I am so impressed with the service I have received. I am a new customer - this is only my second order - but I will definitely be returning. Not only is the coffee really good, but the order was carried out promptly, delivered very quickly, with a little "extra" in the package. Thank you Heavenly Coffees.
Nothing is more comforting than an the aroma of early morning coffee that is brewing. "Life truly begins after coffee".
Our favourites are Tango in the twilight and Angel's brew. And there is a definite difference in taste. Tango is warm and deep. Angels brew soft and subtle.
And your service; online service delivery and customer care is 100%. We do recommend you.
From the word go, we received excellent service. Peder, our salesrep, contacted us shortly after we bought our bean to cup coffee machine online from Heavenly Coffees to make an appointment for delivery and demonstration. He is a professional individual that has ample knowledge about his products and didn't mind to drive many kilometers to our business. Thorough training commenced and he left leaving us with a smile on our faces. They delivered all the products and freebies as promised. I can highly recommend the Heavenly Coffees team. They will definitely be my go to coffee guy in future.
When I wanted to place another order, I had to change my password. I did not receive the returning email. I did check my spam folder.
Utterly disappointed by the customer service received from the owner himself
I am also very disappointed in my coffee beans... The flavors are nothing what I expected them to be...
I am a real critique when it comes to my coffees, hence requested samples of the different brews, to which I was abruptly told that I could not receive, even though it was my very first time ordering with Heavenly Coffees.
For a 4kg initial order, I would have thought that an exception could be made in order to win over your customer, but I guess that Francois knew that his beans were not up to standard.
I will never be ordering from Heavenly Coffees ever again!
I notice the 5 star reviews on the store itself, which I haven't tried, due to it being out of my way... I cannot however discredit the store and the eats they serve... But definitely Terrible beans... and a waste of money for a single unemployed mom!
I bought a few kg of beans during the Black Friday specials. The site was easy enough except for the fact that the special didnt reflect anywhere during the checkout. It caused me some stress until my package arrived a few days later, everything was in order after all. I only bought 2 different types of beans but they are pretty good.
Have placed several orders for beans from various Roasters in SA and for me Heavenly has been the MOST responsive and professional of them all! Everything I have asked for (even date and method roasting, type of equipment used etc.) was answered in great detail. I do wish they would lower the minimum quantity to get the free shipping, but other than that I have no issues of complaints whatsoever. Highly recommended, especially for Joburg-area residents!
I was one of the "first" customers at Heavenly Coffees many moons ago. From a teeny tiny roastery with the MOST decadent cheesecake with THE best coffee, they've blossomed into a major roastery/coffee shop in SA (in my humble opinion as a self-confessed coffee-snob!)
BUT, the warmth, the welcoming atmosphere has remained. The people working there are all extremely helpful and became friends over the years.
Heavenly Coffees is still my "special-special happy place"!
Got amazing service from them, I ordered ground coffee instead of beans because I did not read the website properly, they promptly sent me replacement beans at no charge. The coffee is also amazing, great flavors to the coffee, very full, rich and great tasting with enough differences between all the blends and roasts. Extremely satisfied, would recommend to anyone. Also, coffee is processed through the website very quickly, I have my coffee the day after I order.
I have been purchasing coffee from Heavenly coffees for the past 7 years. Francois and team are amazing, best roasted coffee around. I only buy coffee from Heavenly coffees because they roast their own coffee and have a roasted date on their packaging and not a best before date.
I have been buying coffee beans from Heavenly coffees for the past 6 years after I bought my Rancilio Silva machine from Francois. I only use Angels Brew beans and order online for next day delivery. The consistency and freshest of the coffee beans is unmatched
Bought my Jura E8 from Heavenly Coffees and service was exceptional. Also bought my first batch of coffee online from them, and it was seamless and delivery a day later - absolutely my sole coffee place going forward.
Very happy with how easy it was to order the coffee I wanted and the time of delivery was good.
The special was very much an actual special and worth the purchase, thanks team!
Happy to support in these tough times.
Ordering coffee beans from Heavenly Coffees is simple and efficient. My order was delivered within 24 hours and the product is excellent. And there is always a special deal like free delivery, a discount or a free 250g packet thrown in.
I purchased a mix of different single origin 250g bags of coffee beans. I was very satisfied with the quality of the coffee itself, shipping time & thoughtful packaging the product came in.
I can definitely recommend Heavenly Coffees to anyone.
From the online purchase, delivery and right the way through to actually tasting the coffee, the overall experience is and continues to be a very reasonable. The coffee itself is certainly not outstanding but is a very reasonable alternative to our preferred roast.
I have been ordering coffee and machine accessories for well over a year from Heavenly Coffees. Their services is always fantastic and prompt, and deliveries are always within a couple of days at the most. The staff is very friendly and knowledgable, both via the site and at the on-premise shop as well
Where can one find happy experiences? Definitely at Heavenly Coffees! Their staff is friendly and extremely helpful. Their confectionary are divine. Their machines and accessories are extensive. And their coffee are living up to their name - just heavenly!
I have tried all the ground coffee offered by Heavenly Coffee. My favorites are Angels Brew, Tango in the Twilight, Troika, AA Zambia, and St Christopher. Try them all and choose your own favorites. I highly recommend them.
Hi Rina, thank you for the review and for your support. We are happy to hear that you enjoy our coffee!
Based on the reviews I read, I blindly ordered 1kg Angel's Brew, 500g St. Peter of Colombia and 250g Dust and Ice, without ever having tasted any of them. These coffees, especially the Angel's Brew and St. Peter turned my kitchen into a little bit of heaven on earth, or is it in my mouth. Anyway, the order shipped in less than 24 hours after if was couriered. That impressed me greatly. The beans were not only freshly roasted, but also made some of the best coffee I have ever had. I can highly recommend Heavenly Coffees for their excellent service as well as their excellent product. I will most certainly be a returning customer.
From Selecting, Ordering, Paying, Confirmations of Payments and Order Confirmation to actual Delivery,
Everything was Brilliant!
Now to savour the Coffee. Thanks Heavenly Coffees for excellent service from start to finish.
Overview
Heavenlycoffees has a rating of 4.6 stars from 200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heavenlycoffees most frequently mention excellent service, fast delivery and next day. Heavenlycoffees ranks 2nd among Coffee sites.
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- Centurion, Gauteng, South Africa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Goodday. I am rather perturbed by your review. Do you request samples for everything you buy from other online suppliers as well? It is ridiculous to expect us to provide samples of every coffee to every new customer before they buy. The fact that you did not like our coffee does not make it bad. People's preferences differ after all. If our coffee was terrible we would not have still been around after more than 12 years. Just for the record, every single review you see on our website is for online purchases and does not include reviews for our restaurant. Just a suggestion, considering that you are so critical, next time when you order a new product, maybe order smaller quantities to try it out before placing a bulk order.