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Goldbelly

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Food & Drink/Dining/Food Delivery

Goldbelly

3.3

goldbelly.com

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93%

of reviewers recommend

Goldbelly

Positive reviews (last 12 months):

goldbelly.com

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Rating

5 Stars

86%

4 Stars

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1 Star

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English only

Reviews that mention popular keywords

customer service (633)

ice cream (275)

delivery date (214)

room temperature (15)

Marcia C.

Virginia

1 review

0 helpful votes

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May 10, 2020

Date of experience: May 10, 2020

Owen O.

Tennessee

1 review

0 helpful votes

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Disappointing Experience

May 2, 2025

I ordered something special expecting high quality, but what I got was poorly made, bland, and nothing like what was advertised. The packaging was a mess, and the product didn't arrive in great condition. I reached out to customer service and got generic replies with no real help or resolution. For the price, I expected much better. Would not order again.

Date of experience: May 2, 2025

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Q&A (15)

Question

How easy is it to get a hold of customer service at Goldbelly?

Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.

By Lucky a., over a year old

See more answers (10)

Question

If an order is delayed, how is this communicated to your customer?

Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!

By Melissa D., over a year old

See more answers (4)

Question

Is Goldbelly a scam or a legit company?

Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.

By Amy W., over a year old

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Question

Is goldbelly.com and goldbely.com the same business?

Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!

By Melissa D., over a year old

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Question

A package of ribs and pulled pork says delayed. It is over four days since shipped. The food now if delivered is inedible. What credit is given

Answer: I received NO credit Goldbelly is not standing behind it.

By Judy S., over a year old

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Question

i would like to know what is so special about the Goldbely products.

Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!

By Melissa D., over a year old

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Question

Why doesnt Goldbely have reviews of the individual items on its site?

Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely

By Melissa D., over a year old

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Question

What can I do or who I contact when the response from the representative is inaccurate. They make it seem like they refunded and they did not.

Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.

By Shannon W., over a year old

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Question

I want to know how to order New England clam chowder?

Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.

By Shannon W., over a year old

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Question

I've seen your company name spelled as "Goldbelly" and "Goldbely". Is there a difference or are they the same company?

Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)

By Melissa D., over a year old

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2,658 reviews are not recommended

Overview

Goldbelly has a rating of 3.3 stars from 25,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Goldbelly most frequently mention perfect condition, customer service and time delivery. Goldbelly ranks 1st among Food Delivery sites.

service

127

value

121

shipping

124

returns

quality

110

This company does not typically respond to reviews

+163

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Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

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Food Delivery, Dessert, Organic Food
New York, NY, United States
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Business History

Goldbely launched in 2012 and went through San Francisco based based Y-Combinator. We have been named one of Time Magazine's Top 50 Websites and received numerous accolades over the history of our business. We are an A+ Better Business Bureau accredited business- you can view our page here: http://www.bbb.org/greater-san-francisco/business-reviews/gourmet-shops/goldbelycom-in-san-francisco-ca-459441

Company Representative

Melissa D.

Head of Customer Happiness

Typically does not respond to reviews

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