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Orchard

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Canada
1 review
0 helpful votes
Follow Sharon M.
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Excellent Service
March 6, 2018

I have bought a few iphones and even when I had an issue, Orchard paid shipping, fixed the phone and sent it back in perfect condition. I have also sold two phones with Orchard and I received a fair price in a timely manner. Excellent Service!

Date of experience: March 5, 2018
Canada
1 review
0 helpful votes
Follow Arthur F.
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Completely satisfied with their customer service and with how fast they sold my phone and I got my money. Sent the phone on day 1 and choose the option to wait until 4 weeks to get the money back, however, just 2 days later the phone was sold and 1 day after I received my interac deposit. How it could be better? Thanks for the great service!

Date of experience: May 22, 2017
Canada
1 review
1 helpful vote
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We didn't know what to do with our old iPhones. We didn't want to go through the hassle of Kijiji or Craigslist. So I googled what to do with old phones and GetOrchard came up. It was very easy to do: download the app, scan the phone, receive the packaging to send our phones, and a couple of days later we were paid for the phones!

Date of experience: January 15, 2015
Canada
1 review
0 helpful votes
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New iPhone 6S
July 10, 2017

My experience with the Orchard went very well. I selected what I was looking for, they kept sending alerts and when I was ready placing my order went very smoothly.

The notifications of when my phone shipped and when it would arrive were accurate. Plus they emailed to see how evevrthing went.

All in all it was a quick and easy transaction.

Thank you Orchard!

Date of experience: July 9, 2017
Canada
1 review
5 helpful votes
Follow Andre Z.
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I had a similar experience as another reviewer here. They offered me a reasonable amount for my iPhone 5s and when I sent it in they even said it was in better condition then I had stated so they would give me $15 more. However, they also said that there was water damage to my facetime camera and that they would need to replace it. I had this phone since it was new and it never came in contact with any water. I was aware of some dust under the front facing camera which I told them if they opened the case and blew it out they would notice that the facetime camera worked perfectly. They refused to try and instead told me I would get $45 less for my phone for them to replace a camera that functionally was working just as the day I bought it.

The idea is pretty good. If you are willing to forgo about $100 to not have to deal with selling your phone on your own. I received $100 less from orchard than what was the going rate for my phone on Kijiji/Craigslist.

Date of experience: February 10, 2017
Canada
1 review
15 helpful votes
Follow Robert S.
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I've had my Iphone SE 64 in VG condition for a week, and am impressed with the condition of the phone, price and delivery. Orchard's updates on their delivery/tracking from TO to NS was first rate. I purchased the phone the $60 service agreement which of course I hope that I never have to use but for me it was a favourable selling point. If I ever have to use it I'll post a review.

Date of experience: March 16, 2019
Canada
1 review
0 helpful votes
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Amazing experience!
September 25, 2018

I was recommended to Orchard by my cousin. Purchased an IPhone 6Plus for my daughter. The step by step website to purchase was easy to follow. Phone arrived earlier than expected. Very happy with the phone:)

Will highly recommend this site to anyone...

Date of experience: September 24, 2018
GB
1 review
0 helpful votes
Follow Bronte S.
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Awesome!
February 18, 2018

I needed a new phone and I'm currently studying in the UK. My parents purchased a Iphone 6s Plus through Orchard, and shipped it out on the Saturday. I got my phone on the following Wednesday and it is amazing! The condition is great, and the phone is amazing! Everything as promised, so I will absolutely recommend them to friends and purchase from Orchard again!

Date of experience: February 16, 2018
Canada
1 review
0 helpful votes
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So easy to sell
November 25, 2016

This is the second time I have sold a phone on Orchard, and both times it was seamless and easy. Dollar-wise, I got a lot more than the majors offer for a used phone (Apple, Telus) and it is a heck of a lot easier than trying to get a better price selling through Craigslist. There is basically nothing hard about the process: I downloaded the app, it tested the phone, I got a price quote, Orchard sent me a box, which I then packed and dropped it in a mailbox to send to Orchard. A few days later I got an email saying that they had put the phone on sale. Voila - they emailed me the money by Interac about a week later. So easy. Finally, I was impressed with their business ethics: I had rated my recent phone's condition as "good". When Orchard inspected it, they rated it as "very good" and actually paid me more than they had initially offered for a "good" phone (sight unseen, before I sent it.) Now that's an honest business. I have no regrets, and will patronize them again.

Date of experience: November 24, 2016
Canada
1 review
0 helpful votes
Follow Maddy C.
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I bought an iPhone 6S. It worked great, exactly as I expected. The notifications on the processing, shipping, and delivery were great. I received it very quickly. No complaints. I'm very happy with my experience.

