FreshwaterSystems

Price better than our local store. Was nice that i could go right to the source. This is where our local distributer gets and resells to us.
Thank you for selling direct, not every company will do that.
Very pleased with service, easy to use website.

Had no invoice or directions in box The last time I bought a filter I didn, t have to put it together. It would be nice if you shipped to a P O box. UPS will deliver to our post office because we don, t get mail at our physical address.

Sent me the wrong pump, but could not turn around and ship me the replacement quickly enough, so refunded me expedited shipping fees.
I had ordered this with 1 day ship, but because of the intervening week-end I ended up getting the pump I wanted 5 days late.
VERY pleasant interaction with customer service. 5 stars for that.

Helped navigate your web site by a very nice woman. She was very helpful with ans. To my questions. She truly was a delight and an asset to your business. Three thumbs up! (yes I know we only have 2.) Cheers

The filters fit and work well. Just needed to run the water for 5 minutes after installation to get all the carbon particles out of the water. I didn't know this but called Freshwatersystems.com and they were very helpful in explaining.

Saw what I needed on the website. Placed my order with no technical issue. The product was delivered quickly via US Mail. It was package neatly and arrived in new condition. Product was of good quality and was exactly as described.

Easy on line purchasing. And easy one minute installation, less time than it took unpacking the filter. I only need to flip off the water flow control, unfasten the old, then fasten on the new cartridge. I love it, and gave been using this filter system for over 15 years.

Overall great product, fine service, great price. With the Multi-Pure filters came instructions as to how long to run the water once it is installed. When I asked I was told a gallon amount rather than an amount of time. I recall there was also a way of doing it so it doesn't drip/run on after it is turned off.

I had to make 3 inquires before I was able to get a return order number. Ordering the wrong filters was my mistake. But, thought the first contact would have been enough. I am sure this must have just been an administration glitch somehow.

I ordered (3) of these covers and had one with a closure zipper issue. After opening a chat session the item was quickly identified as a defect and promptly sent a replacement. These covers work well and were happy to see great customer service

On a rare occasion, my order was lost/delayed via the USPS. Customer service was willing to bend over backwards for me in order to fulfill the order. As it turned out - it was not necessary but it's nice to know they care! I will use them again.

This site has the same products as others but offers their products at a cheaper rate. From the research to what filter I needed, to finding the product on their site, to buying, and shipping my item. It was smooth and fast! Thanks for your hard work!

1 gallon glass jars were shipped very promptly. Received in good condition. Jars were even better quality than expected - exactly the same as the one included with my Mini-Classic CT Distiller.

Couldn't be happier.

Checked several web sites some had simikar products, but Freshwater Systems was the identical Model and style presently in my RO system. Best Price and made in USA. Free shipping made it the choice for me.
Excellent service, accurate and timely shipment. Highly Recommend!

The person who helped me went out of her way to make sure I ordered the right refill for our Doulton above counter filter. She had me check a few details and was very patient until she was sure which refill I needed to order.

Thank you.

Customer service team member ate at my restaurant and noticed i had an ice filtration system that i knew nothing about. Because she was a good friend of mine, we ordered the filters, got them the next day and helped me replace them. I wouldnt have known if it wasnt pointed out to me. She looked out for my customers and business.