Garage Giant

Great experience. Our beautiful grey garage cabinets arrived early and directions were easy to follow

I blame myself for not reading more closely, but I was very surprised when my Ulti-Mate storage system was delivered in 11 flat boxes. Assembly was comparable to IKEA furniture (almost no tools required; instructions in pictures rather than written) although the pieces are considerably more sturdy.

The staff at GarageGiant was helpful, but delivery was delayed by several weeks due to COVID.

Price was great, product was everything I expected and more. Packing was unbelievable (perfect). Instructions and assembly was everything you could ask for. Really almost all assembled.

Easy Transaction. Shipping was great, not a single damaged or missing piece. Install was easy and straightforward. Everything looks great.

The cabinets were delivered in the best packaging I have seen in a long time and the cabinets were in impeccable condition, not one scratch or dent on any of the items.

I ordered a 4 gallon tub of adhesive and I only received a 1 gallon. In the end I did get the 4 gallon tub but it took a month from start to finish to receive.

Garage Giant helped me with my order from start to finish. Due to Covid there were some delays, but understandable so due to the shutdown. There were also issues with delivery. In this case Roadrunner Freight was used and allegedly created damage in the delivery. That all being said, it was frustrating, but more about logistics and delivery. Thankfully, Garage Giant had my back and I felt completely supported through each challenge. The process has been a long time coming, but if you're patient, it is well worth the result. New Age Pro Series are stout and incredibly well built. It was their weight that I believe created issues in their shipping. That is no fault of New Age or the seller Garage Giant... it is a challenge Roadrunner Freight had to manage. Garage Giant as I mentioned was there for me the whole time and managed any problems I had and in many ways advocated for me with New Age in getting any replacement parts I needed. It was nice for a company, internet based, to have such a personal touch and exude top notch communication and concern. I would not hesitate in recommending Garage Giant in the future, and look forward to working with them again.

Garage Giant was very good in customer service letting me know how my order was processing and the anticipated delivery date. They were also excellent in resolving a matter where I had ordered an 84" Stainless Steel worktop, separate from the large combination set, which was shipped via UPS and came damaged. While there were two other unseccessful attemps via UPS, I had success in picking up the top myself directly from the NewAge fullfillment center.

Super quick and easy buying experience
Super quick and easy buying experience
Super quick and easy buying experience
Super quick and easy buying experience
Super quick and easy buying experience
Super quick and easy buying experience
Super quick and easy buying experience
Super quick and easy buying experience

No issues ordering. Wish there was better pricing during these difficult times. And free shipping should be offered as well on any orders besides over $100

My overall experience was good. I ordered the first week of January and I got my purchase second week of February. However, it did say at time of my purchase that It will not ship out until about the third week of January due to the pandemic. I completely understand so I went ahead and made my purchase. 3rd week came along and I have not received an email at least. I called the number and did get someone on the line very quickly and I was told that they would restock and send out the first week of February. I waited and still received no email. The first week of February came so I called a second time and again someone help me right away. I was told I would receive an email within the next few days once they get a respond knowing what's going on. About a week later I get an email saying that my item has shipped so I would say it took about a month and 2 weeks. Once I got my item it was very well packed and it was as described. I love my purchase and I'm very happy and satisfied with it. I honestly didn't get upset or bothered because of the shipping time. I knew it was going to take longer than normal and I was just being patient. Of coarse It was a long time but, I would totally purchase again from them. By the way everything was very well packed. Everything was labeled and I was able to put together easily

The delivery company indicated it would be delivered between 9am and 12 noon. It was 5:30 pm before it was delivered. I had to call multiple times to find out when they would arrive.

I am so pleased with the quality of these units. They replaced my sagging fiberboard storage units and I am sure these will last much, much longer. They came well packaged and minimal assembly.

Delivery was on time brought right outside garage door. Items were packed and boxed so good there were no issues