Ordering was made effortless by the company's phone representatives and my exact order arrived many days ahead of its' scheduled arrival date. It would be a great world if all my internet transactions went so well.
I needed 2 filters for my salt water /fresh water maker. Looked on line. Found a bunch of places but this company kind of stood out. I'm so glad I ordered from them. Exact replacement filter and the delivery was super fast. 5 stars all the way.
Thanks. I'll be back!
Sent decorative cap and port fitting but no air gap! Called and described problem, told them just send me the white plastic piece in the picture matching the part number. Nothing, silence, took my money. Wish amazon sold it.
Ordered filters early May 2015---told numerous times, It will be in and shipped soon. This went on till late July. At one point I ask if the new how many times I had received, coming soon notice. I was sent copies of only those in July. Obviously dealing like this with a small customer brings you pleasure. Hopefully you receive what you hand out.
I ordered a Waterstone faucet from Freshwater Systems, which stated on their Web site, would ship in 3-4 weeks. EIGHT weeks later, after numerous emails (some never responded to), calls and live chats, lies and stringing along, I was told it would be another 3-4 weeks for the faucet to arrive. At this point an entire kitchen renovation was 99% complete and at a halt because of this faucet. I cancelled the order by phone but received no confirmation nor refund ($867), despite numerous requests by emails(unanswered) and phone. I was also told I could not return the filtered water faucet I had purchased to match this faucet ($300+). This is one of the most unprofessional companies I have ever dealt with.
Order was placed and received with zero issues. Items (filters) worked fine. Well packed, etc. However, a couple of hours after placing the order, I recalled that I had forgotten something and wanted to added to my current order, so, reached out the seller through their support web page, providing the details. Unfortunately, they did not provided a response, even as of today. So, in the event I buy again from this merchant, I will have to double-check my items to be sure I am not forgetting anything. Bad customer support experience.
They waited a week to even process the order. This was after LOTS of auto-generated worthless emails. I suspect an initial non-stock situation causing the delay. This was aggravating. I will now return to my previous supplier. The only good thing to come of this is the very review you are reading now.
Very bad service and worse customer service.
My contract finish and they supposed to refund my deposit every month is required to ordered 5btl most of the month I keep buying 10bottle more than what they required. Been 4 years with this company. When come to refund deposits then all the reasons they said. Just not to give ur deposit, ( outstanding payment for year 2017 which I had pay all coz if u have Credit to clear they stop sending me to my previous ordered and send letter for outstanding amount)
My experience with Fresh Water and particular with its Technical Sales Manager John Woodard were excellent, services hard to come by these days. John patiently wrote me at least 5 emails, in his attempt to help me solve problems with my Reverse Osmosis system. He pro-actively stopped my order when he thought that I had ordered the wrong spare part, and made sure I got the right part. Excellent services and I can certainly recommend their business, without hesitation.
Great savings even with a 40% currency head wind.
Delivery to UPS store was good & fast with tracking.
Only down side was I was promised free shipping within the US but got charged $8 I think.
Product came without installation instruction, though listed on the packing list.
- however got these from your on-line site.
Good experience will use Freshwater Systems again.
Mike Wilson
Products were received very quickly. When found to be damaged through the fault of FedEx not Freshwater Systems, they none-the-less replaced them with new ones. And they had by far the best price as well!
Ordered bag of filtration media. Everything was fine - packaging, shipping, product, etc. Took off one star because did not supply safety data sheet with the shipment - I had to call for it. They did respond quickly with the information.
I wanted a three way valve to divert flow from one direction to another. Tech people set me up with a angle stop valve (not the same). If it had worked, needed to adapt fittings to 1/2" OD tubing press fittings. Parts recommended by Tech did not accomplish this goal. Whole purchase returned for refund. Will be penalized for return shipping and restock. Given bad tech advice, and fact I have now learned you don't sell the desired 3-way diversion valve, this penalty does not seem just. Oh well, the total cost of the items was much (~$30).
Not very good. Big banner for free shipping if you spend so many $ My order was well above this and quoted customer. However after I placed order and you read the fine print their major lines of what they sell are excluded. Lost money on this quote to customer.
Needed water filter for an older Culligan unit that belongs to my in-laws. Ordered, and it arrived in plenty of time, I had questions as it looked different than the original, so I called and was pleasantly surprised at someone picking up right away. I mentioned my issue and after some checking, was assured that these replacements would work fine. And they did. I'll order from FreshwaterSystems again.
No issues with installation into the Seagull IV water system. I'm observing the advertised water pressure drop. Water taste is good, as expected. In use only one month. Expensive at $65, but still $50 less than Seagull's OEM filter.
Very happy with my replacement Hot & Quick under sink water heater. We really missed it after the previous one started to leak after close to ten years of daily multiple uses for coffee and tea. Had trouble with a competitive product lasting even a year.
Customer care did not process my request for a return and when I finally received it (after 2 extra calls), the whole process took almost two weeks before I could even get the needed information. They were consistently unfriendly.
1) user friendly website
2) competitive pricing
3) timely delivery
4) product performed as specified
The pump is very quiet when running and when it is turned off.
I'm very satisfied. This company now occupies a space on my Evernote.
Very Satisfied - Learned from manufacturer that Waste King instant hot heater was exact same as units with other names selling for twice the price. Heater arrived on time was easy to swap with old one and has been working well.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Johan! We are so happy that you took the time to share your experience. We consider John a huge asset to our team and we are glad you agree.