEWELRY, WATCHES, DINNERWARE, FLATWARE, STEMWARE, CUTLERY, COOKWARE OR ANY FOOD, DRINKS, LIQUID RELATED PRODUCTS are FINAL SALE. All orders over $499 are FINAL SALE" (Essentially every item they sell is NON RETURNABLE)

- "Products may be returned within 3 days of receipt of the items"

- "All returns are subject to a 20% re-stocking fee plus a $12.95 shipping and handling fee will be deducted from credited amount. The 20% restocking fee is calculated of the Retail Prices not the discounted or coupon applied prices"

- "No returns accepted on orders containing 3 or more products"

Great customer service. Very helpful very happy with my order. Will definitely order again. Was concerned but was wrong.