FreshwaterSystems

Ordered extra filter screen with original $100.00 order, screen was defective, ordered another. Sent wrong one, talked to three different reps on different days, was finely sent a return lapel and FedExed as instructed Was told another screen would be sent and a refund for the other. I now have $50.00 tied up in screens and empty promises

I followed the instructions on the third party filter for our ge fridge but after several attempts could not get it to work without leaking all over the fridge. Ended up purchasing a mwf filter from ge and it worked fine.

There is no contact information or any information identifying that the products came from Freshwater systems in the return information in the box... I need connectors for 1/4 tubing and would have liked to contact them back but didn't have the info in the box...

Ted
*******053

The website along with customer service provided an excellent experience. Yes this purchase was superior to a purchase through Amazon. I found you as a link on the Amazon website, and I will be back for another filter in 6-7 monthd.

It took two weeks just to find out my item was not in stock & wouldn't be anytime soon. Other than Ryan, no one seemed helpful. I let them know when I ordered the item that our water was not drinkable & had to be boiled due to the coliform bacteria. I am so very disappointed in your company. I asked for a manager to call me last Friday. Still nothing. You suck!

Called asked a few questions about the filters I needed, then ordered them. They arrived I installed them no problems.
I was a little concerned not buying culligan parts but they fitted perfectly. Hope they do the trick.
Kevin

I ordered a TAC descaler. They sent me the wrong couplers (3/4 instead of 1") with no packing slip or instructions. The template was in a plastic bag tied with a knot. I complained and asked for my money back and they refused. I also asked for them to send me the instructions. I never heard back from them.

I needed a 90 decree 5/16 elbow to prevent to much strain on a quick connect
Joint on the water valve., I got exactly what I ordered and made a successful repair.
Would recommend freshwater systems to my friends

I dealt primarily with Tanesha in Tech. Support. She has an extensive knowledge of RO systems and trouble shooting problems with such. I could not be more satisfied with the service level provided.

I am having problems with order # MO******* which has not delivered as of yet even though the tracking indicates that it arrived on Sat. I have contacted my local post office for resolution.

This is the first time that I ordered something from Freshwater Systems. The order arrived as expected and the filters were exactly as described in the product information. The filters were a little difficult to install on my system but that was a system design flaw, not a problem with Freshwater Systems. I will continue to order filters from Freshwater Systems.

It was a little difficult in the beginning order placed and then I guess it was a back order. Finally received all is good till I see hopefully that it works

Thank you for your assistance, time and patience

Got my order as promised but because of a back order I had to wait several months to get the product. I did get the product as soon as they received it and I am very happy with the it. I think this is a good company... they didn't write off my order and persevered in getting the item to me.

Took over week to process my order, then to find out, the item I ordered was not in stock. I was not ever notified until I called three different times. I got a comparable replacement for the same money, then delivery was ok. Installation was easy, direct replacement for existing unit.

I purchased a RO-132 storage tank but didn't open the box because I discovered that my problem was a defective new filter. I wanted to return the unopened box for a refund but was told that there would be a 15% restocking fee plus I would pay for the return shipping. It would have cost me about $24 and I would have nothing to show for it. Bad policy in today's age when most merchants would refund the payment price.

I ordered nine filter cartridges for my whole house water filtration device. They came within two days of ordering; I was very surprised at how quickly they arrived. A very good filter at a reasonable price.

I was able to purchase this product at a very discounted rate on Amazon for my parents (as I did with my own refrigerator water filter) and it works well. The water tastes substantially better after the new filter was placed and we're all happy with this purchase and with the money savings.!