How would you rate Getaroom?

Ramesh Z.

California

1 review

0 helpful votes

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Best rate good deal awesome site easy booking free...

July 30, 2021

Best rate good deal awesome site easy booking free cancellation policy

Date of experience: July 30, 2021

Kristen W. — Getaroom Rep

over a year old

Ramesh,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Sammie C.

Pennsylvania

1 review

0 helpful votes

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Philly

July 19, 2021

Easy to do fast and quick only thing I don't like is the forced review

Date of experience: July 19, 2021

Kristen W. — Getaroom Rep

over a year old

Philly,
Thank you for the feedback. We appreciate it!

Sincerely,
Getaroom

Lindsay B.

Nevada

1 review

0 helpful votes

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Booking

July 12, 2021

Great experience booking! Thank you for making it simple

Date of experience: July 11, 2021

Courtney F. — Getaroom Rep

over a year old

Lindsay, Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Heather J.

Pennsylvania

1 review

0 helpful votes

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Confusing

July 15, 2022

Not clear on whether they successfully added another night onto my already booked dates.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 14, 2022

Alice E.

Florida

2 reviews

0 helpful votes

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Fast to reserved

July 7, 2021

Updated review

Too easy and fast. I recommend this site, less price by room.

Date of experience: July 6, 2021

Courtney F. — Getaroom Rep

over a year old

Lilian, Thank you for the great feedback. We appreciate it!

Sincerely,
Getaroom

Todo easy and fast

July 7, 2021

Previous review

Todo easy and fast.

Date of experience: July 6, 2021

Shawn F.

Maryland

1 review

0 helpful votes

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Love it

December 10, 2021

A+ was easy an very affordable n awesome location.

Date of experience: December 9, 2021

Daphne E. — Getaroom Rep

over a year old

Hi Shawn,
Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom

Royce F.

Texas

1 review

0 helpful votes

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Good experience

August 6, 2022

Booking went well. Process was pretty smooth. Thank you

Date of experience: August 6, 2022

Donna E.

Illinois

1 review

0 helpful votes

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Just took to much don't like the non refundable and...

July 3, 2021

Just took to much don't like the non refundable and no parking option

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 2, 2021

Daniel I.

Oklahoma

1 review

0 helpful votes

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No hassle

February 23, 2022

Took just 3 minutes to make reservations and get confirmation

Date of experience: February 23, 2022

Kristen W. — Getaroom Rep

over a year old

Daniel,
Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.

Thank you,
Getaroom

Sandy W.

Kentucky

3 reviews

0 helpful votes

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So far everything seems easy enough to book a better...

January 20, 2021

So far everything seems easy enough to book a better rate.

Date of experience: January 20, 2021

Kristen W. — Getaroom Rep

over a year old

Hi Sandy,

Thank you for the great feedback. We appreciate it!

Sincerely,
Getaroom

Rick M.

Texas

1 review

0 helpful votes

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Clayton NM

July 13, 2022

I have used Getaroom before with no problems and they saved me money.

Date of experience: July 13, 2022

Heather U.

Florida

1 review

0 helpful votes

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Slightly confused on what all is included in this booking

May 4, 2021

Slightly confused on what all is included in this booking.

Date of experience: May 4, 2021

Karen B. — Getaroom Rep

over a year old

Hi Heather,
We apologize for the confusion. If you need further assistance, please contact customercare@getaroom.com. Thank you.
Regards,
Getaroom

Delia E.

California

1 review

0 helpful votes

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Thank you that was painless

September 27, 2022

Quick, easy and very professional service to my cancellation! Thank you

Date of experience: September 26, 2022

Kristen W. — Getaroom Rep

over a year old

Delia,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.

Thank you,
Getaroom

Adam D.

Poland

1 review

0 helpful votes

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Great rates

June 12, 2023

Smooth, fast reservation, good rates, no problem at all

Date of experience: June 12, 2023

Kristen W. — Getaroom Rep

over a year old

Adam,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Troy T.

Canada

1 review

0 helpful votes

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Got my Room

June 14, 2022

If I had to describe my experience it was the best

Date of experience: June 14, 2022

Kristen W. — Getaroom Rep

over a year old

Troy,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Ian J.

Mexico

1 review

0 helpful votes

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Elvira at front desk was super helpful though full...

January 3, 2022

Elvira at front desk was super helpful though full experience.

Date of experience: January 2, 2022

Kristen W. — Getaroom Rep

over a year old

Ian,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Joseph N.

Florida

1 review

0 helpful votes

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Really quick and they had specific hotel I was looking...

March 26, 2021

Really quick and they had specific hotel I was looking for.

Date of experience: March 26, 2021

Kristen W. — Getaroom Rep

over a year old

Joseph,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Holly B.

Texas

1 review

0 helpful votes

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Easy to book

September 17, 2021

It was easy to book with great prices. Got the hotel I wanted.

Date of experience: September 17, 2021

Kristen W. — Getaroom Rep

over a year old

Holly,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!

Thank you,
Getaroom

Diane C.

Nevada

1 review

0 helpful votes

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Fast and easy!

August 10, 2022

Broken A/C caused urgent, low cost room rental. Very fast and efficient service.

Date of experience: August 9, 2022

Kristen W. — Getaroom Rep

over a year old

Diane,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.

Best Regards,
Getaroom

Valerie U.

Massachusetts

1 review

0 helpful votes

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Agent errors cost me.

January 11, 2020

Extremely poor customer service. Agent error forced me in to a non-refundable room reservation.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 7, 2020

Karen B. — Getaroom Rep

over a year old

Hi Valerie,

We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.

Sincerely,
Getaroom

Q&A (81)

Question

Hello is this website legit?

Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!

By Larry S., over a year old

See more answers (15)

Question

WHO IS GETAROOM and why did I receive a receipt from them?

Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.

By Patty D., over a year old

See more answers (11)

Question

Have ever booked with them, got to the hotel and discovered that the hotel was unsavory... tried to cancel due to dissatisfaction and not get your $ back, or an apology or even some offer to resolve the matter?

Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.

By Luva K., over a year old

See more answers (10)

Question

Past Customers. Are you interested in filing a class action lawsuit?

Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.

By Bob A., over a year old

See more answers (9)

Question

How do you get a reply from Customer Service when you have a problem?

Answer: Call 800-468-3578 but good luck. They are scammers

By maureen b., over a year old

See more answers (9)

Question

I need to cancel the last two nights of a 3-night prepaid reservation and hotel policy allows this. But hotel told me they can't cancel, getaroom has to cancel and refund my money. Getaroom represented themselves as being Holiday Inn reservations then when there was no room at Holiday Inn I wanted to book they told me they could reserve room at another Holiday Inn brand - Candlewood Suites. Which is not true. I did not know I was being scammed. What can I do to get refund for last two nights? I am at hotel now staying the first night.

Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.

By Dennis B., over a year old

See another answer (1)

Question

Why am I not getting any help for my refund that I was told I would receive a full refund in 3-4 days. Is it your practice to lie to customers

Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom

By Karen B., over a year old

See another answer (1)

Question