GoToGate

These guys are frauds, stay away, was stranded by them in Srilanka as they sold a fake ticket and they didnt even refuns my money

I paid a "flexible ticket option" (130,80) to be able to change the date of my flight without any fee. But when changing my ticket, they asked me to pay 147 as a "flexible ticket option fee" and sent me a link saying that I had only 3 hours to proceed, else the price of the new ticket would likely to increase.

I had to call the customer service:
- They actually had added a 2nd "flexible ticket option fee" to my order, while I never asked for it, neither gave my consent for it
- In total by 3 times, without saying anything, the Gotogate customer service lady added some extra options fees that I never asked for, neither gave my consent for (1. A "flexible ticket option fee", 2. A fee to choose my seat, 3. An insurance fee)
- When I asked her to remove them, she kept insisting on keeping them, saying they were required and even lied saying I would probably have issues at the airport if I would not take those extra options
- She put time pressure on me saying I had to approve the purchase very quickly with these extra options, else the price of the new ticket was likely to increase
- I had to insist like crazy to make her remove them and proceed with my ticket change without adding any other extra options fees

Overall, a very exhausting and stressful experience. They didn't manage to charge me the extra options fees because I double checked the amount and insisted to remove them. But I couldn't help thinking about these kinds of methods used on elderly people or people having limited English that would just pay under the time pressure without knowing what they are actually paying for.
Gotogate should be ashamed to use these methods to try to make people pay for hidden fees.
I will never use Gotogate anymore and will spread the word so that people are aware of these scam methods.

I would advise anyone NOT to use GoToGate. Their customer service is shocking and I have been waiting over 8 weeks not for a refund!

I would not book through GoToGate. Ever. My husband and I booked a flight months ago. I booked under my maiden name, and needed to change due to a legal name change. On the Thomas Cook Airline website, it states that a legal name change can be made without a fee. We contacted Thomas Cook Airlines, who said they cannot do anything and to contact GoToGate. GoToGate, of course, said they can't do anything and to contact Thomas Cook Airlines. This went back and forth numerous times for months. We ended up needing to book a third flight because nobody could figure it out. Finally, I contacted GoToGate by phone for a last attempt. They charged me $25 to look into the issue. I sent in the required documents and $25. After 11 business days (which was supposed to be 7-10 business days) I tried to call GoToGate. I was put on hold for 20 minutes four times. Keep in mind, this cost extra money since it was an international call. FInally, I got a hold of an agent. They said that Thomas Cook Airline would allow a refund for my flight so I could rebook, but that they would withhold $71 in fees. I said ok and asked about seat assignments since we had paid to book our seats. They said I could contact GoToGate or Thomas Cook Airlines once I booked my new flight to change either seat. I contacted Thomas Cook Airlines, and they said they could change my seat but not my husband's since it was booked through GoToGate. I called GoToGate, they said it would cost $60 to change his seat. I said no way! I've already paid $25 and $71 in fees due to this change! Reminder that legal name changes are stated to be free through Thomas Cook Airlines, but apparently GoToGate is not allowed. Now we're going back and forth about seat changes and neither GoToGate or Thomas Cook Airlines can figure it out. Thomas Cook Airlines told me just now that they don't charge for seat changes, which means GoToGate must have lied to me. We're left sitting in completely different rows on our honeymoon trip and out $96.

BAD. VERY BAD. DON'T USE IT. WASTE OF MONEY & TIME.
NEVER GONNA USE THE 3RD PARTY BOOKING COMPANY AGAIN.

ALWAYS BOOK THE FLIGHTS DIRECTLY ON THE AIRLINES WEBSITE.

I booked an Economy classic ticket with go gate for Virgin Alantic, this ticket should include checked luggage and early check in, they issued an Economy light ticket to Virgin Alantic, which does not include checked luggage, and you pay extra to check in early.

I called 4 days in a rows to be told the same thing, was like ground hog day." INDIAN ACCENT" MAAM I CAN CLEARLY SEE YOU HAVE CHECKED LUGGAGE, WE HAVE ISSUED THE CORRECT TICKET" CONTACT AIRLINE"

I ALSO ADVISED THAT I HAD CONTACTED THE AIRLINE BEFORE I CALLED THEM.

