Freelancer

I had a great chat with Russell V., really appreciate the clear and friendly communication. Russell was incredibly patient and took the time to address all my questions in detail, making sure I fully understood everything. Their professionalism and positive attitude made the entire interaction enjoyable and stress-free. I felt genuinely heard and supported throughout the conversation. Russell's expertise and willingness to go the extra mile truly stood out, and I would highly recommend them to anyone seeking assistance. Thank you, Russell, for such a pleasant and productive experience!

I recently encountered an issue with my Freelancer account, and I was fortunate to have Janessa G assist me. From the very beginning, she was incredibly professional, patient, and proactive in resolving my concerns. She took the time to understand my situation thoroughly and provided clear, step-by-step guidance, ensuring everything was handled smoothly. Her dedication and willingness to go the extra mile truly stood out. Thanks to her prompt and efficient support, my issue was resolved quickly, and I was able to continue working without any further complications. Janessa G is an absolute asset to the Freelancer support team, and I genuinely appreciate her outstanding assistance. Thank you, Janessa, for your exceptional service!

Greatly thanks Hope D 's assistance today as I no longer require my contest. Patiently and professionally explain the options for me so I can resolve my issue.

I had a verified account on Freelancer. Com with a paid premium membership and available balance. Out of nowhere, my account was suddenly closed without any prior notice, warning, or clear explanation. I received only a vague message claiming I violated their terms, but they never gave me any details or proof. I contacted their support multiple times and submitted a ticket (ID: *******), but I was completely ignored. I lost access to both my membership benefits and my remaining funds. This is completely unfair, especially for a platform that deals with people's money and livelihoods. I have reported this issue to the Internet Crime Complaint Center (IC3. Gov) and will continue to raise awareness so others don't face the same issue. Freelancer. Com needs to:
- Provide users with transparent reasons when taking such actions
- Offer a proper appeal process
- Respond to support requests
- Refund money when services are not delivered

As a verified and preferred freelancer on Freelancer.com, I recently faced some issues with the verification process. After sending messages, I often received delayed responses—sometimes after a day or two. When I finally scheduled a verification meeting, I was informed that I had not been selected for that time. Despite asking if there were any issues, I received no response until the scheduled meeting time, leaving me uncertain whether to attend or not. Unfortunately, the meeting itself was unfriendly and felt unprofessional, which seemed inconsistent with the standards of Freelancer.com. Moreover, my verified badge was removed, and I was restricted from bidding on certain projects, despite agreeing to renew the badge when prompted. The renewal fee was charged, and I understood there was a 14-day grace period before the badge would be removed. However, the badge was still removed, and the renewal process took an unusually long time. Please note that my intention in sharing this experience is not to criticize the platform but to provide constructive feedback to help improve the verification and renewal processes. I hope these observations are taken into account for better service and smoother experiences for freelancers.

When I tried to authenticate my payment method my currency wasn't listed in the website and used one, from the list given. So, I did enter the value that was charged by converting my currency to USD, and that value was wrong. Then I asked for support, and from the general support service of Freelancer, Xavier B informed me about its procedure of how the currency should be mentioned. It helped a lot and I was relieved by those words. Thanks a lot!

I had an issue with my subscription, and I contacted Freelancer's customer support team. I was assisted by a representative named Angie, who handled my situation with great patience and professionalism. Angie took the time to explain everything clearly, and helped me cancel my subscription.

I really appreciate the effort and support provided by Angie. The issue was resolved smoothly, and I am grateful for the excellent service. The team was attentive and made sure all my questions were answered.

I highly recommend Freelancer's customer support, especially if you face any issues or need assistance. I will definitely be more careful with my account in the future, thanks to the helpful guidance.