They would not respond to my email requesting a return. I threatened to contact PayPal if I did not hear from them. Finally I get an email with their address. I responded with send a prepaid label. Haven't gotten it so I filed a claim with PayPal for a full refund telling them this is a fraudulent company.
Having received my payment, none of my emails or even messages on their Facebook page were answered. To date, I have still not received the tankini set I ordered.
I frequently shop online and have been doing so for years but this is the first time that I have not received the item I ordered or any reply to my enquiries from a company.
In my opinion, this company doesn't even deserve one star!
Beware. I purchased a swimsuit almost a month ago and still I have not received the swimsuit. I have send the company email and no response. Don't purchase anything you will be wasting your money.
BUYER BEWARE DO NO PURCHASE FROM FULLFIT!
I purchased several items on the 7th September 2022. The website states that you are entitled to a full refund. It is now December 2023 and I still have no refund. They will waste your time with emails saying, they have lost the order number please resend, they are having computer problems,can you supply the tracking numbers, will check that we have received the return etc. I have also been blocked from facebook when asking questions about my returns and refund. I have sent over 50 emails regarding my refund. Do not waste your time or money buying from FULLFIT purchase elsewhere.
Buyer beware do not buy from this company, costumer service is almost non existent if you need to return or ask for a refund you will not get it. Website states refund but they keep stalling with stupid request ie what is the order number.You will be blocked from FB if you ask a question or make a negative comment about refund on their FB site. It's the worse company that I have dealt with. Do not buy!
I received my swimsuit quickly. I was satisfied with it but I wanted to exchange it for a smaller size. I received 2 emails from them asking for details I had already sent them. I wrote another couple of emails in response, 1 including all my details for a second time but have heard nothing since. I couldn't understand why they would need information from me if I supplied the inv number as they would get it from there.
DO NOT DO BUSINESS WITH THIS COMPANY. IT TURNS OUT THEY ARE NOT AN AUSTRALIAN COMPANY.
I purchased a swimsuit from this company and requested return label to return the item with free postage as promised by the company as per their listed returns policy. It's impossible to lodge a return ticket online as promised by the company on their website. I've now been emailing the company for 2 months trying to get them to provide the return label required to return the item for free. Inutially they take forever to respond and now that they have responded (after 30 days ofcourse) after fobbing me off initially by asking for my address for ID and then asking which item i want to return ( i only purchased one item). They've advised it's too expensive to post back to them and offered a 20% discount to purchase another item. I don't want anything else, the quality is poor. I just want to return the item and receive my refund. In the last email they basically said go ahead and send it and provided an address in China with no return label. This means I would have to pay to return the item. There's no way I'm paying it to send it to some random address which I have no way of confirming is actually legitimate. I assume if i did post it, their next trick would be to claim it was never received as it got lost in the post and therefore they won't provide the refund.
Have been contacting fitfullall to get an exchange, had one response then nothing, not abiding by their own returns policy & nowhere on website to submit return/ exchange despite them having instructions in their policy. NOT HAPPY
Read the other reviews, basically useless
Missing items from my order and absolutely no response to any emails or any other way to contact them.
Will be going through my bank for a refund
This company is dishonest they will not let you return and offer you 30% of the value which you never receive. Don't know how they are allowed to trade in the UK.
Be wary of this company and read all the reviews. After waiting for several weeks for the items half of the order was missing.
If you try to return items, they wont give you your money back. They will negotiate endlessly to have you accept different items from them, but they wont refund your credit card. Very shady.
Do not purchase from Fullfitall. They deliberately failed to answer my return request until the return
Period had expired and then advised it was too late. Shonky as hell!
They would not let me return items.
They said the postage costs more than the items (no surprise there)
They were very dishonest and sneaky.
DO NOT BUY FROM THEM.
Company does not respond to emails regarding exchange. Would not recommend purchasing g from thus company.
Warning - this company trade from China. Returning an item that does not fit would cost more than what I spent to purchase it. Disappointing!
Cannot get in contact with this company. They do not answer emails. DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES
Fullfitall has a rating of 1.3 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fullfitall most frequently mention order number and returns policy. Fullfitall ranks 7th among Plus Size Swimwear sites.