Gettransfer

After booking, I received about 20 offers from different drivers within a few hours. Five of them met all my needs and had a good rating. Then I was lucky enough to get a great driver who took me on an almost guided tour! Thank you very much, Roman.

Really helpful company. We missed our flight so I rang up to let them know. They then arranged for us to be collected from a different airport 8 hours later at no extra charge. Will always use in the future.

Everything was fine, although on the return transfer we had to wait about 20 minutes because the driver got caught in traffic. Such unforeseen circumstances should be taken into account when planning a trip.

Pick up and drop off in Ankara. Waiting for us on arrival, my name clearly stated, clean vehicle, polite driver. Same for collection from hotel to airport, driver arrived 10 mins early. No inane small talk just good, efficient service. I've used them before and will do so again.

Driver was very punctual. Good communications and my queries were answered quickly on WhatsApp. The loading and unloading of our luggage went smoothly - especially at the airport, which is not easy with so much traffic around.

Really nice drivers, had a good conversation with them and they told us about the rules, local food, places to go. Overall this is a perfect company to order your transfers from. Next time I will definitely use them again. Thank you for making our vacation perfect.

Great service from booking through to airport pickup and drop off. Drivers were friendly and courteous, both cars were immaculate. Liked that you're kept up to date via text messages about your transfers. I will definitely be using them again.

Reliable, friendly and efficient. We were met on time and the ride was smooth, with professional service. Just a word of advice - as with all things, check your booking to confirm that your instructions have been correctly understood.

Remeber, gettransfer.dont have drivers they are just a platform, the drivers dont have any contract whit this company, some drivers dont are a certifying drivers they dont have VTC formation. Most used vehicles have no accident insurance across Europe.
You consumers lose their travel money if the driver doesn't show up, you're even aware of the service you're buying, keep all of this in mind and more. Drivers not qualified to practice the profession is what this platform offers you, not to mention that the poor poor drivers who provide services to this platform are left without 30% of the money you pay for the trip offered. And you are taken away a 15% of the value of it. Don't be fooled by this platform. Here's my tip...

On July 10,2024, I ordered a taxi through them in Bulgaria from Sofia airport to Lozenets, paid 174 euros. My flight was slightly delayed, which I immediately warned them about and received confirmation from the taxi driver that he would wait for us, no problem. Upon arrival, the taxi driver refused to take us because, according to him, the company did not transfer the money to him, and he agreed to take us only in cash. Since I was with my family and it was already late, we went. The trip cost an additional 200 euros. The company refused to return the 174 euros paid, allegedly it had already transferred it to the taxi driver. But I saw in the taxi driver's phone that he canceled the trip in correspondence with the company and it is unlikely that they transferred the money to him.
In general, this is a company of scammers, and perhaps taxi drivers also work in conjunction with them. I don't recommend anyone to use their services unless you want to lose money.

Do not travel with this company. I am a driver who has been working for the company for about 1 year. I still have not been paid for the trips I completed in August 2023 and May 2024. Despite hundreds of e-mails and phone calls, they have not paid me in any way. They take 25.5% commission from us, the drivers, and you, the passengers, pay close to 20% commission under the name of service fee. In other words, although they take a horrible commission of 45% from a trip, they still do not pay even 3 cents that we drivers earn with the sweat of our brow. They closed my account and blocked my e-mail and phone calls because I wanted my money.

Collection arranged months in advance to collect at major Spanish Airport. Paid upfront. On arrival noticed they changed drivers name. No pickup and the driver details had changed. Many in the group tried to contact to no avail so left with finding alternative transport. Called their support number who stated they would look into and get back. Did not sound like a professional service, so not surprised they did not attempt to contact me back. Left emails and did get a apology that was probably a default template response. They stated they had organised a refund, which did not transpire. After initial call and email the trail goes cold and they do not respond. I paid in good faith and they changed the driver. I feel annoyed and conned and regret not undertaking more research prior to booking with these. Please do not make same mistake.

I still haven't been paid for December 2022, and it's already February 2024! Every time I ask about it through email, they "politely " delay and say they'll fix it. They might reply politely to this review too, but honestly, they're just like thieves pretending to be a proper company with their polite responses.

Fine I guess right up to the point where carriers decide not to fulfil their obligations and cancel as your flight arrives. Left us at the airport 90 miles from our resort with 6 children. Zero support, zero accountability, nobody with any responsibility or acumen, absolutely abysmal. A joke of an organisation…. Never again, ever. Pathetic and an absolute disgrace to the ski industry

They have drivers who don't show up in fact look at reviews all over the internet I doubt even if these drivers exists. This site makes money by cheating people and absolute fraud. I paid for the rides from airport there was no taxi or anything to pick up, they promised refunding money and later turned around and said it will be credited to get transfer account all of which is fraud, why would anyone want to use this site again after appalling service and absolute lies and fraud. It is a scam beware. Attached screenshot of correspondence

Refuse to refund back to card, even after the trip being a month away and payment only being made yesterday. Insist on keeping it as 'credit' on the account. The most unhelpful customer service. I recommend using different transfer companies.

If you cancel with them you only get a credit for a future transfer, they will not refund you to the payment method you used. When I contacted them, they sent me an email stating that I had accepted their user agreement. Basically, read the (very long) fine print.

Kudos for your communications! When I had a question on my booking, the customer service team came to my rescue immediately. Thanks to their quick and helpful response, the issue was resolved in no time and I could enjoy my trip without any hassle.

The customer service was fantastic and we received confirmation by text soon after booking. The drivers were very friendly and even called ahead to tell me they were on their way. I would totally recommend and use this company again! Cheaper than regular taxi in Rome.