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From the business
Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin...
Homary Reviews Summary
The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
He understood my concerns well and suggested a good solution.
I received a very kindly response.
Morgan was very understanding in listening to my issues. He came up with several creative solutions to solve my issue. He was very courteous and responsive.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very polite and helpful agent working on replacing missing parts
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I bought two coffee table, sofa, dining table and chairs. Very satisfied with everything. Great quality and design!
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Having Lost my Mom right before Mother's Day I inadvertently ordered an incorrect product. Jenny In customer Service was truly helpful in helping me fix my error. Their customer service is as wonderful as the products they sell
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very helpful and found a resolution for product issue very smoothly.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Rhythm is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Had to cancel an order bcos of the long wait times for the delivery and the rep was helpful in cancelling the order.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
It's really hard to believe that I can meet a company in the United States that handles customer complaints so professionally and quickly. I will recommend it to my friends.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Mark is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Jackson was great with my order. Very polite and listened to our demand. Will always shop here. This was my first time with Homary but not the last. Very professional and understanding. Thanku Jackson and Homary for having such people
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jackson is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Succinctly, I had a concern about an order, and although there were steps to resolution, I was informed of status along the way and treated with respect. I am looking forward to finalizing this process but am very happy so far.
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Super efficient replacement. Great chat service. Very easy process.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I had questions about a product before I bought it. Customer service has been amazing. They follow up and answer all your questions in less than 24 hrs. I'm impressed
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
We have been buying from homary for the last 4 years. They have been absolutely great to work with. We have probably spent over 30k with these guys for all our remodels and furnishing our homes. The customer service is excellent and the products are excellent.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Thanks Hans for quick,efficient and expert in the field.Thanks lot for help
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I placed an order for a toilet from Homary and neglected to add the extended protection plan. I contacted customer service and communicated with Jenny. She was very helpful and pleasant, she was able to correct the problem very quickly. Very satisfied customer.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
There was a problem, he provided a solution quickly and saved me returning it. Love the clock thanks
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Love
This dog side table! Great quality, and fun conversation piece.
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I have bought dining table, dining chairs, and sideboard from Homary and they are absolutely beautiful. The quality of the products is also really good. I contacted customer service to resolve some issues and they were very prompt and helpful and sorting it out for me. Really happy with their service
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary is fantastic. There was a mix up with the shipping company where they lost our package. Abby from Homer proactively reached out to let us know they were tracking it down. After a couple days, Abby reached out again to say the courier lost the package and would replace the item. Luckily we did receive the package, though the courier had no tracking information to show it. Abby and the rest of the Homary team are wonderful, not to mention the amazingly high quality products they sell. I recommend using Homary for any home goods.
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
If I could give ZERO I would...Bought one of the more expensive bidet toilets ($850) on Jan 20,2024. It arrived quickly. I installed the toilet and immediately had issues. Installation and operating instructions are really bad, almost unusable and incomplete. On first flush it stuck in flush mode and wouldn't stop. I unplugged the electrical and it kept flushing. I had to turn off the water valve to get it to stop. Other issues include: wouldn't auto flush, water heater quit working 1st day, spray nozzle doesn't extend to correct location for front wash, back and forth wash function doesn't work at all...I installed the toilet on Saturday and called Homary Monday morning about issues and got a case number. They are cordial on the phone, but speak broken English and have no knowledge of the products they sell. The only response I got was "we contact factory and get back to you in 1-2 days." After at least 6 calls and as many emails they have not resolved any problems. I sent detailed descriptions of problems with pics and videos as requested. They acknowledge the problems, but continue to offer no solutions, only to say that once the unit is installed it CAN NOT be returned. My only recourse was to call CC company and disputed the charge. Suddenly they offered to send me a replacement toilet AFTER I cancelled the dispute. I won't cancel until all problems are resolved, so the saga continues. These people have bad ratings for a reason. Products designed and built in China are usually junk and they don't understand how commerce works...I highly recommend USA products and company over these. By the way they only wanted me to provide a review "if I loved the product" so I doubt this review will make it to the web site.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)