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GigSalad

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New Jersey
1 review
8 helpful votes
Follow Jen S.
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I am a top rated professional in my field. I wanted to give the site a try to supplement what I already do. After several dozen leads without one call back or booking I followed my instincts and got off the site. It started to look and feel as though the leads are fake... perhaps generated by team members. This is not a good way to market your business as you simply don't know what or who is behind these leads. No numbers or business names are ever given... Think about it... a 5th grader could sit in a chair all day and send out these leads. I plan to guard the reputation of my business and stay off this creepy site.

Date of experience: March 20, 2019
Megan P. GigSalad Rep
over a year old

Hi Jen, we're sorry to hear that you had a poor experience with our platform. We can assure you, the leads are not generated by our team. Our site has approximately 25,000 visits per day and we sent over 40,000 leads to our members last month. If our members have leads that they find suspect, they're always welcome to let us know so that we can look further into the person who sent it. In regard to your comment that no names or numbers are given, we'd be happy to clear that up. Names are absolutely required and provided, but phone numbers are not. We strive to create a positive experience for both event planners and our vendors, and requiring a phone number has proven to reduce requests for quotes. Contact numbers can always be exchanged after each party feels comfortable. However, if a client does provide their number, that is always shared with our vendors who have a paid membership. If you have any other concerns, please reach out to us at help@gigsalad.com or call 866-788-GIGS. Thank you for your feedback and we hope we've clarified some of your concerns.

Mexico
1 review
13 helpful votes
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Awful Predatory Business
December 3, 2018

As an artist previously listed on GigSalad, I urge you not to use this site. They are all take and no give. If you need a musician/artist, go out into the world and find them yourself! All you are doing when you find somebody on one of these sites is taking money out of the artists' pockets. Customer service is so awful with this company! It's not even possible for an artist to delete their account. What kind of scam is that? They say they keep them for records? What? I had to call in and talk to 2 different people to get my account deleted and I still don't trust that they actually did it. Awful. Just awful.

Date of experience: December 3, 2018
Megan P. GigSalad Rep
over a year old

Hi Cara, thank you for your feedback. As we discussed on the phone, your profile was removed at your request. We would have no reason not to comply with your request - we simply wanted to let you know that your information may still appear in Google search results for a few weeks until their cache changes. If we can help with something further, please let us know. Thank you.

Canada
1 review
10 helpful votes
Follow Roman Szymanski S.
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As advertised by Gig's they do offer as they provide a Worry-Fee Guarantee, but only if all contracts are done though Gig's. In its self there is nothing wrong with that, what they do wrong is that they release your contact information to the vendors right away, before any of the bids have accepted or even reviewed by you. This opens the system up to scammers, just what happened to me. One of the vendors contacted me directly, we set a contract and he never delivered. Since this was my first time using Gig's I thought that since Gigs provided the vendors my info this was how things are done. I only found out that Gig's about the Worry-Fee Guarantee shortfall when asked them for help.

Gig's should not be releasing your personal contact info, so that vendors can contact you directly, if the whole premise of their "Worry-Free Guarantee" is based on working through the Gig service.

Date of experience: January 3, 2022
Canada
1 review
4 helpful votes
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Been in the entertainment business for 40 years. Payment is due on the day, not one to two business days as you have suggested. Also thought we chose the free part to gig salad. Why is $ been taken from our quote. Please respond. Thank you.

Date of experience: November 13, 2019
Megan P. GigSalad Rep
over a year old

Hi Terry, thanks for your question! As a Free member with us, you're not paying a membership fee to get leads and bookings with us. So yes, we do have a 5% booking fee on each booked gig. We feel this is a fair fee and hope you do, too! If you prefer to get paid the day of the gig, you can take advantage of our "Marked as Booked" feature and handle the payment yourself. Please call us at 417-889-9909 or email us at help@gigsalad.com if you'd like more information on how that works. Thank you!

