FreshwaterSystems

After 3 months I found out they did'nt send me my bio-strips with my order, I sent an e-mail and without any questions they replace the strips and had them mail to address in just a couple of days. I have worked with this company for sereral years now and will continue to do so for a long time, thier equipment works just right and with great prices I might add. I would deal with this company for all my products.

I responded to an add for a free evaluation. The rep was great and did not push me to buy. About five months later i called tep back and said i needed the new filter system. Installation man was wonderful, very knowledgeable, curtious and i was 100! Satisfied. Bad taste in water gone. Thank you and may God bless you.

I've been using my Amway filtration under counter for about 18yrs. The current filters are no longer available and discontinued. I was very pleased that your filters, although a little smaller, were a perfect solution for my needs. Thank you. I definitely will recommend your products to my friends and family.

The installation pictures could have been more exp[licit. My very experienced plumber had a hard time understanding the directions. But the pump is more than I expected, pressure way up from 30 # and very quiet.

The site was easy to navigate, and products were shipped promptly. There was a delay with one product, and I was contacted right away to keep me informed of its whereabouts. I would definitely buy from this site again.

Friendly service. Took a while to get my parts, but that is likely a delay due to having to go through Canada Customs. My order arrived complete and was exactly what I was expecting. I would buy here again.

I have not installed the product yet so this is not a performance review. I ordered a Puro RO system and an additional set of cartridge refills. All I got was the refills. My order showed has having been completed. When I called, the error was acknowledged. And the RO system itself was sent out and I received it a week later. Given the difference in size, price, weight etc, it seems "sloppy" handling.

Placed an order in January, 1 month went by and nothing. Sent an email for an update and was told it was backordered. With a 30 day estimated ship. That passed and still nothing. Then magically 3 months later it appeared on my step. This company needs to communicate better with customers and products.

I needed help in ordering new filters for my RO system & Zak was the best! He knew the products well, answered my questions & 2 days later the order was on my front porch; all the way from SC to MI. I'm recommending this company, for sure!

The transaction went smoothly and the delivery was on time and packed great! There was not a chance of anything getting broken and I am very pleased with my items. Kudos to Freshwater Systems and their attention to detail!

Package arrived in good order, all parts and manuals present and accounted for.
I have placed the system in the kitchen, but have not used it yet. Will be glad to do this again when I have some experience with the unit.

We have a Shaklee's Best Water Countertop Unit and the spigot on it wore out. I was so surprised after looking all over... to find one easily on the Freshwater Systems web site. It was sent out promptly. Very happy.

I received the wrong o ring with the filter after having the order on back order for 3 weeks. After very polite 2 emails to your dept. I didn't receive a response or a remedy. I will never purchase from your company again and will rate negatively anywhere I can.

They always deliver parts which are ordered on time, and the parts are of the quality which is specified. However the recommendations given on designing new systems are not always timely and sometimes parts with too low of a pressure rating were suggested (resulting in failures down the road), as well as having problems referencing past orders when they changed over all of their old part numbers.

I called for the product, payed instantly. When it didnt arrive, I checked the tracking, it was sent to wrong address. That was 2 weeks. I called, there was no hurry up or Im sorry. In fact, they sent me a "no charge" for sending it... again. Oh ya, It arrived 2 weeks later. So you held my money, while I waited through inefficiency. An Im sorry would have been nice..