business logo of FWRD

FWRD

fwrd.com
luxury, chic men, womenAge 26-45, 46-60
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About the Business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: service@fwrd.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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Reviews Summary

FWRD has a rating of 4.8 stars from 390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 51st among Women's Clothing sites.

service
71
value
2
shipping
3
returns
3
quality
3
This company responds to reviews on average within 0 days

Instant Feedback

1,445 reviews
Mississippi
1 review
0 helpful votes
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Na
November 8, 2024

Everything was fine until you started sending emails every other day for me to complete this survey.

Date of experience: October 29, 2024
New York
1 review
0 helpful votes
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Good experience
December 1, 2024

Smooth and efficient purchase process. Good communication and fast delivery.

Date of experience: November 21, 2024
Kansas
1 review
0 helpful votes
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The Row dress
August 14, 2024

Great piece at a great price so I will use you guys again for designer items

Date of experience: August 4, 2024
Oklahoma
1 review
0 helpful votes
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Great customer service and genuine products
December 14, 2023

FWRD is one of my new go-to sites for hard-to-find luxury brand items. They guarantee authenticity of the items they sell, ship them quickly, and provided an excellent experience that gained my trust in their company.

Date of experience: December 13, 2023
California
1 review
0 helpful votes
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Ships Fast
September 21, 2024

Great experience. Shipped quickly and received sooner than expected

Date of experience: September 10, 2024
Australia
1 review
0 helpful votes
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This gorgeous sweater was on sale, it shipped super quickly, it was packaged beautifully and I received a follow up email to ensure everything went smoothly.

Date of experience: May 17, 2024
Texas
1 review
0 helpful votes
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Problem solved
September 19, 2024

Great customer care experience to handle my concern quickly and effectively

Date of experience: September 9, 2024
Michigan
1 review
0 helpful votes
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I have purchased from many high end designer brand sites and never once has anyone asked for pictures of the front and back of my ID along with the front and back of my debit card. There was no suspicious activity and you guys say this is for new buyers, why was this prompt not include in the checkout process then? Also I had to call to even be notified of this said process and was told you'd send the verification method of choice once you "security management team" decided what would be sufficient. Waited over 2 hours for a follow up, along with paying for next day shipping. Which then, this process lead that to be irrelevant since next day shipping would not be possible due to your ill handle procedure! No regard for customer time and service! Literally a $#*!tier saks off fifth and yes "saks off" and honestly thats being generous. Literally the worst website and customer service team I've dealt with in regards to anything I've dealt with to be completely honest.

Date of experience: May 10, 2023
AE
1 review
0 helpful votes
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The row park bag
August 14, 2024

The bag came with a dent and the support team was very helpful in finding me a solution

Date of experience: August 4, 2024
Italy
1 review
0 helpful votes
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Love my items
September 15, 2024

Happy with the quality of the products and the fast shipping.

Date of experience: September 5, 2024
France
1 review
0 helpful votes
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It has been a good shopping experience
September 14, 2024

It has been a good shopping experience ans shopping has been quick

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Unbelievable experience.
July 19, 2024

Better than Nike, better than Amazon,…….Better than any other seller I used to order from. Faster free delivery ever. I recommend buying from

Date of experience: July 8, 2024
Canada
1 review
0 helpful votes
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Great clothing delivery on time
August 13, 2024

I am satisfied with the ease of making and receiving an order

Date of experience: August 3, 2024
Nevada
1 review
0 helpful votes
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Amazing
November 18, 2024

Looks great. But need to alter. Other than looks good. Thank you for the dress.

Date of experience: November 8, 2024
California
2 reviews
0 helpful votes
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Super cute dress I purchased from FWRD
November 5, 2024

This is the first time I shopping with DWRD. The product quality is consistently outstanding, fast shipping and the price is reasonable.

Date of experience: October 26, 2024
New York
1 review
0 helpful votes
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Packaging
April 5, 2024

The 4x4 candle was in a huge box. I unboxed to find another box inside surrounded by peanut packaging. I took the candle out and there was no wax inside! Emptying the peanuts out the larger box the wax candle was loose with the peanuts! I'm glad I found it and not thrown the box away. I noticed an ontario sticker on the box which leads me to believe it went through customs and they took everything out, examined it and prepackaged the item. It's the only explanation I have

Date of experience: March 26, 2024
Philippines
1 review
0 helpful votes
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Best online store ever!
August 28, 2024

It was always a smooth transaction ahopping with FWRD! Happy that they are offering some of my favorite brand😃

Date of experience: August 18, 2024
Australia
1 review
0 helpful votes
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Quick delivery
November 21, 2024

Great experience. Transaction easy. Variety of products was good.

Date of experience: November 10, 2024
Missouri
1 review
0 helpful votes
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Excellence! Pieces of fashion that are exquisite
November 20, 2024

Excellent selection of fashion. I found so many looks that fit my taste

Date of experience: November 10, 2024
New Jersey
1 review
0 helpful votes
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Good experience
November 15, 2024

Was looking for these shoes forever! Found them here. Received them fast and we'll packaged.

Date of experience: November 5, 2024