North Carolina
1 review
2 helpful votes
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GigSalad.com isn't willing to put people above profits. One of their entertainers cancelled on my event at the last minute -- after being booked & paid for 2 months -- simply because they negligently double-booked. The entertainer (a Santa Claus hired for a party for children) made no effort at all to make it right. GigSalad's "worry free guarantee" is nothing more than a refund. When a vendor waits until late in the game to cancel, a refund doesn't create a "worry free" outcome. We don't need a refund, we need a last-minute Santa. A company that provides this type of service is only as good as the talent they contract, and GigSalad isn't willing to stop advertising for a vendor as long as they're making them money. As a business owner, I know that anyone I contract to serve my clients is an extension of my business. Sadly, GigSalad doesn't subscribe to that line of thinking. I recommend considering a more reliable option before booking with them.

Date of experience: October 30, 2019
Megan P. GigSalad Rep
over a year old

Hi Amanda, we're sorry that you feel this way. We issued a full refund and attempted to help you find a new Santa Claus. There was over a month until your event and we extended all ways of assistance that are possible when a vendor cancels. If there is anything more we can do, please let us know.

Washington
2 reviews
20 helpful votes
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I paid for a month of Gig Salad. It said that you could have multiple categories yet there are only a couple of categories available for photographers. During the month, I received absolutely no events to bid on. You can list on Gig Salad for free, but you are only allowed one category. Over the year or two I have been listed, I have only received about a half dozen events to bid on. Ironically, I did engage one event as a free member which I appreciate, but I won't pay $30 a month (plus any booking fees) for no events to bid on.

Gig Salad does not work for photographers.

Date of experience: April 22, 2016
Megan P. GigSalad Rep
over a year old

Hi Gregg, thank you for your feedback. We're glad you were able to book a gig using the Free membership and we understand that the paid version doesn't always make fiscal sense for some. We're always striving to bring more leads for each of our categories and help photographers like yourself make a living doing what you love. Thank you again for taking the time to share your experience and feel free to reach out directly if we can answer any questions.

Massachusetts
1 review
2 helpful votes
Follow Santa C.
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This company recommends a refund/cancellation policy for their vendors then circumvents it to suit their own profiteering needs. When a vendor complains they remove the vendor from their site no matter how excellent or for how many years the vendor has performed. This company is as unethical and unprofessional as it gets!

Date of experience: September 30, 2021
Megan P. GigSalad Rep
over a year old

Hi Santa, while we're sorry to see you're still frustrated, we have clearly explained this situation to you on numerous occasions. The client you're referring to booked you in error and immediately notified both you and our customer service team to rectify the situation. The cancellation policy didn't apply in this case since it was clear she meant to book a different Santa Claus. We gave you the opportunity to be understanding and flexible, but in the end, getting the deposit was more important to you. We paid you the deposit out-of-pocket (so no profit was made on our part) and based on your continuous expression of dissatisfaction with our platform, we removed your profile. We wish you all the best in the future.

West Virginia
1 review
5 helpful votes
Follow Ellie W.
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This could be a great service, but their policy to force the client to pay BOTH the deposit and balance up front, then refuse to give the vendor the money til days AFTER the gig is done is absurd. I never, ever play until I have received the full payment. Had GigSalad not hidden this policy, I never would have joined. As it is I do not plan to renew, and I have to tell every potential client to please NOT book through GigSalad. My other option is list the whole amount as the "deposit" so I actually receive it. Extremely dissatisfied with their customer service too.

Date of experience: February 11, 2020
Megan P. GigSalad Rep
over a year old

Hi Ellie, we're sorry to hear that you're dissatisfied. You reached out to our team last year about this question but never returned our call. We don't hide anything about our process and send each new member a welcome email outlining how everything works. That being said, we do offer a feature that allows you to accept payment offsite, and then come back and mark the lead as booked by paying the service fee. We know that flexibility is important and strive to implement tools that allow you to use your own system. I don't show that you've contacted us since last year, so again, I'm sorry that you're dissatisfied with our customer service - but we're always happy to help. You can call us at 417-889-9909 or email us at help@gigsalad.com. Thanks, Ellie.

