Good Seat TicketsReviews 802

They sold tickets to us at 230% of face value for a show that isn't even sold out. Then they charged a $30 service fee and $15 delivery fee. We ended up paying $184 for what should have been $66 tickets.
Complete rip off. The lady on the phone said that people basically just scalp tickets on the website for whatever price they want and I said "isn't that illegal?" She said "right." Not sure if she is just incompetent or just admitted to them running an illegal website but either way, this site should be avoided at all costs.

Since the show I wanted to take my granddaughter to was sold out, I had to buy tickets on the secondary market. It was easy, I downloaded the tickets and had no problems. The seats were better than I expected since I had never been to the venue before. It was a fun time with my sweet little girl. Thank you!

Purchased football tickets from them. Bought nine tickets three worked. We got to stadium and they said tickets scan was no good. There were three hundred other purchases on the same seats they told us this happens all the time nothing they can do so whoever entered first with the ticket were allowed in everyone else out of luck. During the game no one in the seats we purchased. Just one horrible experience. Fraud fraud fraud. Called good seats back they act like its our fault. Still trying to get our money back

"Extremely happy with the purchase. The seats were floor seats and price was by far the cheapest. Will do business again."

My whole experience with Goodseattickets was amazing. They kept in constant communication about my order and shipped it quickly. The people I communicated with were all very friendly and helpful. The tickets arrived to us well sealed and with clear instructions on what to do. The tickets was for my son as it was his first baseball game. He had a wonderful time at the dbacks game. I have already recommended it to several friends and my wife and I will be getting more tickets in future.

Buyer beware! They are crooks! I purchased 2 e-tickets just to find out it was rejected. Three days passed andd i didn't recieve the tickets so i called them. They said the tickets were rejected. My bank account said otherwise! They took my money and did't have the courtesy to call me. When i called them they said i had to fax my id and i may not get the same price. Which means i paid twice because i still haven't gotten refunded!

I wish I had read these reviews before I made the terrible mistake. One problem when ordering thru this site is that they don't reveal the seating information until you already purchased it. The only info they will provide you is the row. I ended up getting the corner seats at the very left side which had a terrible view. I called to cancel or change seating but they won't do it. What made it worst is that I found ticketmaster.com provided the exact seating info and the price is half the cost. They are just a middleman for ticketmaster. Don't buy from this crook!

You may get tickets in a different section than what you purchased as stated online since they don't require their ticket owners to specify the exact section that the tickets are in, allowing them to be misleading on purpose. The cust rep told me that you cannot go by what the online listing says, and that you have to call to get more accurate information, as though this was a policy stated on the website which is not the case. I overpaid about $85 per ticket and they won't issue me the refund I demanded.

Paid top dollar for tickets for a show for my 6 year old daughter and myself. This company delivered the wrong tickets to the will call window. Had to plead with the theater manager for tickets so my daughter would not be disappointed which luckily I was able to get. Goodseattickets offered nothing for their mistake. Their only concern is what were the seat numbers on the wrong tickets they delivered. No apology, no empathy and finally had to go thru my credit card company to get a refund. I, obviously, would not recommend this company.

My wife and I live in New York City and we go to a Broadway shows about once every 2 months. We went to "Good Seat Tickets" because we were looking for tickets to "An Act Of God" for the next day (Sunday, June 7th). We could only find tickets in the back of the Orchestra for $178 per ticket which wasn't great but was acceptable. When we went to check out we saw that there was a service fee of over $50 a ticket, which put our total to more more than $450 for two tickets. We decided to go to telecharge to see if we could get anything better and we did. We got center orchestra seats, 5 rows from stage (instead of the back row) for $330 for both tickets (oh yeah, and that's including the service fee). I was so shocked I thought I should definitely warn people with a review, but looks like lots of other people have already found this out. Summary from a New Yorker: all tourists beware... Do Not Use This Site... unless you're ok with being ripped off. I've attached a screenshot to prove the service fee is actually $50...

I ordered 4 tickets for a 1 PM show. Got confirmation; my credit card was charged. Then got an e-mail saying the tickets they sold me were unavailable; they wanted me to phone them. I did; was offered tickets for a later show at 5 PM on same day. I declined. They refused to withdraw the charge on my credit card explaining that I would get a "refund" within 5 days. I made a fuss that they charged my card without providing the merchandise. They said it was like returning merchandise to a store. I responded that at a store, I would have the merchandise in hand to return - they had not provided the merchandise. I asked for a supervisor (who seemed surprised when I asked if he was the supervisor). I had to explain the situation; he offered an "upgrade" of front row seats if I would take the 5 PM show tickets; I agreed. The "suoervisor" put me on hold and came back a couple of minutes later. The front row seats became row "S" (think nosebleed) tickets, which were 3 rows closer to the stage than the original tickets. Not the promised front row seats. I declined. We had a repeat of the conversation with the previous salesperson about charging my card when they could not provided the tickets ordered. The issue was unresolved. I tried to contact the customer service email address provided on the website; my message came back as undeliverable due to the non-existence of the email address.

I had no issues with the site. Tickets arrived promptly.