Loved loved the sister cups sent 3 sister cup out as thank you gifts. Got rave response from all my sister they were so touched by them looking forward to buying the hat for granddaughter with the dog label on it. Just saw that to put in her stocking for Christmas
Orderes 2 custom made coffee cups for my niece and her boyfriend. Quality was great, shipping was a little too fast. I really liked the way you could customize the hair and clothes, dogs were super cute. Preview option was fantastic. Thank you
Hi Dawn,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I placed my 1st order just before Christmas. I was very happy to have found this company. One of the great things about it to me, was being able to view what the product would look like. Being able to order something so personal meant alot to me. Long story short, I placed 2 more orders for Christmas, within 2 days of my 1st order. The products all were received several days earlier than they said, which worked out perfect. I absolutely love my canvas and my family members loved each of their items. I definitely would recommend this 5 star company. I'll be purchasing from them again in the future.
Hi Angela,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
Most of my family live abroad in the Caribbean and we miss each other very much. I recently purchased a mug for my sister and the design depicts us side by side; big sister, little sister with our names under the relevant "sister", Unfortunately the photo file is too large to upload but here is a shot from the catalogue. Wonderful designs and we were both so thrilled with the purchase
Hi christine,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
UPDATE: I originally posted the following negative review, and have since been offered a refund by the company after some discussion. They should be given credit for good customer service.
I ordered a personalized mask and was extremely disappointed. You'll see by the photo that the mask has a poorly thought out design, and has big gaps on each side. Not much good to keep germs in or out! Elastic is tacked on the 4 corners, instead of in a casing that gathers like it should be. I have an average size head, and haven't had a problem with other face masks I've ordered. The mask was expensive and I took a long time to get it. Contacted Gossby's customer service who would not take the mask back or issue a refund, citing that it's a custom product. The design is not good and they should take it back. Refunding the cost of the mask is a whole lot cheaper than a bad review and lost future customer.
The website was easy to navigate. My order was accurate and did not take long to get to me at all! The mugs are beautiful. I do wish that when choosing a certain template as far as the saying part that you can choose clothing type or body type differently instead of only being able to choose shirt colors that accompany that specific template.
Hello Catherine,
Thank you so much for sharing your feelings and for your suggestion. We really appreciate this. We've forwarded it to our Relevant team so they can know how to improve and bring the best experience to you.
Hope you guys will have lots of great moments with the item and we look forward to serving you for many years to come.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
Got here quick and was a good price. The customizable part is VERY blurry. It's kinda hard to look at honestly. I will be searching for a supplement gift to add for Father's Day 😞
Hi Alison T.,
I am Kim, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectations.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you <3
I ordered on December 14,2022 for a Christmas gift and I have still not received my order on January 9,2023! I have tried tracking and it gave no information except that it was shipped weeks ago. Then on 1/7 it said it would arrive today. I ordered from them before and had no problem.
Hi Lynn,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I will start by saying I have ordered items from this company and have been 100% satisfied and happy with them. But…we received a photo ornament as a Christmas gift from a family member and the quality is much less than what I would expect from these folks. The front of the ornament is all scratched up and the photo looks faded. It is such a thoughtful and fun gift made bad by the poor quality. Perhaps better quality control is in order as this item should never have left the company looking as it does.
Hi Linda,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I ordered custom Sister ornaments & had to wait 7 weeks! Finally received and you can't even see names on them. I paid $15 an ornament and they are NOT bad appeared on website! I'm sure it's going to be painful to get credit. Attached pictures.
Our cup came out perfectly. Well near perfect anyway. I really love the weight of it and it seems to be good quality. My husband loved it for Father's Day. My only problem is that all the colors are true to what was represented online except for one. The hair color I chose looked like a lighter brown but it is orange! All the other colors were as expected so for this to be so far off is annoying. I didn't go through the hassle of trying to return and reorder since shipping took a bit and Father's Day was so close. It will haunt me every time I look at it though. Forever. I would buy another mug from this company and would be interested in checking out their other products also. I was impressed with the quality and the care they took when packaging and delivering.