Georgia
1 review
1 helpful vote
Follow The R.
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When advertising as a paid pro, leads were adequate. Now I have a free listing, things are nonexistent.

Date of experience: December 5, 2019
Megan P. GigSalad Rep
over a year old

Hi there, thanks for reaching out! As competition grows on our site, our free members may find it tougher to get the leads they used to. Currently, our Featured members get 25x the leads of Free ones. Please reach out to us at help@gigalad.com for a free profile analysis to see what you can do to make the most of your membership.

Tennessee
1 review
0 helpful votes
Follow Andrew K.
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GigSalad has always been a marketing tool to get your business name out there. For a sole proprietor, the marketing aspects help reach well outside the local area and even state. I've welcomed the additional benefit that GigSalad offers my small business and appreciate it's effectiveness. Would recommend administration fees be adjusted. Fees should be reduced to less than. 017 per dollar received, not the. 08% per financial transaction currently administered.

Date of experience: December 16, 2019
Megan P. GigSalad Rep
over a year old

Hi Andrew, thank you for the feedback. We will certainly consider your suggestion as we look ahead to our goals for 2020. We hope the platform continues to help your marketing efforts!

Canada
1 review
0 helpful votes
Follow Rob B.
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GigSalad.com is great online resource for people and organizations looking for and wanting to book entertainment for their special events. I've been a registered vendor with G. S. (based in Toronto, Canada) for the past five years, during which time G. S. has provided me with lots of new leads and some new clients as well. All good G. S. -- thank you!

Date of experience: November 4, 2019
Megan P. GigSalad Rep
over a year old

Hi Rob, we love hearing this! Thank you!

California
3 reviews
0 helpful votes
Follow Colleen K.
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GigSalad is by far my biggest source of new leads every holiday season. They make it easy to message clients without committing to a booking, and if you pay to list with them, they do not even require that you book via their platform. I don't like that they don't provide the client's email address, EVER, at any stage of the booking process. I don't like the amount of the fees they will slap on top of quotes that I send to clients - it is extremely jarring and confusing to clients when they have negotiated a rate with me to then find out they are going to pay about 8% more (the amount/percentage is not consistent and they are not transparent about how much the fees will be, either). And finally, I don't like that there are no ways to send multiple options in GigSalad quotes.

That being said, they definitely deliver leads if you are paying for their highest listing level. Their SEO is very good and it makes a lot more sense for me financially to list with GigSalad than to try and keep up with changing SEO standards on my own website (I'm not a marketing or web design expert, I'm a musician!). Their customer service is pretty good although they don't really respond to suggestions, since I've made the "give us multiple options for quotes" suggestion many times, but they take care of transaction-related concerns right away.

Date of experience: December 19, 2023

The best at doing what they do
December 25, 2020
Previous review

I have listed my Christmas caroling business with several different online gig sites, and GigSalad is by far the best one. They make it very easy for me to respond to leads with my own premade templates. The fee that they charge for bookings is reasonable; it's actually less than I would usually pay for credit card processing fees (but I think they only offer that booking fee rate to featured listings, which artists need to pay for).

They always pay on time, and their customer service is very responsive. Compared to some other booking sites that I'm not going to name, dealing with Gig Salad is an absolute breeze, especially during the holidays when things move very quickly.

Date of experience: December 23, 2020
California
2 reviews
1 helpful vote
Follow Katie H.
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I have been an entertainer in the private events industry for over 12 years. My experience with the platform and its technicians has been nothing short of stellar! They really care about the artists that use their website for booking private events. I only wish I would have signed up with GigSalad sooner than just a few years ago. I greatly appreciate this group of people and will continue to highly recommend GigSalad to my peers and friends!

