The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Super fast delivery. Food arrived fresh and exactly as advertised
Order from Brooklyn Cupcake was nicely packaged and all went great.
Product was delivered completely frozen. Chili has great taste and hotness was just as advertised. Will be making another order.
My brother was very surprised! It arrived in perfect condition!
Meh, is really all I have to say. Ended up tossing two and a half donuts, because they were honestly just okay.
Shipment on time as promised.
Meat arrived safely and kept cold.
It's exactly what I ordered. I cannot get deep dish here.
Our order arrived within two days and was absolutely delicious. Just like I remember as a kid. The pickles, the mustard and the pastrami! Yum!
Everything. The banana pudding and chocolate cake were excellent. The scones were a little dry. The mac and cheese had a bite to it. I haven't had a chance to try the hand held pies yet. Definately ordering again!
My son and daughter in law and grandchildren loved The cake
It tasted great but it looked like hell. It must have melted along the way because it was a big pile of mush when I opened it. I refroze it and we ate it for a family dinner but I could have never served it to a guest.
The fact that I can try foods from places that I would normally not be able to go to.
On sale, free shipping, timely delivery and top quality
The pastrami was not edible
Sandwiches had a peculiar fishy smell
Items ordered were to specifications. The package was early. You made my day!
Showed up late. Cookies were stale and crumbled on the touch. Won't order this again. Disappointed
Quality and taste.
The following up for the delivery delay.
The cookies were delicious! Especially the apricot ones!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.