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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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Adiyya Chatterjee did a very thorough job in resolving my problems. He also checked system to see if ther were other issues and took care of them. Excellent service
One of the best, if you have a problem with your computer, call them, and 99.99% your problem will be solved. So continue to do your good work.
Every time I have an issue no matter how small or how large they always solve the issue very professionally. They have a great team
The tech personnel I interacted with were very friendly and helpful. I was locked out of my PC after a MS Windows 8.1 download and needed to get back up and running right away. I also opted for the computer checkup/cleanup, which went very smoothly.
Periodically I get PC problems that I find cannot solve as I am out of my depth, Every time I use Guruaid they fix whatever the problem is, and believe me I have given some challenges.
Today I had a difficult issue and a Guruaid technician spent almost three hours solving the problem, throughout the process the technician was helpful, polite and solved the issue. I am very pleased with the service and would recommend it to anyone
The tech did a good and speedy job on my computer. Thanks
I have been very pleased with the service provided by guru... the agents have all been very polite and very helpful in addressing my computer issues. I would highly recommend them.
Computer fix was accomplished and i was able to see the work being done and the tech interfaced with me to fix all my issues. Very proffessionaly done thank you
Vikas Singh was able to correct the the problem I had with my computer and printer. I am satisfied with my subscription to GuruAid.
Cannot say enough of the job WELL DONE by the tech this evening. Fast and effeciant (SP?). Wish I could use him every time. THANKS
I come to GuruAid with an internet access issue. The technician (Sachin) worked his fingers to the bone to get to the bottom of the issue and resolve the problem. It literally took hours of investigating to locate the problem. Not only is proper access regained but the system seems to be a little more friendly (could be subjective). I have a two year contract and will opt for an Elite package at renewal. Great job GuruAid. 5 stars baby!
Took a lot of different tings to find the problem but did so, (I knew it looked difficult)
As hopeless as I am with computers, it was with great relief and satisfaction that I was able to put my trust in the capable hands of someone like Rakesh who pleasantly and effortlessly guided me through the nightmarish task of putting right my new laptop. Top notch!
Nilesh sawant was a very helpful and patient man and sorted my computor back to its original state as a new computor. Thankyou very much
Thanks for the great service and fast action. It is always a pleasure to talk with these folks! I gladly give them a 5tar Rating!
The service was stellar and the chat on line was professional and hospitable i will use these guys again they know what they are doing!
GuruAid techs are very knowledgeable and work with you to work out any problems you are having and work diligently to fix them. I believe my Computer is running faster now then when it was purchased.
It tooka long time to sort out the problem. However, with the technician having lots of patience all is now resolved. I find Guruaid a great online support.
Great service and a good experiences, my problem was solved in just a short time by a friend Tech. It good to know there's some folks like Guruaid to help when your at roads end, I will have your computer running smooth in just a few minutes.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members