Date of experience: December 15, 2021
California
1 review
0 helpful votes
Follow Chuan-Li K.
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Thank you so much GigSalad!
December 26, 2022

I didn't give it much thought and hope when I registered for a free account on GigSalad, thinking that it might be another platform like Thumbtack that will only get you leads (and fake leads) if you pay a lot of money. I was wrong, they actually much more user-friendly and vendor centric than Thumbtack! My experience with GigSalad has been good so far and I got booked four times within just two months. (Considering how busy I am with teaching).

Date of experience: December 23, 2022
Megan P. GigSalad Rep
over a year old

We're so happy to hear this, Chuan-Li! Thank you for sharing your experience.

Illinois
1 review
0 helpful votes
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Yes, worked out details of the second part of the above with a GigSalad agent. And yes, just got my first booking since this all started. Maybe things will be getting better for all of us soon. Thanks!

Tim, Martini Lunch (I've been with you for quite a few years now)

Date of experience: May 31, 2020
Megan P. GigSalad Rep
over a year old

We're glad you're still finding work in these tough times. Thank you for sticking with us, Tim!

Pennsylvania
1 review
0 helpful votes
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Very easy to work with
February 28, 2022

Although I have been with GigSalad for a while now, this was the first time I have been able to accept a gig opportunity. They were very prompt answering my questions about how payment works. It was really easy, and their fees were very reasonable. I highly recommend working with GigSalad if you are looking for more gigs.

Date of experience: February 28, 2022
Illinois
1 review
0 helpful votes
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I give GigSalad 5 starts for being so well organized and easy to use. I love that they send a text message the moment a prospect is making an inquiry. I will stay with GigSalad as long as I am in business.

Date of experience: June 9, 2021
Megan P. GigSalad Rep
over a year old

We're glad you like the text notifications, Marlene! Thank you for taking the time to leave this feedback and for your continued membership.

Nebraska
1 review
0 helpful votes
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I've been with Gig salad for 2 yrs. To check them out, I went with the Free Membership option although I'm already considering one of their Paid Memberships. Setting up my Profile was easy & painless. One thing I really like is the ability to request & have posted, reviews from previous Event Coordinators (even those not booked through GigSalad). Gigsalad is getting more and more efficient. From time we get leads. Then we reply with a quote. What's awesome about this platform is that GigSalad sends you an email notification on the spot when the client "view" your quote. This is key in following with the client on time.
When one gets many leads from time to time on several platforms on can miss on the follow-ups. And THE FOLLOW UPS (rightly done so) are KEY in closing/selling deals. Gig salad it is a wonderful page where you can find people interested in what you do and they really appreciate your work when you are responsible and talented

Date of experience: June 21, 2022
Megan P. GigSalad Rep
over a year old

We're so glad it's working well for you, Sonya! Thank you for sharing!

Arizona
1 review
0 helpful votes
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Great Work, guys!
November 5, 2019

I've had nothing but great experiences with the expedience in
Working with Gigsalad. Events for my psychic entertainment
Services are clearly presented, communication works and payment
Is prompt. Thank, guys!

Date of experience: November 3, 2019
Megan P. GigSalad Rep
over a year old

Hi Carol, you're very welcome! Thank you for your awesome feedback!

Missouri
2 reviews
1 helpful vote
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I honestly didn't expect much when I signed on for GigSalad. But I have been blown away by not only the amount of gigs I have landed, but also the service I have received from GigSalad. They are always extremely helpful and friendly any time I run into an issue. I started out with the FREE account and within a week or two had already received multiple leads. In January I decided to go ahead and pay for the highest level of booking. Less than 6 months in and I have 19 bookings with venues I would not have had otherwise. Thanks GigSalad. An incredible service for performers!

Date of experience: April 24, 2023
Megan P. GigSalad Rep
over a year old

Thank you for the kind and thoughtful words, Doug! We appreciate your membership and wish you lots of happy gigs.

Overview

GigSalad has a rating of 3.7 stars from 250 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigSalad most frequently mention customer service, several years and potential clients. GigSalad ranks 2nd among Event Planning sites.

service
49
value
46
shipping
9
returns
9
quality
35