On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They were very patient. And excellent service, offered advice, and cleaned up a very big job for me, Highly recommend.
EAGESH was very attentive and patient dealing with may problem and in particular with me as I am partially deaf. He was very professional and hopefully has solved the problem for the future
I was supported warmly and provided a very good service by guruaid.com the technician was very professional and i am pleased and satisfied that my software problems were resolved in a satisfactory manner. This is first class service and would recommend the service to anyone who has software problems and vrus attacks on their computer. I can confidentlky say taht all the software problems i had been facing with my computer were resolved. The technician was very patient and supportive
I Unexpectedly fall in Rajesh's hand and have a very satisfying experience. He was patient and highly knowledgeable individual. I will come back in the future and also tell my friends to go to GuruAid if they run in to trouble with their computers. My Computer is as good as new after he was finished with it. I would also like to say Mr. Abu Kazi helped me to solve my email trouble with Google that I have not been able to solve thru Google's customer service for the last 60 days. Thank you Guys!
Very good efficient and helpful. Takes some of the stress out of computer
Problems. Would recommend. Nice people.
Took a long time but the technician solved the problem
They are very friendly and help you with everything you need. I am very happy with my results.
I had a virus issue; Guru aid took care of it; they were great service
I have been having problems with my PC for the last few months. It kept getting progressively worse with ad pop ups and sites I could not back out of or x out of. I called on the guru's at GuruAid and low and behold my PC is just as it was when new. They cleaned everything up added ad blocker and returned the performance to the PC I'm accustomed to. Thank You. I will stay with GuruAid. But hopefully I won't need their services again too soon. But it sure nice to know I can call on them.
The technician quickly solved my issues. I only go cut off once when the computer was restarted, but we reconnected in an acceptable amount of time. My computer issues seem to be solved. I am very happy with the service.
I have said many times how smart and very patient your employees are. You have very talented people. I have been very pleased and amazed every time I call. Keep up the good work!
I got through to an expert technician today, without delay. This is the second time that I have been assisted by Sachin Kulhari on Guru aid and I am very pleased with his help. I was also connected to him very quickly, so there was not a lot of wasted time
Margareta Askeland
Thank you for helping us out, a job very well done. We would still be going around in circles if you did not do the job for us. Many thanks.
I had just purchased a refurbished laptop, and it had some issues, and these guys cleaned it all up for me, and they were very good to get along with, ask good questions, and made the experience very peasant. A job well done! Thank you guys
My issues were fixed and computer cleaned in excellent shape. Cant thank Guru Aid and my technician enough!
Very helpful. And in my case they went out of there ther way to fix the issue, I would recommend them to anyone with a pressing issue. A+++++ service.
I had a wonderful experience with Fahed Sayed, the technician who helped me through a horrible experience. Suffice to say, solving computer issues is not my strength. But working with a thoughtful, imaginative and thorough professional like him made a bad situation palatable.
If you ever have a problem, I hope you're lucky enough to find a professional like Fahed Sayed to help you solve it.
I'm very happy and grateful!
These techs are very efficient and professional. They really know what they are doing. They deliver what they promise.
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.