I just put in my third order with Fracture.
The art they make is unique, more that that it's made with great care, so it's of the highest quality.
My first order was lost by USPS and Customer Care responded immediately and sent a replacement in record time!
My prints and my gifts give much pleasure and are proudly displayed.
Prices are very fair and sometimes promos make them even better.
Thanks so much! Walt
I bought one as a wedding gift. It was as expected and they were thrilled. But where Fracture shines is customer service. I contacted chat who quickly fixed the wrong address (I provided). When ups sent it to the old bad address I contacted customer service. They followed up and quickly sent a replacement. Their response was "let's get your photo in the right hands asap and we'll figure out what happened with UPS later." How can you beat that?!
My submission was a photo taken with a phone camera. It was such a beautiful photo of an aging dog that I love so much, even if he isn't mine. I wanted to have this picture to give to a friend for their birthday. I received it a couple of days ago and just loved the quality. I was concerned enlarging get it would lose definition but it did not. I am so pleased and will use them again. I included a photo but didn't want to completely unwrap it as I plan on wrapping it in the box it came.
Fracture glass photos are unique and not priced exotically. They are sharp and affordable. They are an interesting medium where there is no loss of brilliance and pop from a good original. I made a family collage and it saves time and money overall compared to most conventional framing.
I'm very disappointed with my purchase. Quality is not worth the price was expecting glass not acrylic. Would never recommend this service or product again. Had to pick 1 star I'd rather pick no stars.
I absolutely love Fracture Glass Photos! These people not only do an amazing job (wonderful craftsmanship), but they pack these items so well. Also, their customer service is cream of the crop. Such friendly, and helpful people.
Ordered two of the $45 size since it was my first time ordering. They came three days late but only because the USPS is a train wreck right now, not the Fracture folks fault at all. They were right there talking to me the entire time when it didn't arrive on the day it was supposed to arrive. Upon opening I saw two amazing beautiful pieces and I couldn't be happier with what I ordered. Especially one, which was our sweet Pitbull Doc, who just passed away from cancer. I love it and will be back again. My pic doesn't do it any justice and not sure why it came out sideways, lol. Anyway, thanks guys.
I've been using fracture for some time now. I've only had one issue (a tiny sliver of glass chipped off a corner) and they immediately sent me a new one. I really have no idea when other reviews mention Plexiglass. Mine are actual glass. I'm about to order another one. Keep up the good work fractureme
If you have never had one of your images printed on glass, you are missing an absolutely wonderful experience. I can only describe my latest prints as "Magical". Fracture does such a wonderful job, you'll want to print all your photos. The attached images were taken with a Velvet 85 LensBaby lens and the soft glow was printed perfectly.
Omg I love the way it looks! It's slightly different then the original picture because of the printing techniques they use as in the original picture is "1080 HD" and this more like "720 HD" but I love it overall! Before fracture I never knew you could do a glass printed photo. But the packaging was excellent very secure, safe. It arrived sooner then expected! My only downside is I ordered the medium size and to be a medium photo in my opinion is small for the total amount I paid. But in the end thank you fracture! It's beautiful!
Pictures tell our story. They keeps our memories alive especially in times where families face hard times where loved ones are loosing those precious memories. This product is absolutely beautiful. I bought mine for my husband whose birthday is coming up soon. I want as many memories around him to keep them alive in his mind.
The first photo came damaged but Tyler was on the job immediately making it right so it would be done in time
For his birthday. It was so awesome I already ordered another one.
Three separate orders from Fracture, loved all of them. Showed my neighbors the photos, they are going to order from Fracture also. Thanks for your service, saved us time, and not to mention having yet another wood framed picture in the house.
PS: Forkey also approves!
I had never ordered from Fracture, but had seen the commercials and thought it would be a cool family gift idea in honor of our parents. My whole experience has been awesome to say the least from the start. Everything from the online support help I received on day 1 from Jackson, to the quick turnaround in receiving my order. I will definitely place more orders in the future, as we are thoroughly pleased with the pictures, they are just beautiful!
Thank you again Fracture and kudos to Jackson. He is a great asset to your company when it comes to customer service!
Have ordered from Fracture twice in the past and love the prints on glass. This time I ordered two pictures in different sizes. When the delivery arrived it looked like the box had been mangled and taped back together during shipment. The smaller print was fine, but the larger one was completely shattered. Emailed Adam in customer service and sent along a few pics of the damaged shipping box. Not only did he rush the replacement he even had it delivered overnight to make up for the inconvenience. Great customer service!
Received my pictures earlier than it was said they are absolutely amazing beautiful pictures fantastic job thank you they're going to make great Christmas gifts I even have two more friends that got addicted to while ordering from this company they do a great job
We are so pleased with our photos. Everyone can see them as soon as they come into or home and we're get so many compliments on them. Prints in frames sort close by and the difference is amazing. Delfield recommend.
I've bought several of these 11 x 11 glass pictures from this company and up until now I've been very impressed. The last one I bought was a collage of my grand daughter. The main pic was not standing out like I thought it should. I emailed the company fully expecting to pay for a redo. Fracture then told me of the guaranty. So they saw what I was unhappy with, sent me another one right away... They have the best customer service you would expect...
This company went above and beyond for me when my grandmother passed away. I ordered a Fracture picture of her as a surprise for my mother, and I over-edited the colors. Also, I had ordered it too big. I asked for a color-corrected and smaller replacement. Not only did Fracture team member Adam replace it, he included the price of the shipping in sending it to me because I'd ordered a smaller size! He didn't have to do that. The Fracture of my Grandmother is beautiful and won't fade away like a gift of flowers would have. Thank you Adam and company!
It is not often that we run into such receptive and kind service as demonstrated by your people during our acquisition of the fine photo reproduced and sent to us. The first issuance arrived in a damaged condition. Thank you for your memorable handling of this situation. P.S. You have our permission to use the picture involved for promotional purposes if you care to.
I had never heard of this method of photography on glass and so I sent a picture of my deceased cat, a year now, to them and we were and within four or five days it was sitting on my front porch. I put it in a place in the hallway where we can see it multiple times during the day. Thank you so much Fracture.
Answer: Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.
Answer: Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at support@fractureme.com or our site's live chat!
Answer: Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at support@fractureme.com or our site's live chat!
Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.
We're so sorry for the confusion here, Stephanie, and we're happy to clear things up.
We guarantee that every Fracture print is printed in ink directly onto a sheet of glass. The glass we use is non-tempered pure soda-lime glass, which is very similar to the glass used for a traditional picture frame. You can see the glass being cut and used here: https://youtu.be/0XYujPjLO10?t=27
We have a 100% Happiness Guarantee on every order, and want to make sure that it's looking great when it reaches you. Can you please email us at support@fractureme.com and let us know what the quality issues are with your order?