Frederick's of Hollywood

Ordered from them, and had no issues. Went by previous friends/families experiences from years ago. But I suppose that changes.

The description of the lingerie I ordered was to include the matching g string. Yet, when I received my order, that was not included. The stockings I received were also very poorly made. I've emailed support numerous times and yet, no response. Can't get through to a rep on the phone either. And based on previous reviews, I'm not returning it to get screwed out of all of my money. Is it bad to just want the items you PAID for? So I'm stuck with a corset and no matching underwear that were to be included unless I go and of course, purchase them separately. Stay away from this company and their scams and HORRIBLE customer service. Save your money and time and go elsewhere.

I got a set of the Jessica bra, garter belt, and panties, all of which seem extremely well made. I also ordered some panties, however, that look like they'll fall apart before I can pull them up. In addition to that, all the thongs and gstrings I got are absurdly small and have either no lining or a ridiculously small lining about the size of my thumb. I'm so disappointed because I loved the ways the thongs looked in the pictures, but I can't imagine they'd fit any adult the way they're shown to fit.

I may not purchase from this site again. I loved the stores and wish they still existed.

Opened and account, confirmed my email, and placed and order. Now, you would think that order would show in my account when I log in, nope!

WARNING: DO NOT BOTHER CREATING AN ACCOUNT.

If you decide to order, print or write down your order number. Otherwise the "system" does what it wants and may not link your order to your account, and best of all, the company can't fix it. Sorry, not sorry.

Customers for 25 years. They know what they are doing and their quality over other vendors is most appreciated. The materials they use and the proper tailoring, the care that goes into their lingerie is evident. The fabrics are softer; the elastic and adornments nicer; the stretch easy; the seams smooth. All the lingerie just feels good to wear and touch. Use their sizing guides because you may need a different size in different styled garments. I've never bought bras, only lingerie. We love it. We've never felt deceived by sales or anything. Sometimes it is only the remaining sizes and odd colors that are on sale in order to clear merchandise so pay attention to what you are doing rather than complain when you are not attentive. E.g., black sells out faster than yellow so only the yellow XL might be the item on sale but not the same design in Med black. We've never had ordering problems during the whole 25 years. My parents used them, too. Thanks, Mom & Dad.

I am a long time customer of Frederick's. I used to order out of their printed catalog in the 90's. I never had problems with customer service. I haven't ordered much in the past 7 years or so but they had a great sale on some costumes recently so I got two. Unfortunately, the zipper on one of them was broken upon arrival. I wrote right away and waited. It took about 7 business days for them to respond, but they sent a replacement and a label to send back the damaged one. I wish the response time was a little quicker, but they did take care of my problem. They don't really have anyone answering the phone anymore, it was all done by email. I would order again for a really great sale.

When I first ordered my items, I was very nervous after reading all the horrible reviews. My items arrives 3 days after I ordered in a thin, flimsy white bag. I was expecting something cheap and awful looking. I was very surprised. I got exactly what I asked for in the sized I wanted. The lace and silk are of very good quality, and everything is so comfortable! The bra and panties look and feel amazing, and look really good. The only thing I would say is that their body suits run a little small, so order a size bigger than you think you would need. I only ordered a thin bra with no padding/under-wire, so I cant speak for the support it offers. Overall, very happy with my order, and glad I took a chance with this company.

I had my order sent to different address than my own to surprise my fiance. I noticed in the email confirmation they send me only the street was listed no number tied to the address. I called customer service to confirm if this was correct, the lady I spoke to was extremely rude, unhelpful, and unapologetic. I'm now sitting on hold with usps for 30 minutes now to get this corrected. From the reviews, I read I can only hope my order comes in correct & favorable.

Luv, luv, luv them!

This is the only place I can order QUALITY plus size lingerie from and actually get what I ordered! My package arrived on time (and it was around valentines day) for me to use it when I needed it. I am a size 16, and I was having a hard time finding lingerie. I didn't want to order something that important from one of those knock-off websites from China that advertises one thing and when you get it it's a flimsy knock-off of what you wanted. My husband and I had a wonderful valentines weekend thanks to Fredericks online. And the prices were very reasonable!

I placed a large order with Fredericks about a month before leaving on a trip. My first order was lost and after multiple conversations, phone calls and opening an official complaint, I still have not received it or been refunded.

Further, when I spoke with customer service last week, they suggested I place a second order while waiting for my refund on the first. I paid for overnight shipping so I would receive it in time for my trip. Well, it is now lost and they do not have a tracking # for it. I will not receive either order in time for my trip. And I have not reimbursed for either order at this point. Forget all the time wasted on this.

It is such a breach of trust for a brand to act in this way. Never ever ordering from this store again.

I always found Fredericks to be a relatively cute lingerie store compared to Victoria's Secret. Once the store in my mall closed, I began to search why. I found out that they have gone into bankruptcy AGAIN and now only work offline. Against my better judgement I ordered an outfit from them on January 22nd. First off their standard shipping is 15-20 business days and you still have to pay for that. It is now February 15th and after calling twice they said my order hasn't even shipped. Also their customer service reps are complete snobs. No wonder you are slowly going out.