Where company customer support lets you down, gethuman gives you a lifeline. They tell you what modes of communication work and also help you phrase your question clearly. I just read you can also call through gethuman if you are abroad and need to deal with businesses back home. I am grateful for the team that built and maintains this website. Thank you.
I hired one of their problem solvers to help me get some compensation from American Airlines. Despite booking my trip through Expedia the problem solver was able to get me a full refund even though I had tried for hours to do this before. I'll definitely use this service again!
I was at my wit's end trying to resolve what seemed like a simple action - submitting a document electronically. Then I found GetHuman and have nothing but praise for the courtesy, patience and help from the fellow on the phone. Thank you!
Individual companies should have better ethics and make it easy for customers to get the questions answered, but let's face it, most do not these days. Gethuman knows the secrets to reaching a real person for many, many companies. As an example, cell phone providers.
Great customer service. Ed spent literally hours helping me with a web publishing problem. I have a hearing disability and am unable to use a phone so Ed took it upon himself to personally call the web hosting service and be a facilitator. Although he is probably very busy, he persisted in solving my issue. I highly recommend this service.
BOOKMARK this site.
I called the support group to upgrade my service to include the hotspot. The tech named Nina told me they didn't have that service but I knew they did and advised her I had hotspot the whole time other than this billing period. I had used some of the reward points that didn't include it. I asked her to put me on that plan and was met with more resistance. After several minutes, she finally agreed to look at that particular plan and changed it. During the payment process, she asked if I had other properties. I felt that information is personal and it seemed very suspicious but she kept insisting that it's required. I told her no and advised she's asking personal information I didn't feel comfortable about. I'm ******** to start with and it was extremely difficult to cooperate with her. She seemed to retaliate by asking me to repeat information multiple times on multiple occasions. She even asked me to speak very slowly and spell each word. NO customer deserves that kind of treatment.
Ed got money back from Freelancer who illegally withdrew $167 from my account and when I called told me that it would take weeks to return it. Ed kept on the problem and got the money returned - He did an excellent job and was very nice and helpful.
I highly recommend GetHuman to help solve problems.
I found out the hard way that if you do know use your Pizza Hut reward points in six months, you loose the points without a warning, Pizza Huts customer service was helpful, however the reward people were not. Their solution to the issue was to drop out of the program and stop receiving offers from Pizza Hut... ken...
Get human says that they will resolve your problem within 24 hours, so I was upset when I didn't get a call back from my tech support person within that time. However, Ed, my tech support person persisted in writing me again to schedule a call, then was very helpful in a phone call during which he resolved the problem I was having with Skype. He was thorough, patient, and personable.
Leaving a comment to help others is actually of NO help when the system blanks out the relevant codes! This is not a security issue, it just makes the help useless. It takes star seventy eight to change voice mail settings, but star ninety eight to access the mail using the settings. Blanking out the numbers prevents comment from being helpful!
The quality of service was good and the wait time was long. I had a worry with my billing and I called and they were capable to aid me out! I really appreciated how they took the time to listen to me and get to the bottom of the difficulty and not rush me off the phone.
You need to make Get Human more visible. I was about ready to cancel everything because I was dealing with a computer which couldn't understand my problem. I decided to try one hast time, and was finally able to talk with a person who was able to explain to me what I needed to do. You shouldn't let people sign up without knowing about the need for a Rocu. I was lead to believe that all I needed was a Smart TV which is not the right answer. Only some Smart TVs can receive the streaming. Thus the problem was not the help I received from Get Human, but the inability to find it.
Literally useless. Just call yourself and be less annoyed. Two hours after my problem was solved by myself I got a text from gethuman that the IRS closed. Wish I did not send my info to them.
This service is not only slow, but asks you typical questions every website does that to make you think they are working on your case while they take their sweet time and barely do anything. Im very disappointed and would never recommend them to anyone.
Plain and simple, if you want to throw away $25, give it to charity instead of this nonsense site. They had no knowledge of my problem, sometimes we are desperate for help and do stupid things, like think we can trust bottom feeders.
I have used Get Human for many years. Even after they changed the format and tried to charge it was helpful. Now it is totally useless. Don't even bother!
Contacted to get help with Experian. Experian customer care is non-existent. GetHuman never returned my request for service but did send constant follow up messages to ask if I was satisfied. So poor customer service and annoying as well.
When they just launched, about 10 years ago maybe/ they offered a good site with phone numbers and the number to press in a raw to bypass automated systems. But now they just offer countless of useless loops that go back to the beginning, without giving you actual phone numbers or links to live chats for the companies (i. E. skype) ever! As i say, just endless loops leading to the beginning of the first page yo get when you writ down the name of the company yo need to contact.
This is a terrible sign and i would no spend a penny on them. It's obviously scam
I hired this company to fix my WeChat wallet. On their website, they said, "You can't get a human at WeChat, but you can hire GetHuman to take care of your problem for you." Their advice to me was on three separate occasions to tell me to delete my app and re-download it. Shockingly, it didn't work. Any of those three times.
When I complained after 12 days had passed and I was nowhere nearer to having my issue fixed, they responded with "WeChat is a terrible company to reach in terms of getting customer service. One of the reasons that we recently launched this help service was to try and help people with WeChat and Facebook issues since the companies are exceptionally hard to contact since they dont have phone numbers to call."
They eventually refunded my money, but considering that the reason the company was founded is to provide a point of contact for WeChat and they've admitted to being unable to do that...
Overview
GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 6th among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members