Gordon Electric Supply

I placed an order for recepts and switches for my new home and according to the website, they were in stock. After several emails and calls, it was revealed that only a small part of the order was available at which point I asked that the backordered materials be canceled as they would not arrive in time to meet my move in date. I have made several attempts since trying to cancel the order, but pieces continue to trickle in. They will not accept the returns as they claim it is all special order. I now have $600 in decora recepts and switches spare.

I ordered a Generac Product listed on the Gordon Electric Supply website that said would be shipped within a week. After two weeks I contacted Gordon Electric because the product hadn't shipped. Customer Support Brad said in two weeks. Two weeks came and went, no word from Gordon so I contacted them again. Brad said two months. Two months came and went, no product and no word from Gordon. Contacted them again, Brad said two months. I requested that my order be cancelled and my money returned. One month later, still no refund and still no delivery of product. They are not a company that can be trusted.

I ordered 6 Satco s2431 bulbs; 2 of the 6 were damaged in shipping. I wrote to Gordon about 10 days ago asking them to make the situation right but have received no answer in 10 days! The box did not indicate "Fragile" and I was not impressed with the packing. At nearly $30 a bulb I expected better service. As I said I am not satisfied nor impressed with their lack of service. At this time I WOULD NOT recommend ordering light bulbs from them.
Sincerely Ted Rachwal

Horrible customer service and false advertising, I do not recommend using this supplier.

I had ordered a product on 8/24/21 and selected 2 day shipping so I would receive the product in time for an upcoming job the following week. The 2 day shipping cost more than the product itself. On 8/30/21 I still had not received the product, so I inquired by emailing customer service, to which their response was "My apologies but the Blue 2 day shipping only goes into effect once the product is available."

On 9/6/21, I STILL had not received the product (which was well passed the date I needed it for), to which I emailed customer service again and respectfully requested a credit for the difference in shipping cost between standard and the 2 day shipping. I still agreed to pay standard shipping. I finally received the product on 9/10/21,18 days after placing the order with 2 day shipping.

I ended up having to find an alternative solution since I did not have this product in time for the job that I needed it for. Furthermore there was never any clear indication on their website or the order confirmation that this product was not in stock nor when selecting the shipping options that the product was dependent on them receiving a product from their manufacturer.

I did not receive any nor would they honor any credit for the difference in shipping cost between standard and the 2 day shipping since I did not receive it in the timeframe indicated.