About the Business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
FWRD has a rating of 4.8 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 50th among Women's Clothing sites.
Instant Feedback
The product was as described, and shipping was really fast. I had a small issue, and customer service ironed it out quickly.
Great experience from start to finish. Exactly what I wanted.
Awesome first experience. Speedy shipping, packaged perfectly!
Extensive selection of fashion brands & designs with fast delivery and easy returns of items if unsuitable.
I placed an order on 2/3 expecting it to arrive either next day or in two like I was originally told in my confirmation email and it took a week to arrive. I'm heading on a trip that I wanted to take the blazer with me and made sure worked. Luckily I did receive it right before leaving but I was concerned since the tracking # only said the label had been created and not picked up. I reached out to customer support on 2/8 and they were super helpful and offered a discount or to re-ship my order. Overall I was happy with the customer support and the blazer is super cute!
Was a great shopping experience. Placed order and was received in 3 days via UPS. I would definitely buy from again
Product that was purchased was great and shopping experience was pleasant and recommend
Great selection and service! Really like the very fast shipping.
First time using Roadie and I was pleased. I usually pay for express shipping and sometimes I am let down. Not with this one, my order came same day and that is unbelievable! Great feature
Item was received promptly within two days. Description and fit was exactly as advertised. Highly satisfied with purchase!
Your customer service was excellent. The representative was kind, helpful and offered an immediate solution that put no burden or work on me.
Decent customer service- warning if using ApplePay, the fraud team wants pics of your cc and drivers license. I didn't want to provide the information so they allowed me to work around it by using PayPal. Item arrived packaged well, there was a little dirt on the bottom of the item, but it was easily removed so not a big deal.
Got my order in 2 days, loved the skirt and the sizing is very accurate.
For my first time shopping the site, it was a very pleasant experience, the merchandise was great and the pricing cannot be beat!
Absolutely flawless transition. Even though some issues with the first delivery, the earrings were replaced and delivered over night. Just in time. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members