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GuruAidReviews 1,352

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338

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Canada
1 review
0 helpful votes
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Excellent service,
March 12, 2015

They were very patient. And excellent service, offered advice, and cleaned up a very big job for me, Highly recommend.

Date of experience: March 12, 2015
GB
1 review
0 helpful votes
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Good service
March 12, 2015

EAGESH was very attentive and patient dealing with may problem and in particular with me as I am partially deaf. He was very professional and hopefully has solved the problem for the future

Date of experience: March 12, 2015
Arizona
1 review
1 helpful vote
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My experience has always included technicians and service people with absolute dedication to helping me resolve my concerns.

Date of experience: March 11, 2015
GB
1 review
0 helpful votes
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I was supported warmly and provided a very good service by guruaid.com the technician was very professional and i am pleased and satisfied that my software problems were resolved in a satisfactory manner. This is first class service and would recommend the service to anyone who has software problems and vrus attacks on their computer. I can confidentlky say taht all the software problems i had been facing with my computer were resolved. The technician was very patient and supportive

Date of experience: March 11, 2015
California
1 review
0 helpful votes
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I Unexpectedly fall in Rajesh's hand and have a very satisfying experience. He was patient and highly knowledgeable individual. I will come back in the future and also tell my friends to go to GuruAid if they run in to trouble with their computers. My Computer is as good as new after he was finished with it. I would also like to say Mr. Abu Kazi helped me to solve my email trouble with Google that I have not been able to solve thru Google's customer service for the last 60 days. Thank you Guys!

Date of experience: March 10, 2015
GB
1 review
0 helpful votes
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Very good efficient and helpful. Takes some of the stress out of computer
Problems. Would recommend. Nice people.

Date of experience: March 10, 2015
Australia
1 review
0 helpful votes
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Very thorouh
March 10, 2015

Took a long time but the technician solved the problem

Date of experience: March 10, 2015
California
1 review
0 helpful votes
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VERY GOOD.
March 10, 2015

They are very friendly and help you with everything you need. I am very happy with my results.

Date of experience: March 9, 2015
Kentucky
1 review
0 helpful votes
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I had a virus issue; Guru aid took care of it; they were great service

Date of experience: March 9, 2015
Maine
1 review
0 helpful votes
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Great help
March 9, 2015

I have been having problems with my PC for the last few months. It kept getting progressively worse with ad pop ups and sites I could not back out of or x out of. I called on the guru's at GuruAid and low and behold my PC is just as it was when new. They cleaned everything up added ad blocker and returned the performance to the PC I'm accustomed to. Thank You. I will stay with GuruAid. But hopefully I won't need their services again too soon. But it sure nice to know I can call on them.

Date of experience: March 9, 2015
Texas
1 review
0 helpful votes
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Quick service
March 9, 2015

The technician quickly solved my issues. I only go cut off once when the computer was restarted, but we reconnected in an acceptable amount of time. My computer issues seem to be solved. I am very happy with the service.

Date of experience: March 9, 2015
Pennsylvania
1 review
0 helpful votes
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Greatfull
March 9, 2015

I have said many times how smart and very patient your employees are. You have very talented people. I have been very pleased and amazed every time I call. Keep up the good work!

Date of experience: March 8, 2015
GB
1 review
0 helpful votes
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I got through to an expert technician today, without delay. This is the second time that I have been assisted by Sachin Kulhari on Guru aid and I am very pleased with his help. I was also connected to him very quickly, so there was not a lot of wasted time
Margareta Askeland

Date of experience: March 8, 2015
GB
1 review
0 helpful votes
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Thank you for helping us out, a job very well done. We would still be going around in circles if you did not do the job for us. Many thanks.

Date of experience: March 8, 2015
Australia
1 review
0 helpful votes
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Guruaid
March 8, 2015

Vijay gave me a thoroughly professional and efficient service. Many thanks.

Date of experience: March 8, 2015
Tennessee
1 review
0 helpful votes
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I had just purchased a refurbished laptop, and it had some issues, and these guys cleaned it all up for me, and they were very good to get along with, ask good questions, and made the experience very peasant. A job well done! Thank you guys

Date of experience: March 7, 2015
Illinois
1 review
0 helpful votes
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Excellent service
March 6, 2015

My issues were fixed and computer cleaned in excellent shape. Cant thank Guru Aid and my technician enough!

Date of experience: March 6, 2015
New York
1 review
0 helpful votes
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Very helpful. And in my case they went out of there ther way to fix the issue, I would recommend them to anyone with a pressing issue. A+++++ service.

Date of experience: March 3, 2015
Colorado
1 review
0 helpful votes
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I'm pleased.
March 3, 2015

I had a wonderful experience with Fahed Sayed, the technician who helped me through a horrible experience. Suffice to say, solving computer issues is not my strength. But working with a thoughtful, imaginative and thorough professional like him made a bad situation palatable.
If you ever have a problem, I hope you're lucky enough to find a professional like Fahed Sayed to help you solve it.
I'm very happy and grateful!

Date of experience: March 2, 2015
California
1 review
0 helpful votes
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Guruaid
March 3, 2015

These techs are very efficient and professional. They really know what they are doing. They deliver what they promise.

Date of experience: March 2, 2015

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.