I made a purchase that still haven't arrived and it's been passed two weeks. I called they said they would ship it back out, they don't know why it's still processing. Ok that was fine. Until I found out the order won't be here til a week later. I ordered coats for my kids. It's freezing where I'm at and now they have no coats. Never experienced anything like this. I will never shop here again

I made a return on May 1st and May 5th the warehouse received my return. Since then I have been waiting for the value of $ 93.77 to be returned on my card and nothing happens. Already send several emails, I called and no one returns or answers the calls. It is a complete disregard for the consumer. Waiting for this to be resolved to cancel my account and card with GAP.

Horrible customer service. Sent my item to the wrong address. When I called and asked why my shipment was being sent to an address I've never lived at or even knew, they said it was my fault because thats the address I entered (which I did not).
Customer service is rude. Do not order from this site if you want your items within 3 weeks

For all my basic casual like tees, sweaters, jeans, the GAP is my go to store. They have great jeans and t-shirts at a reasonable price and are very versatile in their styles and cuts. I'm a regular customer at this store, fast delivery, competitive prices and a great collection of designer clothes.

Make sure to check out all online sales. If you sign up for the Gap newsletter, they will let you know about great sales.

I just saved 50% on my entire order by waiting to get my spring clothing. Classic clothes, with a great website, easy interface/shopping cart. Most importantly, better deals and fast shipping.

Great and very long-lasting clothing. I cant make a review concerning this particular online store but the things I got via my local ones are amazing and always serve for years if I dont ruin that sooner :D

Used this site many times sales are great for going out of stock items or seasonal very discounted items plus additional discount coupons online available. Bought total over $300 and with discounts coupon, sale items ended up paying about half. Great deal plus you can use gap card and earn points for more discounts to be applied

Another store with bland uninspired clothing but you can definitely find some deals in there and walk out with some nice clothes for a decent price. Just don't expect to draw any attention or make a statement with what you're wearing.

I like shopping Gap.com; it is easier than going into the store. There are regular discounts offering 30% - 40% off the already low prices and most sizes are in stock except at the very end of the season. I was really happy that they added user reviews because when buying this stuff online, you can't see the material or how well it is made. The reviews really helped with that.

Returns are easy and refunds fast.

I really like this store! They have a large selection in all categories, at fairly affordable prices and good quality products. So far there is always everything you need - quite fast shipment, quality in line with expectations, good price, and cheap shipment (about 2-5 dollars). I will definitely order something again. I recommend shopping in this store.

When they started off as an online shoe shop, it was wonderful and straight forward. Now they seem to have lost the plot and are more interested in selling clothes. Confusing website to say the least.

I have been shopping in Gap since 2007 and each item I bought was great quality and looks good on me. I just have to say that lately the sizes are bigger than they used to be. Like, for example I bought a jacket size Small that I normally buy and it was way too big, had to sell to a person who wears Medium.