All of the people really at Gokeyless.com are nice and easy to talk to. They really take the time to explain everything to you. Thanks again Skip for being so patient.
Thank you Skip for being so patient with me and making it so simple to understand! When the appointment was scheduled he was very prompt with the phone call. Thank you again for all your help!
My customer needed a Digilock sample in a hurry and the VAR Team was on top of it. I can't thank them enough for promptly acting on the request. Top notch service!
Zach T in the returns department was very accommodating with my complicated returns request. He was patient, understanding, and got my issue fixed in a timely manner!
Thanks to Tom I was able to get not one but ALL of my questions answered. Great attitude, new what he was talking about and was overall outstanding!
Thanks Tom!
William Sewell was my customer service representative and he did a great job helping me with the issue i was experiencing. He followed up with a phone and an email.
We've been working with GoKeyless for over a year now, and I have a fantastic relationship with Chad Swain. He always takes care of us and follows up with our inquiries.
Mike was excellent help to us. We needed locks for one of our projects and Mike made it happen. We received the locks same day. Needless to say we are very grateful. And our Customer was ecstatic!
Matt was great and the team was very helpful, with the click of a button everything was up and running. Spend the extra money and get the best lock and you will not have any issues in the future.
I needed a fridge lock rushed to me for an upcoming inspection and Jason was able to secure one and get it shipped out for me to receive next day! He was a life-saver!
Mike was very prompt at answering my calls and getting the info I needed to solve a problem. The locks that were specified didn't work and Mike provided fast alternates to solve the problem.
Tom was very helpful. I received the opposite door latch due to a miscommunication and he researched the issue and sent us the correct one. It is nice to work with a company that cares.
We love our locks and door handles, butmy one star is not for the product but for the terrible experience we have encountered with GoKeyless. I would have to say that Gokeyless has probably been the worst online experiences we've ever had. The company offers no communication in status or tracking your orders, and when you try to contact somebody in customer service you'll leave message after message after message and if you're lucky someone might answer the phone and you'll catch them. If not, no one will ever return your call. That is what happened to us. We had one of our locks arrive defective and it took almost a week to get somebody to talk to us so we could figure out what to do to get a new lock. We ended up going directly to the manufacture Schlage and they were far more helpful and confirmed the lock was defective and needed to be replaced. We had to purchase another lock and then send the defective one back, perfectly packed or we were told a diminished or even NO refund would occur, even though it was decective. We have now been waiting to get a refund for something that was received by Gokeyless weeks ago. We were told we would see the refund over 10 days ago and I had to follow up, as again no communication unless you initiate it, and still no refund. They now say it is coming "in a few days"? I would find another company like Build.com or even Homedepot or Lowes.com, who will match their prices and offers far better customer service and communication. If I had to do it all over again I would've never purchased anything from GoKeyless, Good luck if you have or do.
I had forgotten how to program key fobs, and Matt was very patient and walked me through the process. He then emailed me instructions. Thank you Matt!
Placed an order with Jason Karrick today.He was extremely helpful with any questions that I had. It was a pleasure to do business with him...
Happy customer...
I needed to return a lock and Tom Johnson handled everything very promptly and professionally.
I will definitely return to this company in the future.
I had the pleasure communicating with Mark and he was very helpful and answered every question I had in a timely manner and with great knowledge of the products.
Tom at GoKeyless was very helpful in assisting with my problem. The problem was solved and the few staff I have worked with are very courteous and patient.
I was impressed as to how well Tyler made the upgrade possible. I was concerned as to the loss of information on my system. After completion I was able to access my information. Thank you Tyler,
Patrick took the eighty year old though the maze of purchasing a lock for the his church. Some web sites send me into a frenzy. Couldn't ask for better service.
Overview
GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members