FreeTaxUSA

They make up excuses why they cant give back the info, thats not listed in your account, that you gave in the first place. Hypocritical justifications to not do work. Do not use this service... they respond with everything I tried and had explained already, deflection!

I've been using this software for the past 2 years without an issue. Federal filing is free and state filing is $14.99 that's a great deal and pretty cheap. I paid with my debit card and I usually receive my refund through direct deposit within 2- 2 1/2 weeks. I'm reading these reviews from everyone else and I'm unsure why everyone is complaining about a fee that's so darn cheap! I've used other services like HR Block and Jackson Hewitt and they always take at least $200+ out of my refund as payment. Free Tax USA is a walk in the park. You guys need to relax. It's a $14.99 fee not a million dollars

I tried filing 2020 taxes with these guys and paid 17.98 just for them to inform me that I can't efile a year later and this must be done through mail. I haven't been refunded my money. They made me put my credit card information in before informing me. Basically stole $17.

On a positive note, FreetaxUSA is pretty easy to use, only if you don't have but a few documents. There is basically no support. You have to email your question, wait for a response and hope you asked the right questions. The generic response is not helpful. The find extra deductions is lame. First and last time I will use. Paid for the deluxe should have just done the free, with the same outcome. I've used TurboTax. For years, this year they have made filing more difficult so I thought I would try something else. Lesson learned.

The live chat explains how to tap menu for income to find easy attach info. It works once. But if you need to take a break. And go back to that method the tap menu income no longer contains attach 1099 MRC on it. This is no matter how many times you try this. Very annoying. And your e return will not go in without these attachments even tho your credit card has already been billed as if! More than annoying. Maybe no longer free Turbo has sent them a virus so you go to thinking Maybe you get what you pay for?

The return was free and all, but then when I needed help they were not helpful at all. All I got was "did you call the irs?" "Sorry we don't know" it's been 90 days and I'm about to be evicted in a couple weeks, with no answers. The IRS said they don't have the return but FreeTaxUSA they can't do anything even tho they are the only ones who say the IRS has the return. I haven't had problems in the past but they didn't have some helpful amazing customer service like they advertise.

I've used FreeTaxUSA several times to do my taxes, and have always been quite satisfied with the results. The interface is pretty straightforward and easy to navigate. And even if you decide not to pay the $15 to file your state taxes, the program still tells you the amount you owe the state or vice versa.

Overall, I find the experience simple and effective, and would recommend this site to others.

Used it for the first time to file my sole member llc. Seemed pretty simple and straight forward. I e-filed my federal and state taxes, however, I incorrectly entered my date of birth. It immediately got rejected for e-file. I got an email from FreeTaxUSA to try again. I fixed the issue and it went smoothly. I liked it. The only reason I wouldn't give it 5 stars is that, it was a bit confusing when filing for my llc. I like this business though and will definitely be using FreeTaxUSA in the future.

I am retired rrr. Never received any payment from social security. However part of rrr is listed as social security equivalent. The rest as pension. They threw the whole thing in as social security and can't get hold of anyone at the Free tax USA or IRS to correct

We are a typical retired couple. Our taxes include social security, W2 income, stock sales, mutual funds, home interest payments, etc... nothing overly complicated. I used TaxAct/TurboTax for over 20 years and was not dissatisfied, but they kept increasing their charges, so I looked for another provider. Let's just say that I am glad I did! I uploaded my prior year taxes (pdf file) and everything came across without error! I found the web interface to be easier to use than TaxAct and I was not charged extra for having investments. Assuming everything comes back with IRS approval, I will be back again next year. Great product!

Just got a bill for $700 more than I paid, IRS says due to error in filing. Always used turbo tax before with no issues never owed more than return said. Already paid $400, not sure where the error is, entered all info correctly.

Used yea last year without any issues. I completed everything including authorizing payment from my bank account for preparation of state tax. I was unable to complete final step, no PIN number. The site says just log out and complete later. What a sucker I am, my' user name. Password or security answers' are being rejected. My taxes are sitting in LIMBO and my bank account is a little smaller. They send e-mail notices that I need to complete it, but they will not respond to my appeal for help. I will not use them again next year...

We have used freetaxusa.com for 8 years now. It conveniently remembers all of our information from year to year so everything is ready to go. This year, I actually used my cell phone to complete our taxes, and I was finished in less than 15 minutes! I can hardly believe that places like H & R block are still in business. I finished my taxes faster than the time it would take me to even drive to my nearest H&R. The IRS sent emails, from both federal and state, saying that my return was accepted within 4 hours of processing them. Each year, our refunds arrive within 7 days and I expect no less this year. I love this user friendly site... it makes filing taxes a piece of cake!

I've used FreeTaxUSA for several years and have not had any problems. I used to file my state taxes separately to avoid paying for it but my state made their tax forms even more complicated. So, I gave up on that and pay the $10. My time is worth more than that.

In general, I've found it extremely easy to use! I also like that I can look at previous returns.

My only problems, which may actually be more of an inconsistent "division of taxation" problem, has to do with the W2 information not exactly matching the fill-in boxes.

I have been using this site for 9 years now and so have my friends. Everything was fine until a couple of years ago. After putting in all our info when we get to the end it tells us that our returns have to be mailed in but doesn't give us a reason why. Problem number 2 we cant file our state returns because our credit/debit cards are being declined when we actually have money on them. I contacted support one time and they basically told me there was nothing they could do and to go file my state at our local tax place. So last year after I was told by their site that I had to mail my return in for unknown reasons I filed my return with Turbo Tax and it went straight through with no problems! I will never use this site again and I have advised all my friends and family as well! Scam!

For a year of pandemic and relief packages Free Tax USA makes it hard. You have to pay 14.99 before you can even file an amended return when tax services such as H&R and turbo tax (which are way more advanced in software) are free! Who the hell wants unlimited amended tax returns? We just want to file so we can get our damn money! I definitely will be going elsewhere to file my taxes next year!

Says free free til the end then because i was filing 2018 taxes which system allowed til the end then wants credit card which im not putting on here and then charges for state filing 14,99 like really? If i could print them i would have used diff site. I was looking to efile then when u view your return it has do not process until u give cc info or paypal info not happening. So now here i am not knowing what to do i hope no foreigners start calling me either i dont need the crap thanks for nothing

I have been using freetaxusa.com for about 12 yrs now. I had never had an issue filing my fed or state tax. The fed is 100% no matter if you got schedule C or dependents. I use a 10% off for state. Which I only pay $11.65 every year. My whole family uses freetaxusa.com. It's quick and easy. One of the best parts is that you don't have to pay $25 to pull previous years returns. Its free. Instructions are so easy, they guide you thru the whole process. I hope freetaxusa don't change.