We order our product in on Net 30 Po's. From what I gathered on your website, we would be able to do that, but the person that took my order said it couldn't even be considered. We will try to figure something else out. Thank you...
Freshwater Systems had the best price for my water filters and I received them very timely and in great condition. I appreciate them carrying the more expensive filter as it filters out more contaminants. A lot of people are just going with the cheaper filters but you get what you pay for so I'm happy to always find the GE filters at Freshwater Systems for a reasonable price.
We lived in Vacaville and were grateful for finding FreshwaterSystems. We drink more water now and my blind husband can fill his water bottles by himself.
We live in Sacramento now and the filter has slowed the pressure but I am sure it will be restored when filter is changed out. Still good tasting water.
I ordered a flow restrictor for a water line that feeds a wall mounted faucet used for filling water pitchers. Freshwater Systems had a good selection and responded to my order very quickly. The expected delivery date was just a few days after I placed the order and the item arrived right on schedule. I was kept informed of all crucial steps in the process.
Ordered some pex tubing and fittings, and ordered with the purpose of having it by a specific day. FedEx screws things up first, and gets it delayed a day, but still within my needed timeframe. Package arrives, but the tubing is not there. Freshwater would not overnight it to me at their expense (I would have to pay), to fix their mistake. So now, my project is delayed significantly due to the next time I will be able to work on it. In my business, we would not have hesitated to overnight it, to fix our mistake..
I had been looking for a showerhead that would look stylish and provide a strong water flow for our guests to enjoy. When I found FreshwaterSystems, they had many choices to fit my needs. The showerhead has performed exactly as was stated on the website. I am very happy with the purchase.
When I ordered everything that I needed it came all but one item. I called and they shipped it out right away. A week later its finally here. Im more disappointed in the peeps who put the order together and didnt add my item that was on the list...
I placed an order easily on the web site for an "Instant Hot" unit. The price was reasonable and the delivery was free. I was informed I would receive the item within 5 to 7 days but it actually came in two days (it was either Fed Ex or UPS - can't remember). The whole experience couldn't have been any easier.
Horrible Company - Worst Customer Service experience in years. Ordering over the weekend when no live people were available the website had limitations on entering a hybrid address - both physical address and PO Box combined. The result was a return shipment that Traci the supervisor told me was all my fault. Unwilling to spend the $5 to ship it back to me and losing over a $200 sale. Told my wife on a follow up call that "... we are not Amazon, go buy it from them..." GOOD ADVICE
I've been buying from Freshwater Systems for more than a year. I have bought RO water systems and filter replacements for me and family members. The products are of good quality and the prices are better than other places. Excellent service. Very happy buying from them
Ordered a water filter for my RV and received the wrong filter. After contacting Fresh water I was told to send a photo of the incorrect filter and I would be sent a return label via email. I did as instructed on the day I received the incorrect part and four days yes 4 days later I received the return email. I spoke with several people trying to speed up the process and was told the returns department was out, on the phone or sick. If Freshwater had been efficient I could have received the correct filter before leaving on a 3 week trip. POOR service
I was in search of a filter to install post water heater. I did most of my research online but had to give them a quick call to determine the screen size I should use. They were professional, courteous and prompt. I would use them again.
I noticed when the fridge filter I ordered arrived that they looked small, so I never opened and initiated a return. Kat was very helpful in starting a return and offering to help me get the right filters. Thanks to her knowledge we both learned I recieved the wrong filters and it was quickly fixed. I recieved a return shipping label ASAP and the correct filters should be on there way. Very satisfied even with issues. Great Customer Service!
I was in need of o rings for my Culligan reverse osmosis drinking system. I was able to find them on your site. It was pretty easy to identify that I was ordering the correct item. Your order process was simple, communication with me regarding the order was good, and I received in a reasonable amount of time. I was a satisfied customer.
Actually I haven't used it, I had a plumber tell me it my low flush toilets that don't work very well and aren't efficient because you have to flush 2-3 times, which doesn't save money. I replaced my bathroom sink drain and all is running well. I have not tried the product on my shower drain, which I will this weekend. Thanks.
After not receiving my order, or being able to track it for three weeks, I had to call to find out what happened. I was told it was a screwup in shipping and that the order would be placed again. They have no way of checking that an order is jammed up on their end! I lost three weeks on my project.
The Ordering was done for us by your people based on our previous order and the order was received very promptly. The service is outstanding and I guess you can't get much better than perfection. Thank you all who serviced our order we thank you from the bottom of our hearts Jim and Joanne Borges
The base opening of this filter is slightly too narrow to fit the bottom center support ring of a standard filter housing. Every other filter I've purchased over the last 7 years fits just fine... but not the the two purchased at FreshwaterSystems. Almost fits, but almost doesn't get it. Was a waste of money.
I thought I might need to replace our system due to a leak. FreshwaterSystems connected me with the person needed to fix this issue, at another company, without buying a whole new system. They also offered to take back the filters that were already in transit if I decided to go with a new system.
The bulb was wrapped in bubble wrap and the FedX driver stepped on the package 3 times, needless to say the bulb was broken. Now the person I am dealing with at Freshwater systems isn't in the office and they're telling me it could take 3 weeks to get a new one. I'll never use them again.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members