The phone I ordered ended up being unavailable, they quickly responded with a few options and gave me an upgrade for the same price. Quick delivery, excellent follow up. Over the top customer service, which is hard to find these days.
Excellent and smooth customer experience. I was skeptical at the beginning but I fully recommend Orchard for those who want to sell their phones. They pay way more than companies like Rogers. The app is pretty easy to use. They send you a box and have constant communication with you via email. A few weeks later I received an electronic transfer. Great business model!
So easy to use this product and such a great idea. I think my phone was worth slightly more than what I got paid out, but hey, I didn't have to post anything on Craigslist or meet any strangers, so the value was definitely made up in that aspect.
Phone was delivered one day earlier than expected to the west coast and the phones's condition was spot on. Finally a business who's level of customer service is what we should get from all businesses.
Well done Orchard. I wish you well and I'll likely be back in a couple of years.
Trev
Ebay customer when I came across Orchard's name as a seller.
Was a little bit leary about them but checked them out.
Real was impressed by the level of testing that they do on all their phones.
So I bought one.
Received it next day, 'Like new' status was actually fantastic.
Check out all the functionality, worked perfect.
Up and running with my carrier without any issue.
I will Buy from them again.
Fantastic staff that helped me with my purchase and quick responses to my email concerns.
Orchard is doing a great service allowing folks to sell working phones and buy older phones. Definitely give your phone a full working check when it comes to find any quirks or problems within the 30 day window. Our own failure in that regard gave us a longer term headache. We have had a good experience with selling though and we are glad to have options.
Checked prices yesterday (before Black Friday sales) after getting the promo code, and guess what… the price on an iPhone SE 2022 went from $475 to $499. They jack the price 5% to give you 10% beautiful. They are not getting my money. Not honest
I've purchased multiple phones from orchard and have had no issues with any of them ever. Love the fact I'm getting a decent second hand phone that'll do what it states. Everyone needs to remember, you are buying a used product and as such issues may arise.
Cheers
Paul Dunnett
Very easy process, came in quick and no issues with the phone. I would recommend this service. Just a bit disappointed at extra cost for charger and ear buds... but you would likely want these new anyways!
I highly recommend selling your phone through Orchard. They have wonderful customer service to guide you the whole process for a pleasant selling experience. Very prompt payment as well. Thanks Orchard!
I ordered an iPhone 6 plus in 'Like new' condition however after 2 days of using it I'm noticing a lot of issues with it. The top of the screen flickers every 20 minutes and when that happens it doesn't respond to touch. When I am on the phone, the screen blacks out so I'm unable to use my phone or even end the call until someone else does.
I'm waiting to hear from Orchard, it takes them at least a day or two to respond to emails, but hopefully they will allow me a full refund or exchange as per their "30 day warranty."
I'll keep you all updated.
I've sold two phones through Orchard. They're always super transparent with everything that is going on, pricing, any changes, etc. Both times, they've upped the value of my phone because of the condition. So much easier than dealing with people on Kijiji or something.
Could I get my very best price on eBay or somewhere else? Maybe. But from start to finish, the Orchard experience could not be any better. Run the app that checks out the phone, hit the "Sell" button, get packing materials in the mail, send in the phone and wait for a cheque... and throughout the whole process, friendly humans are keeping you apprised of the status... simple awesome. Oh... and the kicker? They actually wrote to tell me they would be giving me MORE money than originally promised. My third time working with Orchard and as always, an absolute pleasure.
I sold an iPhone through Orchard and I will definitely be doing it again with my next phone. I was skeptical at first, but after seeing basically only good reviews I decided to give it a shot. They ended up actually giving me more money for my phone than the initial quote. Any email you send will get a reply from a real person in a short amount of time. I would totally recommend them to anyone wanting to sell an old phone!
Just bought a refurbished iPhone 6 for the best price available online; the hardware arrived in less than 36 hours, was in amazing condition (no sign this was ever owned previously), and was ready to go upon opening the box.
Can't recommend Orchard highly enough based on this experience, I'm extremely impressed and happy with my purchase.
Needed a mid-contract replacement for my daughter's phone that didn't survive being dropped in a raging river. Rather than messing around with Craigslist, I checked out Orchard. Phone was competitively priced and shipped within hours with followup emails. Phone was in excellent condition (in the "good category", only a few small scratches) and works perfectly. I'll continue to use this service, especially since the kids lose or destroy phones at regular intervals and I'm always in the market for replacements!
The phone arrived in 2 days. Because it was a gift for my daughter, the billing and shipping addresses were different. I received an e-mail immediately advising of possible delays. We were able to rectify the situation VERY quickly, thanks to amazing customer service. I recommend Orchard 100%.
Like most I'm sure, I was a little skeptical when I first discovered Orchard. But having just finished my first phone sale through Orchard, that skepticism has vanished and I am very impressed with the hassle free business model. On top of that I got considerably more cash for my phone than a trade in with my carrier would have given me. I would hate to see anyone shy away from Orchard simply because of trust issues with shady online businesses. These guys are legit. Sellers will get fair value for their devices, instead of being ripped off by predators on Kijiji or the oligopoly that are the big three carriers. This is a risk free method that will get you more cash in your pocket than a trade in at any of the carriers. I highly recommend.
I sold my iPhone with Orchard and must have spoken to 2-3 people at any given time over email to help get it done. Their support was fantastic in responding to emails quickly with solid answers. I can't think you can make selling a phone any easier. Use their app, fill-in the forms, ship the phone (or drop it off), and get money 4 weeks later! Great company and certainly top-notch service!
First time selling a phone to Orchard. They paid a lot more money then other companies as long as you don't mind waiting a few weeks.
Customer service was friendly and efficient. I received payment with no issues.
I would use again.
Overview
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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