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
Follow Richard K.
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Purchased my first iPhone 5with Orchard in January, my second iPhone 5 from Ochard on April 17th (for my wife), and my 3rd one on May 12 (for my daughter). Just like my first one, they both work great and Ochard was easy to deal with. They are fast, friendly, reliable and they stand by there product. When I did experience an issue with my second phone they quickly sent me a replacement iPhone with no hassle as well as a return label for the initial phone so that they could look it over. No questions asked. Through all 3 sales, they have been able to answer all questions quickly and efficiently. Definitely a trustworthy company for anyone. Looking to get a used iPhone as a replacement or just to save some cash.

Date of experience: January 9, 2015
Canada
1 review
21 helpful votes
Follow Alexandra B.
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I purchased an iPhone 5 from orchard last March. The iPhone initially had some trouble with its battery- it died within 4 hours the first day. I took it to the apple store and they replaced the battery, no questions asked. It worked well for the next few months, and then yesterday it simply stopped charging. I took it to the apple store again, and they told me the phone was likely fake- they couldn't find the serial number and they pointed out that the back of the phone was completely different from a real iPhone. Even though the fix was likely easy, they would not do it because they said the phone was not an iPhone. So now, 9 months later, I've had to buy another phone completely. Huge waster of money and really disappointed in this company.

Date of experience: January 3, 2016
Alex S. Orchard Rep
over a year old

Hi Alexandra— we left you a response on your Google+ review but also noticed you reached out through here too. Not sure if you saw our previous message but we'd like to do whatever we can to help remedy this problem, even after the fact. So sorry that you had this experience— it's not typical of the quality of our phones and is definitely not something that should go unresolved. Thank you for your candid feedback. We hope to hear from you soon!

West Virginia
1 review
0 helpful votes
Follow Megan C.
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If your tired of dealing with people from sites like KIJIJI and Craigslist this site is amazing for selling your phone they are prompt and quick to answer questions about the sale and once your phone or selling period is done they are prompt to send you a payment and make sure everything is good.
Recommended company in future will be using to buy new phone or sell older phone again

Date of experience: May 7, 2018
Canada
3 reviews
0 helpful votes
Follow Krista C.
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When you purchase online, you don't expect to get the level of service I did with GetOrchard. They were really helpful and fast to get back. I ended up purchasing two iphones in very good condition, and I have to say they look brand new! Thrilled to be getting great product, great service and great prices. I will definately reccommend the company to anyone looking to purchase phones outright.

Date of experience: December 6, 2016
Canada
1 review
0 helpful votes
Follow Katie W.
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Awesome service
November 6, 2016

I ordered my phone at 11pm Tuesday and it arrived first thing Thursday morning. The phone was is excellent shape and I was able to start using it immediately. I highly recommend getting a phone through orchard.

Date of experience: November 4, 2016
Canada
1 review
2 helpful votes
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I bought a iphone 5S for myself which they gladly replaced for the same product when my motherboard died (I had purchased the protection plan). I bought a iphone 5S for my daughter and so far so good (she has had it for more than a year now). Last week I bought a Samsung Galaxy S6 for my son. He is very pleased with it. The service is excellent and the delivery is very rapid. I recommend GetOrchard to everyone around me who is looking for a good phone at a great price.

Date of experience: October 19, 2016
Canada
2 reviews
2 helpful votes
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I ordered an iPhone 6 Plus from Orchard, and it arrived in BETTER condition than what it was described in the website description. The exterior really was flawless, and so far, the phone has worked out awesomely. I was skeptical at first about buying a phone that I have not had the chance to inspect personally, but was glad that I took a chance. I would buy another phone from Orchard in a heartbeat!

Date of experience: February 4, 2017
Canada
1 review
0 helpful votes
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Great small company
August 31, 2017

Was very nervous about ordering a phone online because of scams but ordered from GetOrchard and messaged the customer suplort right away to inquire more info. Alex and Hortense gave me amazing help every step of the way and even messaged me the day i got the phone to ask how it was going. Definetly not a scam. Looked up the serial number of the phone on the Apple manufacturing page and it was authentic. Very easy and safe company to use to but used phones

Date of experience: August 30, 2017
Canada
1 review
2 helpful votes
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Trustworthy Company
January 13, 2015

GetOrchard company is a great company to buy or sell iphones. I purchased a iphone from this company. The price was reasonable and the phone lasted many years. I sold my latest iphone through the company. They gave me a very good price for the phone.

Rodney M.

Date of experience: January 11, 2015
Canada
1 review
0 helpful votes
Follow Shannon K.
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Working with Orchard has been easy and convenient. In the past we would always try to sell our phones ourselves which would take time and energy and then still people wouldn't always buy when they say they will. Orchard has been awesome right from the start to giving us the shipping labels, to letting us know the status of the sale of our phones, to sending us the money when they say they will. Would definitely recommend!

Date of experience: March 7, 2018

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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