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GoToGate

Overview

GoToGate has a rating of 3 stars from 1,874 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoToGate most frequently mention good experience, best price and easy process. GoToGate ranks 11th among Plane Tickets sites.

service
513
value
490
shipping
314
returns
404
quality
458
This company responds to reviews on average within 16 days
+188
How would you rate GoToGate?
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Florida
1 review
0 helpful votes
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Website
October 25, 2024

The site was easy to use. My only complaint was scrolling through all of the added expense options.

Date of experience: October 15, 2024
Tennessee
1 review
0 helpful votes
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Flight to see texans play packards
October 7, 2024

Good, easy to follow booking scripts. Great fare overall. Disappointed with all the add on fees, especially seating.

Date of experience: September 27, 2024
Washington
1 review
0 helpful votes
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Unfair refund policy
June 29, 2024

The gotogate website charged me twice for the same flight. I called EasyJet airlines and they checked everything and issued a full refund. But gotogate charged me $90 to cancel the reservation for 2 people and to to issue a refund. Even though the website charged me twice I still had to pay for cancellation. Unfair. Our family of 5 travels to Europe every summer, this summer we have about 20 flights multiplied by 5 people is 100 tickets and I will male sure I don't use gotogate for any of them. Very unsatisfied with the fact that gotogate uses randomly generated emails for me and uses it's own payment method so that any refunds from airlines goes through gotogate.
Trying to save $20 I lost $150($90 cancellation fee plus $60 international call)

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
New Mexico
1 review
0 helpful votes
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Good site
October 25, 2024

Easy site, easy booking. Jetstar has definitely a lot of extra fees but booking is convenient.

Date of experience: October 15, 2024
Egypt
1 review
0 helpful votes
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I bought me my wife and kids a flight from this site I got a thank you email for My order but no itinerary or a confirmation and can't seem to get my confirmation

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2024
New York
1 review
0 helpful votes
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Professional crooks
August 30, 2024

If you want feedback here is feedback love.You overcharged me 10 extra dollars I had to rebook twice the first booking was for 170 dollara but no you decided to cancel that trascation so I had to rebook but this time at 182 Us dollars what a srupid thing to do.Let alone the lying and hidden fees that you dont mention in your advertising :(

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Best deal and easy to use website
September 30, 2024

Best deal and easy to use website. The multiple city option makes it a breeze to do city hopping especially for international travel.

Date of experience: September 19, 2024
Florida
1 review
0 helpful votes
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AMAZING EXPERIENCE
September 24, 2024

AMAZING EXPERIENCE. I always use this instead of air europa, the service is bad and the website works very bad. And this has even better price. Im a gotogate fan

Date of experience: September 13, 2024
New York
1 review
0 helpful votes
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Friendly to aged
June 24, 2024

Got it. How about this for a review:

As an older adult with weak eyesight and slow reflection, I have made mistakes and wasted money on buying tickets online in the past. However, this time, the process went smoothly thanks to their considerate service.

Date of experience: June 14, 2024
Argentina
1 review
0 helpful votes
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Un desastre!
October 29, 2024

Compré pasajes, todo ok, se pagaron. Al otro día me llega q por razones técnicas mi orden había sido cancelada y me van a devolver el dinero dentro de los 3 a 5 días siguientes. Un desastre! No lo recomiendo para nada!

Date of experience: October 19, 2024
Texas
1 review
0 helpful votes
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Remains to be seen
August 3, 2024

Price increased when I was about to book, still waiting to see if the booking code registers with the airline with correct details, not showing up yet.

Date of experience: July 24, 2024
Virginia
1 review
0 helpful votes
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Customer Service
October 1, 2024

I have not received Thi AirAsia ticket confirmation after I paid for BKK-YGN one way trip on Oct19,2024. Thus I started the conversation with Goto Gate' auto chat. It was not helpful.

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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Very easy website to navigate
October 22, 2024

Very easy website to navigate. Easy to look up baggage rules. Travel Insurance is affordable

Date of experience: October 10, 2024
Georgia
2 reviews
1 helpful vote
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Excellent service, fast and efficient, cost effective as well

Date of experience: October 10, 2024
Illinois
1 review
0 helpful votes
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Cheap rate but feedback on Flights hard to see
August 7, 2024

You get emails with links that you can't open. Verify verify verify and no freaking email to verify...
So there "information" but you can't get to it... Annoying!

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2024
Illinois
1 review
0 helpful votes
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Good interface good fast booking process and high quality experience

Date of experience: October 9, 2024
Sweden
1 review
0 helpful votes
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Mid way through the booking I was informed that the flight was no longer available.
Also, I feel you should provide an option if the user would like to opt in for any options like insurance or support or any other optional ones. This makes the booking much faster. I spent a lot of time negating things and then when I was almost done it said flights no longer available.

Date of experience: June 10, 2024
France
1 review
0 helpful votes
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I used your site for a cheaper fare, only to have it increased by $100 at the last second as I was finishing the booking.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
Maryland
1 review
0 helpful votes
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Worst experience
June 18, 2024

I was trying to book a flight, and they steal my information. I booked twice " apparently". When I noticed because my bank send me an alert. I contact them. They were not able to give mw the money back. Or even cancel, they waste my time because I spent 3 hours!
So advise, be careful at the moment putting your info.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2024
Maryland
2 reviews
0 helpful votes
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This is the second time I booked a flight through your website. So far, my experience has been very positive. I intend to travel more often using your website.

Date of experience: July 15, 2024