From the business
General Steel specializes in the custom design and delivery of metal buildings to individuals, churches, organizations and business owners. We also offer pre-construction services including a wide variety of solutions for every phase of the construction process.
General Steel Reviews Summary
General Steel has a rating of 3.9 stars from 78 reviews, indicating that most customers are generally satisfied with their purchases. General Steel ranks 6th among Building Construction sites.
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We most certainly didn't have the smoothest transaction and we know things happen but we had a heap of problems at first, to where we wrote a disgruntled review. However, they actually cared enough to call and research and find out what all went wrong and worked really hard to make things better. Somethings couldn't be corrected but they even tried to accommodate for that as well. In the end, we are good.
Chase was great to work at my (slow) pace. We started out in the fact gathering phase, and took our time to get to the purchase phase. Chase did a good job of keeping to our pace. No presure. We are working through the design phases and look forward to getting the building up and going. Pleasant experience to this point.
Derik treated me well and with respect. He worked at finding me the best deal for my needs. I would purchase another building from him.
It's very early in our process, however, so far so good. 100 character minimum almost talked me out of participating but here you go.
My consultant, Josh, was a pleasure to work with. He helped tremendously with my needs and provided any information as I needed it upon request. Once I am fully done with the project (building fully erected) will update this review to reflect the completion.
Excellent experience with Luke Boddy being extremely responsive and following up consistently and quickly at all decision points in the process.
Jon was very helpful in helping through the process in purchasing my two buildings. Luke has been very helpful in pulling together all the details. If anyone was dragging their feet it was me. He was always on top of everything and helped me make some difficult decisions.
Thank You for the kind words Larry, I'm glad the team was able to assist you!
Kevin Dant was my salesman and he worked with me and discussed all available options in regards to purchasing my building. He made it very easy to make a difficult and expendive decision with confidence.
Ryan worked out the details with me on building layout and all the particulars of my specific build to make sure I got the exact building I wanted.
Both of theservice guys are top flight and are assets to General Steel.
Thanks
Patrick Steiner
Thank You Patrick, I totally agree, Kevin & Ryan are truly valued!
Tony kept in touch by phone and email all along the way during the sales process. It was this proactive communication that made the difference, and is why I chose to buy from General Steel over other companies. Luke took over as project manager, and has been very patient with the inevitable engineering delays that cropped up during the civil-engineering phase of the site plan. I have no complaints.
Thank You Kevin! It's nice to hear the team is taking good care of you!
Thanks Kenneth Buentello! Very patient with this 1st time buyer help dig out some specials For us email pictures back of the product and of above all called you back. Worked hard for us. Thanks again!
Thank You Steve, I will be sure to share your thoughts with Kenneth!
Joanie has been outstanding from day one, her response has been great, her knowledge of the product is very impressive. I have enjoyed our conversations.
Thank you so much for the kind words, I will be sure to share this with Joanie!
Talked with Andy Fiero in October of 2016 about the type of building and a budget that we had for the build. Filled out the paper work with what we wanted and again put down a budget we had. We were contacted back and told if we paid the fee they could design the buidling, provided a check on 11/02/2016. Contacted by Ryan Burgess shorty after this date about the building design and talked about what we needed in the building. First design were not even close to what was talked about or put on the Rendering/Floor Plan/ Estimate that we had filled out at the begining of this process. Finally got a design worked out sometime in March of 2017, then we were the contacted by Lew Marsh about getting a price together for the building. In April of 2017 got a budget price from Lew that was 230% over the original budget price that we provided in the begining. We were never told that the building could not be built for the original budget price or even somewhere near the price. When I had a call with Ryan and Lew about the building and budget I was told that is what they provide and that there was nothing else they could do.
For our money they sent us pictures of the building and an incomplete floor plan.
Mr. Coenen, I am sorry to hear that you had a less than favorable experience while working with the General Steel team. As I previously explained to you over the phone, the process of designing some projects can be extremely complicated; nevertheless General Steel uses its best efforts to try and make every Customer’s project a success. The Design Package you purchased has proven over the years to be an extremely valuable tool as well as an affordable option for many of General Steel’s Clients. Every Design Package General Steel provides is customized and tailored to meet the specific wants and needs of each individual Client. Unfortunately as complex and detailed as your design was, General Steel had a difficult time including all of the features you requested while also attempting to fit within the budget you wanted. Regrettably, General Steel was not able bring the project costs down without eliminating several of the features that made your project so unique. While General Steel does its best, total project costs can rarely be predicted on any specific project, it’s quite impossible to know what any Customer may or may not envision while designing their dream building. You have also mentioned in your review, that you have only received pictures and an incomplete floor plan. I apologize for this as well; our records indicate the completed package had already been sent. I have downloaded your entire file and will gladly forward all seven of the 3-D colored renderings, the 3 sets of floor plans and the detailed cost estimate to you.
Chris and the whole team has been a pleasure to work with. All of our questions are responded to in a timely manner and that makes us confident with the process moving forward.
Thank You Bill, We appreciate your business!
Jon Fligjt was very helpful in our purchase. He answered all questions we had and provided information that we did not know to ask about. Thanks for all the help
Thank You Eddie, It's nice to hear Jon was able to assist you!
Kevin was very helpful at walking us through the beginning process of purchasing a steel building. So far... so good!
Thank You Mari, We appreciate the kind words!
Joanie did great work, answer all my questions and provided options as needed. I would recommend GenSteel to others.
Thank You Thomas, I'm Glad Joanie was able to assist you!
Joanie is very knowledgeable & efficient. I explained what I wanted, she walked me through the details & followed up the next with all the answers to my questions. At this point I am very satisfied with my experience with General Steel.
Thank You Sir, We appreciate your business!
Joanie did a great job in guiding us from a blank of what we wanted to knowing some important details. Then the steps came very fluidly and we were off and running. So far, the company has shown great care, understanding and has a proven course of action to get their clients from A to Z with no headaches. Ask for Joanie, she knows her stuff and is very helpful!
Thank You Sir! We agree Joanie is Great,
I worked with Brian with my initial request about a steel building and he answered all of my many questions with utmost patience whether is was a phone conversation or email inquiry.
I moved forward on my purchase due mostly to the great customer service thus far within the company. I recommend Brian for all of your steel building needs.
Thank you,
James Rumbo
Thank You James, It's nice to hear Brian took good care of you, We appreciate your Business!
Denny was very straightforward in responding to our hay storage barn questions. Seemed knowledgeable in this type of use and did not try to complicate by overselling. Would highly recommend Denny as sales contact to friends
Thank You Richard! Denny is truly valued, we are very lucky to have him on the team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank You Randy, We appreciate your business!