GlassesShop

Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.

I just received my glasses and I'm very happy with them. I got them 10 days after putting in the order which is pretty fast. I had no problems in the ordering process. The frame ear pieces are flimsy which will keep me from breaking them because they move back and forth. They are a perfect fit and you get the first pair free. Also they have a program where you get 100 points worth $1 when you order your first pair and if you share photos of yourself and write a review on their website or social media you get a $5 credit and they have a coupon for 30% off your entire order and every time you refer someone you get credits that way too. When you order again you can use a coupon and your credits. I can't think of anything else they could do to make it better.

I ordered 3 pairs of glasses 11 days ago and have had no follow-up correspondence. I've sent 2 emails to their online support and have yet to hear from anyone. A bit frustrated at this point. Order number *******151

Pros
Cheap prices
Maybe good quality? Not sure, Still haven't received my glasses yet. It's going to be 2 months or more before I get it.
Local customer service is very good, but all communication otherwise is in China

Cons
Poor communication - customer support/warehouse is in China so the time zone so when we are sleeping, they are awake and etc.
Ridiculously long shipping time and waiting time - 19 days before the item was shipped after it passed quality control. Another 7-20 business days before I receive the glasses

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I found this company a couple of years ago and had been pleased with the glasses. But this year the company has been a nightmare! Last month I ordered 4 pair of glasses and one was not right. They made me pay to ship them back then I received an email today that said the points were put back in my account as a credit and I could reorder. Forget it! This has been a full 24 hours that ensued with Chat that takes hours to get a response and then e-mails back and forth. The points were not put back in my account correctly so I could not reorder glasses. This company has gone from good to bad to indifferent!

The prescription seems correct BUT... my vision seems warped. Everything straight appears to be bowed and makes me feel strange. I had another company manufacture the exact same prescription in an old pair of frames and they are just fine. So, I recognize that although the prescription GlassesShop filled may be correct, the quality of their grinding of the lenses isn't good. I will never order from them again. And their Customer Service is not very good. Buy elsewhere.

I ordered my glasses immediately saw I made a mistake trying calling customer service to correct on hold almost 1 hr with no answer. They charged me 30 dollars to correct the mistake

I am finally at that age where my sight needed more correction to have more than just 1 pair of glasses. I was super excited to see the website with such good prices on frames. Once you added in all the other costs to get good lenses, it is still decently priced. Not great, but decent.
So, first 2 months all was well. Then in 3rd month, a screw fell out of the hinge. As it happens, this particular screw is not a size anyone carries. Not any eye glass place I could go to. All are either too big, or too small. Found one that kind of fits, but it is loose and it is going to fall out soon.
I reached out to get a screw to fix it. I am willing to pay for this screw.
And this is where you get into the weeds with them.
They do NOT have any for sale and do NOT support "fixing" their glasses. They only want to sell you frames. They also do not allow you to send it in to get it fixed.
They will offer you 50% off a frame, and oh, yes, you also have to pay for shipping.
Color me utterly unimpressed. A freaking miniature screw will cost me $20 if I choose that route.

Update!
They reached out to me and they themselves agree that it is a bit crazy to not support their products and did offer me a new pair of glasses (same style different color).
I hope they learn that some of us like what we ordered and would like some support to the product we got.
Please make it easier to get support!

Received these glasses and they are nicer in person then in the photos, very pleased. They are lightweight and very comfortable. The lens is super clear and prescription is perfect. Shipping didn't take so long, I've ordered a new set already!

Glasses Shop makes it very easy to know the measurements of the glasses available. Prescription is on point. Not to mention the delivery is right on time as well. Would hope to have more color options for tint sunglasses.

So I accidentally ordered three pairs of glasses from this terrible company. Every single one of them broke instantly I finally decided to take advantage of their 365 day money back guarantee. Only to find out it doesn't exist I also found out that their Live Chat is not a live chat it takes about 2 hours to get a response allegedly but it actually takes about 2 days if you try to contact them by phone no one will answer you'll sit on hold for 20 minutes and then it will go to a voicemail and no one will ever return your call. I would advise anyone to not give them your money because if you have an issue there's no one to talk to and no one's ever going to help you. I'm out a couple hundred dollars now for nothing. Do not waste your time or money here go anywhere else

These are amazing sunglasses, I can see clearly through them but they block out the sun completely. Also the fast delivery is definitely a bonus point!

Super Chic! The finish is really nice and they look like high end glasses. The arms are a bit thin and can kind of bent if you are not careful but great buy for sure!

Perfect fit in size and greatly for my vision. I used it for work mainly, so clear vision for close and medium distance which was exactly what I need it. Worth the price. Thanks.

I love these sunglasses. I ordered the frame in regular RX and Rx Sunglasses. I have never owned Rx sunglasses before and these do not disappoint. Very lightweight. Very on trend and easy to wear.