Hi Jessica,
I am Kim, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you <3
I ordered 3 mugs for myself and my two sisters. I love that i was able to customize them with different hairstyles and colors, plus options for clothing and drinks. It probably took 3-4 weeks to receive them, but since they were customized items I didn't think that was too bad. They were each packaged in their own styrofoam box and shipped together in a mailing bag. I would definitely recommend this company for custom gift ideas.
Yes when I received my ring, I fell in love with it right away. However, wearing it for 2 days the stone fell out. I contacted the merchant and did not hear back from them. So right now I am in limbo about what they are going to do.
Also you can barely see the name engraved in it.
Hi Nicole,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I purchased a mug and it turned up smashed. I have been trying to get hold of the company via email, facebook and their chat function on the website and no one is replying to me. This is really poor customer service, I just want a refund or to speak with someone
Mugs ordered were promised by 23 rd December but haven't arrived by Christmas. Worst of all is that I tried to communicate with their online chat service and they ignored every message. So currently I'm down 25 euros and have mugs.
Ordered Christmas tree ornament and 5 months later still not received! Yet I kept getting requests to buy discounted items before deals are gone. What a joke. Money is tight already for a scam company to steal it! Buyers beware!
Hi Wendy,
I am Julie, from Gossby Wecare team. I am sincerely sorry that you still do not receive your order.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you.
My "old" friends of 45 years loved the personalized cup! We 3 all have birthdays within 3 weeks in April so we do a joint celebration. Only disappointment was that 1 of the 3 had the lettering a bit crooked, but I kept that one for myself. Nice quality. No cleaning directions, but I presume it's not dishwasher safe lest the pictures & lettering wear off. Sorry the pic is crooked; I took it 3 times & upload sideways every time:-(
Hi Donna,
I am Katie, from Gossby Wecare team. On behalf of our team, I am sincerely sorry that 1 of the 3 mugs had the lettering a bit crooked. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation. Ideally, this is not our norm and is absolutely not acceptable, please be noted that your situation is definitely an unfortunate accident.
To assist you further in this matter, I've sent you an email from wecare@gossby.com. Please check your inbox at your convenience.
Looking forward to hearing from you soon. Thank you <3
I got this for my daughter for her birthday and could not wait to give it to her! It turned out better than I expected! She LOVES it! Nice quality and came fast. I had ordered the wrong size at first but customer service was very helpful!
We are so happy to hear that you are satisfied with our product and service, Cari. Such a luck to have beautiful and kind-hearted daughters and such a luck for them to have a lovely mother like you.
I will surely pass this kind message to my colleagues! They’re probably motivated to continue our work and do better! Best wishes for you and your daughter
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I love this picture quality is very good, it arrived fast. It is exactly what I wanted to remember my sister and mother who are gone but never forgotten I love the variety of colors and hairstyles. People that see it can't believe how accurate it looks like to everyone in the picture. Thank you
Thank you for the kind words, Kelly! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Ordered something from this company on Oct. 31. Two weeks went by without any notification on my purchase. I had to contact them myself via phone call to get the status of my purchase to which they responded "They were having difficulties with some of the manufacturing process." Another week goes by ( Nov. 18th), I contact them a second time to which they responded "We will get this taken care of for you." The only thing the guy did was create a packaging label which only shows the tracking but when you look at the tracking the package still hasn't arrived at the USPS facility. It's November 27...and I still have yet to receive my items...this is not quality service. HEED MY WARNING! DO NOT order from this company.
Dear Sir H.,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the belated arrival which absolutely caused you inconvenience.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
Overview
Gossby has a rating of 3.5 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gossby most frequently mention good quality and coffee mug. Gossby ranks 11th among Personalized Gifts sites.
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- Louisville, KY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tanya, thank you for the kind words! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
By the way, regarding your star rating, could you please give us more information if you need help or send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!