DO NOT HIRE FRANK GAY!
If there was a way to rate this 0 stars, we would.
This may be long but needs to be out there.
We purchased a family plan which included twice annually toilet maintenance. Scheduled one of these for 6/27/23 as well as having an existing sink faucet replaced with same brand/model as a handle was sticking. Inquired when scheduling if there were any additional parts we needed to purchase for sink as we had the replacement here. Answer was '...no, the technicians have parts on the truck'. Ok...GREAT.
Upon arrival, the technician was surprised, it was his 2nd day alone (not his fault) and intended this to be regular maintenance for the toilet and was surprised with the sink. After shutting the water off, identified there was a part he needed that he did not have on the truck and had to go to the supplier (30 min each way). Came back, started to assemble and advised us, there were parts for the bottom of the faucets that did not come with and we would have to order, we would be without the one sink and they would have to come back...BUT WAIT! We asked in advance if we needed to order anything and advised by the call center, they have all the parts on the truck that would be needed. Inquired if he could call the supplier to see if they had the parts, he did, they did, another 60 min round trip. The sink is put together and now onto the toilet maintenance.
Mind you...as mentioned, there are NO issues with the toilet at this point, flushes fine, fills fine, just a little whistle when it's filling but since we purchased the plan and have 2 annually, we are going to go ahead and use one since they will be here.
Next thing we know the tank is being taken off.?! Technician went to check to see if he had the correct bolt sizes on truck...
All seems to be done after a grueling 5 1/2 hours.
WE turned the sink faucets on prior to technician leaving, no water. He fixed that. Flushed the toilet, it flushes. Again, the process took about 5 1/2 hours.
Fast forward to 2:15am 6/28/23 when I went to the restroom...only to find the toilet room and starting into the main bathroom area COMPLETELY FLOODED! Immediately shut the water off. Water was coming from the bottom of the tank. Spent the middle of the night cleaning this up and contacting Frank Gay back.
We asked for a manager to call us, advised they receive a task and someone would call us back to discuss. NO CALL. Received a call from scheduling about 7am 6/28/23 someone would be out about 8.
Upon arrival, the technician identified differing size bolts used in tank. Repaired. Flushed the toilet 3 times, works, tank not leaking.all seems good.
Fast forward now to 4:00amEST Thurs 6/29/23...Get up, use the restroom. Toilet room 3/4 way flooded! Shut the water off again, begin the clean-up a 2nd time. Did not hear from anyone so called back, advised soonest someone would be out today is 12:00 ish due to a department meeting.
So here we sit after paying OVER $1,000. For routine maintenance and faucet replacement with a bathroom we are unable to use, no call from anyone in management and no idea when someone will show up.
I'm not sure how Frank Gay can be ok with this. It's horrible and expensive. I highly recommend finding someone else. We now will be down 2 full days for something that should have taken at BEST 2 hours. HORRIBLE!
I work for this company and know I want all the customers to
The the truth it was not right for the company to force us to make sales and close out deals so we come out and give them a quote on the tablet but we create the price on the tablet and if we don't do it we will get fired and the company makes money so this is commission there's customers that can not afford a outlet for 300 doll to change out this company owes me money and I'm doing a video to expose the truth on Facebook and TikTok I have all the proff on my phone enough is enough it is not right to steal from the customers and lies and go damage there stuff that's what they do and every meet is to talk about the budget of income and they don't even pay you for meeting they are a bunch of scammers especially that managers name Jhon colloca and James and Mike Connell they are all disrespectful talking to woman in the office I'm sure harassment that they love to do To them I witness it with my ears n keep walking but it's not far that does woman had to leave out of the company bec of there dirty mouth they all are sells guys for cars dealership also charging customers fees for permit and no inspection never pulled and Mike never showed his face when a customer calls him they contacted me and the truth is going to come out about this compa taking from there employees and customers and making me pull meter out illegally I got proff to show and videos that I'm fixing to upload they sacam me out of my pay check and jobs that I sold and fami plan but I am goiy all the way out here is the picture meter out no permit