I have bought a few iphones and even when I had an issue, Orchard paid shipping, fixed the phone and sent it back in perfect condition. I have also sold two phones with Orchard and I received a fair price in a timely manner. Excellent Service!
Completely satisfied with their customer service and with how fast they sold my phone and I got my money. Sent the phone on day 1 and choose the option to wait until 4 weeks to get the money back, however, just 2 days later the phone was sold and 1 day after I received my interac deposit. How it could be better? Thanks for the great service!
We didn't know what to do with our old iPhones. We didn't want to go through the hassle of Kijiji or Craigslist. So I googled what to do with old phones and GetOrchard came up. It was very easy to do: download the app, scan the phone, receive the packaging to send our phones, and a couple of days later we were paid for the phones!
My experience with the Orchard went very well. I selected what I was looking for, they kept sending alerts and when I was ready placing my order went very smoothly.
The notifications of when my phone shipped and when it would arrive were accurate. Plus they emailed to see how evevrthing went.
All in all it was a quick and easy transaction.
Thank you Orchard!
I had a similar experience as another reviewer here. They offered me a reasonable amount for my iPhone 5s and when I sent it in they even said it was in better condition then I had stated so they would give me $15 more. However, they also said that there was water damage to my facetime camera and that they would need to replace it. I had this phone since it was new and it never came in contact with any water. I was aware of some dust under the front facing camera which I told them if they opened the case and blew it out they would notice that the facetime camera worked perfectly. They refused to try and instead told me I would get $45 less for my phone for them to replace a camera that functionally was working just as the day I bought it.
The idea is pretty good. If you are willing to forgo about $100 to not have to deal with selling your phone on your own. I received $100 less from orchard than what was the going rate for my phone on Kijiji/Craigslist.
I've had my Iphone SE 64 in VG condition for a week, and am impressed with the condition of the phone, price and delivery. Orchard's updates on their delivery/tracking from TO to NS was first rate. I purchased the phone the $60 service agreement which of course I hope that I never have to use but for me it was a favourable selling point. If I ever have to use it I'll post a review.
I was recommended to Orchard by my cousin. Purchased an IPhone 6Plus for my daughter. The step by step website to purchase was easy to follow. Phone arrived earlier than expected. Very happy with the phone:)
Will highly recommend this site to anyone...
I needed a new phone and I'm currently studying in the UK. My parents purchased a Iphone 6s Plus through Orchard, and shipped it out on the Saturday. I got my phone on the following Wednesday and it is amazing! The condition is great, and the phone is amazing! Everything as promised, so I will absolutely recommend them to friends and purchase from Orchard again!
This is the second time I have sold a phone on Orchard, and both times it was seamless and easy. Dollar-wise, I got a lot more than the majors offer for a used phone (Apple, Telus) and it is a heck of a lot easier than trying to get a better price selling through Craigslist. There is basically nothing hard about the process: I downloaded the app, it tested the phone, I got a price quote, Orchard sent me a box, which I then packed and dropped it in a mailbox to send to Orchard. A few days later I got an email saying that they had put the phone on sale. Voila - they emailed me the money by Interac about a week later. So easy. Finally, I was impressed with their business ethics: I had rated my recent phone's condition as "good". When Orchard inspected it, they rated it as "very good" and actually paid me more than they had initially offered for a "good" phone (sight unseen, before I sent it.) Now that's an honest business. I have no regrets, and will patronize them again.
I bought an iPhone 6S. It worked great, exactly as I expected. The notifications on the processing, shipping, and delivery were great. I received it very quickly. No complaints. I'm very happy with my experience.
Purchased my first iPhone 5with Orchard in January, my second iPhone 5 from Ochard on April 17th (for my wife), and my 3rd one on May 12 (for my daughter). Just like my first one, they both work great and Ochard was easy to deal with. They are fast, friendly, reliable and they stand by there product. When I did experience an issue with my second phone they quickly sent me a replacement iPhone with no hassle as well as a return label for the initial phone so that they could look it over. No questions asked. Through all 3 sales, they have been able to answer all questions quickly and efficiently. Definitely a trustworthy company for anyone. Looking to get a used iPhone as a replacement or just to save some cash.
I purchased an iPhone 5 from orchard last March. The iPhone initially had some trouble with its battery- it died within 4 hours the first day. I took it to the apple store and they replaced the battery, no questions asked. It worked well for the next few months, and then yesterday it simply stopped charging. I took it to the apple store again, and they told me the phone was likely fake- they couldn't find the serial number and they pointed out that the back of the phone was completely different from a real iPhone. Even though the fix was likely easy, they would not do it because they said the phone was not an iPhone. So now, 9 months later, I've had to buy another phone completely. Huge waster of money and really disappointed in this company.
If your tired of dealing with people from sites like KIJIJI and Craigslist this site is amazing for selling your phone they are prompt and quick to answer questions about the sale and once your phone or selling period is done they are prompt to send you a payment and make sure everything is good.
Recommended company in future will be using to buy new phone or sell older phone again
When you purchase online, you don't expect to get the level of service I did with GetOrchard. They were really helpful and fast to get back. I ended up purchasing two iphones in very good condition, and I have to say they look brand new! Thrilled to be getting great product, great service and great prices. I will definately reccommend the company to anyone looking to purchase phones outright.
I ordered my phone at 11pm Tuesday and it arrived first thing Thursday morning. The phone was is excellent shape and I was able to start using it immediately. I highly recommend getting a phone through orchard.
I bought a iphone 5S for myself which they gladly replaced for the same product when my motherboard died (I had purchased the protection plan). I bought a iphone 5S for my daughter and so far so good (she has had it for more than a year now). Last week I bought a Samsung Galaxy S6 for my son. He is very pleased with it. The service is excellent and the delivery is very rapid. I recommend GetOrchard to everyone around me who is looking for a good phone at a great price.
I ordered an iPhone 6 Plus from Orchard, and it arrived in BETTER condition than what it was described in the website description. The exterior really was flawless, and so far, the phone has worked out awesomely. I was skeptical at first about buying a phone that I have not had the chance to inspect personally, but was glad that I took a chance. I would buy another phone from Orchard in a heartbeat!
Was very nervous about ordering a phone online because of scams but ordered from GetOrchard and messaged the customer suplort right away to inquire more info. Alex and Hortense gave me amazing help every step of the way and even messaged me the day i got the phone to ask how it was going. Definetly not a scam. Looked up the serial number of the phone on the Apple manufacturing page and it was authentic. Very easy and safe company to use to but used phones
GetOrchard company is a great company to buy or sell iphones. I purchased a iphone from this company. The price was reasonable and the phone lasted many years. I sold my latest iphone through the company. They gave me a very good price for the phone.
Rodney M.
Working with Orchard has been easy and convenient. In the past we would always try to sell our phones ourselves which would take time and energy and then still people wouldn't always buy when they say they will. Orchard has been awesome right from the start to giving us the shipping labels, to letting us know the status of the sale of our phones, to sending us the money when they say they will. Would definitely recommend!
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
Hi Alexandra— we left you a response on your Google+ review but also noticed you reached out through here too. Not sure if you saw our previous message but we'd like to do whatever we can to help remedy this problem, even after the fact. So sorry that you had this experience— it's not typical of the quality of our phones and is definitely not something that should go unresolved. Thank you for your candid feedback. We hope to hear from you soon!