ANYTIME YOU ASK TO SPEAK TO A MANAGER, THERE IS NONE AVAILABLE UNTIL 2 HOURS. EVEN IF YOU CALL BACK 2 HOURS LATER... I AM BEYOND MAD

I even got a rep from the airline on a 3 way call with there cust service. THEY said they would open an investigation - heard nothing... WHAT A JOKE.

I will now have to pay an extra $400 out of pocket for checked luggage, which is suppose to be included in the ticket I paid for.

I wouldn't be so mad if the tickets were not expensive I paid almost $4,000 for my tickets. Then id be saying well you get what you pay for...

I WILL NEVER EVER USE THIS SITE AGAIN.

ALSO NOTE I FLY 2 TIMES A YEAR FROM USA TO EUROPE... SO ILL HAPPILY TAKE MY $$$$$ ELSE WHERE.

WHY PAY FOR INSURANCE WHEN YOU ARE TAKING THE RISK OF LOSING THE MONEY ANYWAYS. I HAD SUMMIT ALL THE PAPERWORD NEEDED AND AFTER 3 MONTHS THEY DENIED MY CLAIM AND LOST ALL MY MONEY FOR THE WHOLE TRIP.

I'm writing to share my utterly horrendous experience with GOTOGATE and their despicable customer service agent, Rahul. Prepare yourselves for a tale of deceit, misguidance, and outright scamming that left me $3200 lighter in the wallet and filled with seething rage.

First and foremost, let's talk about Rahul. This individual embodies everything you would hope to never encounter in a customer service representative. Their lack of professionalism was staggering, and their ability to deceive with a smile was truly remarkable. From the moment I engaged with them, I knew I was in trouble.

I called GotoGate's customer service hotline seeking assistance with booking tickets. Little did I know that I was about to fall into a trap laid out by none other than Rahul. They sweet-talked their way into convincing me that a particular flight was the best option for my needs, assuring me that it was worth every penny of the $3200 they were asking for.

Oh, how wrong I was to trust them! Not only was the flight an absolute nightmare, but upon further investigation, I discovered that I had been grossly overcharged. It turns out that similar tickets were available for a fraction of the price through other airlines or even directly through Gotogate's website.

It's bad enough to pay a premium for quality service, but to be swindled out of thousands of dollars for subpar treatment is beyond reprehensible. It's clear to me know that Rahul saw me as nothing more than a gullible mark to exploit for their own gain.

The audacity of them to employ such deceitful individuals reflects poorly on their entire organization. This isn't just a case of one rogue agent; it's a systemic issue that speaks volumes about the company's values or lack thereof.

In conclusion, I urge anyone considering booking with Gotogate to proceed with extreme caution. Don't make the same mistake I did by falling victim to their deceptive practices. And to Rahul, shame on you for preying on unsuspecting customers for your own personal gain. You should be ashamed of yourself.

Do not book flights through booking.com because they use them to manageyour booking. They are uncontactable.

I bought a one-way trip Porto -Dublin for 8 Dec 2021 (LEEKCJ) and due to covid phase I decided to buy both cancelation insurance and rescheduling option. I got ill and could not travel. As I spent all the times more than 1 hour waiting to be answered on the phone with Gotogate, and one time the call ended unexpectedly, I decided to use at least the cancelation insurance. For my surprise the insurance they made was to 12 dec! VAnd they are not willing to solve the problem near the insurance company, or with me!
Recebi dos representantes da segyuradora em Portugal:
"Boa tarde,
Conforme os esclarecimentos que obtive da Chubb: as referencias de reserva que sao indicadas na fatura que me envia são QYHMK3 y DCFERQ e correspondem à viagem de dia 08/12.

A viagem que contratou com a chubb e que, portanto, é a única segura é a de dia 12/12, com a referencia QWUZIN, mas de cuja fatura nao disponho."

VERY BAD GO TO GATE COMPANY.
I BOOKED FLIGHT AND THEN BECAUSE I WASNT FEELING WELL I ASK THEM TO RESCHDULE AND THEY TOLD ME THAT THEY CANNOT REFUND MONEY