Freepik

I see these reviews with the negative comments - I've had zero issues and have been using Freepik for about 2 yrs now. A great variety of imagery and as long as you have adobe illustrator you'll be in good shape. Big fan of Freepik. It's a great source of inspiration and ideas. A great resource for designers!

I love that I can quickly find a graphic element I don't want to pay for--sometimes you just need a little something and Freepik makes it easy! Thanks for making this a free service available to designers who have to watch their spending!

I cancelled my auto renew as i opened a new account to take advantage of the black friday deal. Then got billed for both accounts! No confirmation sent that the auto renew was cancelled and i have checked on my new account and nothing has come from that either. Fuming! Over £90 out of pocket. How do you prove this with no confirmation? :(

This service say "Unlimited downloads" But limited 100 download per day! What the hell? And here "to avoid an irresponsible use of our images" I paid for it, so it's up to me to decide if it's responsible or not. I suggest you fix the package to 100 downloads per day to avoid confusion!

Do not pay a dime to FreePik, I was scammed within 2 days of buying a premium account! I needed photos for a presentation and after 5 downloads I was restricted from downloading anymore! I contacted a rep, got a rude representative named Marian Tonella who kept giving useless non technical device to fix the technical problem, she even told me to wait a few days! They refused to answer anymore messages or give me my money back. This is a fraudulent site do not use it

Better check their Terms of Use closely before agreeing to them. I got charged $120 for a service never used, and when I contacted them about the unauthorized charges they told me I had in fact authorized them simply by agreeing to their Terms of Use when I opened the account. I contacted them multiple times telling them that my account showed it was on a free plan and I complained that I was still being charged. They confirmed that the account was indeed on a free plan—yet they continued to allow the charges. I had to flag the charges with my bank in order to even get the charges to stop. I requested a refund from Freepik for the unauthorized charges and was denied because I had "agreed to the terms". So all that money was wasted for nothing and they walk away without consequence. There is absolutely no way that I'm the only customer screwed over like this. The chargebacks for this company must be through the roof with shady terms like that. So watch yourself when you create an account with them. If you don't have money to waste, be sure you don't input your payment info into their system at any point in time or they'll just charge the heck out of you—without remorse or consequence.

I have been a premium member over three years now. Their support was never very good. They don't even bother to add a name to their emails, only "team". Recently, they cancelled my subscribtion, claiming they have tried to credit my payment multiple times without success. Any sane company would wait a few days before re-crediting. They do it in succession, which only leaves me to think this is a way to force long-lasting members into their new and more expensive subscription model, as a re-activation of membership will cost you 24 USD a year more. That is not the end of the world, but their downloads are limited to 100 items (even for premium members), which can really screw up your project when you're under pressure and are on a deadline. Their support was never very good: It's unfriendly, unpersonal and arrogant at times (as many have reported). They are not at all flexible and difficult to deal with. A reason why I am switching to Vecteezy now, as they have very good reviews. I hope they are better.

I was looking for images for a website. The images were expensive from the other sites. This site is perfect for downloading images and adjusting them using Adobe illustrator. It is a little steep if you aren't using it for commercial purposes. It limits you to 100 images per day. It is great for image resolution on the free images as well. The only reason it isn't rated 5 stars is that you get charged whether you download or not. I see their images everywhere. Some great illustrators.

I used this service for less than a month. I cancelled my subscription (with confirmation) after only a couple of weeks. I was charged a second time. I went in and cancelled again (which should not have been possible (with another confirmation) and e-mailed the company about their fraudulent charges. I was charged a THIRD time. Now, I've been charged a FOURTH time! Make it STOP! I tried to cancel AGAIN and it didn't allow me, which is further proof it's charging me without a subscription. I have messaged their customer support again. There are plenty of other sites offering the same graphics and services that are professional and have a REAL customer service team. BUYER BEWARE!

Freepik has a great selection of vectors, photos, and PSD files. That's why I've been a premium member for years.

Just before Thanksgiving I started getting 3-5 image captchas on EVERY SINGLE DOWNLOAD. I grab dozens of images per day sometimes so this has become excessive and frustrating.

Customer service told me it was a bug and should be fixed so I renewed my account with the Black Friday sale. Turns out the problem is not fixed. I downloaded 20 images yesterday and played "find the traffic light"at least 75 times

This is ridiculous! You DO NOT need to verify I'm human that many times in the space of an hour. Fix your website please.

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I have had zero issues and have been using Freepik for about 1 and half years now. A great variety of imagery and as long as you have adobe illustrator you'll be in good shape. Big fan of Freepik. It's a great source of inspiration and ideas. A great resource for designers!

This page will charge you randomly, and the customer service has no response, just the standard message. No one helps, and you can't cancel your subscription. Horrific in every way. AVOID

Ther images and resource are so good. Site is fine. But the customer service is very very bad. Even there premium payment has been decline. Customer member didnt know how to talk to the people. :(

Before you purchase the membership, please check closely of their terms of usage. For instance, the images cannot be used as main element of your design. If you use multiple image from their site in your design, it is also counted as main element. I purchased the premium membership even after the negative reviews here. I noticed their more detailed terms of use later of the day and I contacted their customer service. They were kind to issue a refund without much trouble for me. I would say that they have a ton of functional and nice designs, but you do need to navigate through their terms of use to make good use the resources while following the rules. It is a great website for the wonderful images and they are kind to provide them for free if you make attributions.
Tingting

Its a amazing resource website for vectors and PSD. It have high quality of vectors and psd for free. Mostly i got my required from this freepik. For freelancers, hobbyist and student this website is a amazing choice Thank You Freepik for your amazing source and help

I have been a member for a year when it was time to auto-renew, I thought I had turned auto-renew off, but apparently, I did not. I saw I was charged. I contacted customer support and requested a refund and they did so without hesitation. The only reason I canceled was that I did not use it enough.

Great product and customer service.