GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
Nilesh Sawant did an excellent, professional job on my computer this evening! Very pleasant! Highest quality customer service! I was very pleased!
Nilesh Sawant did a super job getting my computer up to par while sitting in my home. Thank you very much for your service. I will not hesitate recommending GuruAid to my colleagues. Again thanks!
I like having your service for when i call they are patient (for i am not the most computer literate). The problem is resolved in quick manner of time and it easy and conveince to deal with
Nilesh was very polite and accurate and solved my problem to my satisfaction. I appreciate that he stayed with it until he identified the problem - it took a long time. I give him and Guruaid two thumbs up!
The service the techs gave me was outstanding. Got both of my laptops working great. Thank you Vineet!
Will resolve problem, but takes forever. Make sure you have plenty of time.
Once again... guruaid came to my rescue in cleaning up my computer. I truly appreciate the help I was given. My questions were answered quickly, and I'm very happy that I've gotten in contact with them!
Service was great. Everyone was polite and helpful and the tech worked hard at fixing all the issues on my computer.
Technician put a lot of effort in getting rid of viruses and other problems. I appreciate this very much.
Evreything was done in A good way. And I will tellall my friends and family about why Ilove the work that they did for me.
The service provided today was very professional and done in a timely manner - thank you very much
I'm so happy for mohammad sohail helping me today. I trust his work and your company should keep him for life.
Very satisfied Sackin was very helpful, polite and fixed all the problems with pop up, spyware and junk ads and emails.
I was very happy with the results it took only 1 hour and 50 minutes. But the system was rebooted several times to insure problems were gone and corrected. Nice Job!
Very helpful and always willing to work with my computer. Issues have always been resolved.
You did a very job, staying with it until finished
Its was a very long well done process and now my computer works fine
I was very pleased in the help I received tonight. He (Sagar Gharge) did a thorough job of getting things done and I would recommend you people to everyone. Once again a great job and he helped me understand what he was going to do step by step.
Vijay Sahane is a fantastic technician, very polite and patient with me as i am a senior citizen. He performed his magic and have my computer working like new. Thank you Vijay, i hope your employer reconize what they have is such a great person such as you. I can't thank you enough...
You people are great thank so much for all you have done this is the best service I have used and tell every one about it I really mean it
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members