GoToGate

Terrible. I don't understand how such a site can exist. Bad information arrives in the mail. They don't even help with simple questions. They are trying to extract a lot of extra money. For example, I can't check because they don't send good data.

Received an e-mail two weeks ago confirming my refund. Still have to receive it. The customer service guy said they are short handed and will send another e-mail when it confirmed whatever that means. They used their card info to pay frontier to that the refund will go to them and they can charge an $80 fee before sending it back to you. Frontier responded right away to my e mail. They never did. Never booking through a site again!

Had if I had option of negative review, I would definitely would have given. Hopeless company and nothing short of fraudsters. They dont know country/airline specific policies and neither airlines with whom they are tagged have knowledge of visa policies. Specifically Saudi Airlines. Worst customer service. Had to shell out $300 for no reason because of incorrect and inconsistent information by customer service of both airlines and gotogate. Bunch of thieves. Do not ever go with this company when booking flights tickets.

GoToGate is a big liar and did not keep their promise to customer. We were promised 24/48 hours response to our request for a name correction in our booking. It is now 20 days since we first logged the request and 8 days since we paid the additional charge. We were unable to speak to the supervisor or the support team despite many requests. We were promised a return call within 24/48 hours. After 8 days, we didn't hear from them. This morning GoToGate said if we don't want to wait, they would refund the additional charge and not do the name correction in our booking. This is an absolutely nightmare travel agent, extremely unhelpful.

We booked a flight through "Go to Gate/Booking.com" in Dec 2022 for Jan 17th 2023.
The flight was cancelled by airline, and airline forwarded our refund to "go to gate" within 2 days. It's been over 3 months and "Go to Gate is not refunding the money! I have called numerous times for our refund; the only answer we receive is that "it is in processing, no time-line" and no other option is provided for inquiry by "Go to Gate" help line. Very Unethical conduct; stay away from them!

Avoid at all costs! We had a nightmare with this company. Our flight was cancelled and Lufthansa changed the flight to later one in the day but advised us that GoToGate had to issue the tickets as they were purchased through them.

We rang gotogate and were advised that new tickets were going to be emailed in 8 hours. 8 hours later nothing came through. We kept ringing up customers service who cannot speak proper English end then they advised us to keep waiting for the new tickets to arrive.

After about 10 calls it turned out we were not booked onto the later flight!

We had to purchase new tickets and fly from the other side of UK.

Worst customer service I have ever experienced by any company.

Never, ever buy tickets via this company and buy directly from the airline. We learnt this the hard way.

Do not buy a travel ticket from gotogate.com or flyfar (is the same company) no service and they try to steal your money. My flight got cancelled to Israel and they sold me 2 different ticket to go there (my final destination was no the 1st one) and even when they sent me an email saying that my second flight got cancelled they did nothing to cancel the 1st flight. Thank God that I was able to cancelled myself and requested the money back with my credit card company.

I booked two flights through Gotogate in June, which were both cancelled shortly afterwards. I took it upon myself to contact the airline to request a refund, as Gotogate only offered a voucher. The airline refunded my money in early July... but to Gotogate, as they were the booking agent. And since then... I have written to Gotogate three times, and yet still have no response, let alone my money back. Absolute outrage—can only urge everyone to avoid booking through this page. You risk losing your money!

Very bad customer service. I kept emailing them, and totally ignored my email. I escalated my issue to the airline directly. They told me they will contact gotogate on behalf of me, but still no replies from them. I almost give up my $2000. I will never ever book flight ticket from this website and I really regretted that I booked though them to save maybe $100. I even don't want to give one star.

Do not use Gotogate! I purchased a ticket for travel and a week before the flight my spouse passed away unexpectedly. I contacted the Gotogate for a refund, provided a copy of the death certificate, a letter from my command (I am in the military), and I have been getting the run around since. My spouse passed away 5 May 2019 and I have contacted Gotogate religiously every month since. They keep saying they will escalate to higher support and get back to me via email or phone call, but never do. Please do not use the company who truly does not care about their customers!

In June 2021 I bought an air ticket through gotogate.com.au, with departure scheduled at the end of August. One week earlier I was informed the flight had been cancelled and I asked for a refund. I had to pay a fee for this privilege but over five months later I have not yet been reimbursed. Gotogate kept telling me they had not received the airline's ok for the refund and that it would take time, etc. However, when I contacted the airline directly to inquire they informed me (and provided proof) that they had given the ok to www.gotogate.com for the reimbursement just a few days after the flight had been cancelled. The replies of gotogate.com customer service appear to be more and more just copy and paste. I will probably have to go to court to claim my money back. My suggestion is to avoid, avoid them.

Absolutely shocking customer service. They are a nightmare to deal with. Advertised a seating plan upgrade to be added on to our tickets to allow us to select seats together. This is actually not the case. What this "service" provides is NOTHING. They say they will hopefully be able to have us sitting together when we check in but that it is not guaranteed (therefore we have paid more to maybe sit together). This is what normally happens for free with an airline. They are also declining a refund on the seating upgrade. Shameful company. NEVER use them.

Do not order from them!
My wife ordered from them 2 tickets to London, flight was cancelled (by them) and we didn't get the refund for half a year now
It's super hard to reach them, we had to wait on the online chat for almost an hour, for 4 times already and their response is the same - "there is a long line to the refund".
Do your self a favor and do not order from there!