Fracture Glass Photos

I love my glass frame! It will last forever. My order was completed really fast. The service was efficient and fast. I am completely satisfied with the outcome.

Hello,
Until now the experience with you and your company has been good. Although the shipment was delayed by USPS and arrived 3 days later than the confirmation said it would, that is not my complaint as I understand it is out of your hands. The picture in question was of my daughters dog who on the day I ordered the picture had to be put down. He was a good dog who spent the last ten years with my daughter when she really needed him. The problem is that I wrote I heartfelt note to be put in the photo along with a request of no receipt. You got the no receipt right but did not include the note. My daughter got the package last evening and sent me the note below:

Did either of you order this and have it sent to me? It showed up today with no note, no receipt.

You folks advertise that you take those special moments and memorialize them on glass. Well, you didn't this time! I got the picture which I paid for but I did not get the service. I will never use your service again and I will tell anyone I know not to either. I will be going to social media next and telling people of my experience as well. What I was hoping for was a special moment with my daughter over the loss of her great dog…what I got was a creepy package showing up at her house with the picture of the dog she lost and what was to be a tender reflective moment was lost.

Signed Fractured by fracture!

Although I always read reviews and rely heavily on them, this is the first review I ever have written. I came across fracture while looking for a way to frame a picture while everything was closed due to COVID 19. I read the reviews and they were pretty mixed but lots of comments about lousy customer service which was a turn off. I decided to risk it since I liked the idea of the picture on glass. To make a long story short, I submitted an unedited picture by mistake. It was on a Friday night and given the reviews I figured I was doomed. There was an area to send an email and a message saying they were closed till Monday. But, first thing Monday morning I got an email saying no worries and just to send what I wanted printed. They couldn't have been nicer and more accommodating! They even confirmed that they had the right picture before they printed it. It arrived exactly on the promised day and it is absolutely beautiful. Better than I expected! I would highly recommend trying this company. My only criticism is the packaging. My picture was fully intact but I felt they should have more protection than how it was wrapped.

Very happy with the results of my order. My wife had seen the TV ads for Fracture and wanted to memorialize three of our cats who have passed. Of the three cats, we only had one digital photo, but after locating two paper photographs, I scanned them into our computer making sure the pixels numbers for the size print we wanted were correct. However, on one of the pictures, because we cropped the photo to feature a head shot, the MB size was just below the recommend size.

When the order arrived, all three photos were beautiful, including the one made from the image just below the recommended MB size. However, one photo was cracked. I followed the directions on the Fracture web site for damaged orders and I got an acknowledgement of the problem that day. A replacement photo was sent within two days (or less), via two day shipping at no cost to me. The colors and sharpness of the Fracture photos cannot compare to a paper photo. I highly recommend this service and this company. I plan to do more business with Fracture.

Order went well. Confirmation 2 day shipping and received shipping notice... BUT... Nothing. Not dispatched, no pick up from FractureMe, nothing. Tried multiple times to contact via chat (no working), via email (no response), and still FedEx tracking number shows label printed but not collected... No one from CUSTOMER SERVICE (I don't think they know what that means) has bothered to email, chat or call... Starting to think that this is a scam... But still getting spam emails selling the FractreMe service... What a joke! Can't tell you how the product is, as I can't get delivered... Customer Service needs a phone line or a working chat service. FractrueMe appears to be a fly by night, two bit organisation, and one I will not be using again, or recommending to anyone I talk to...

PayPal need to block their payment stream until they are able to meet some level of service. Maybe that would get their attention, as a customer surely can't...

Update... After multiple efforts, finally someone has returned an email... So I'll add one star... So only two stars, UNTIL THEY GET A PHONE LINE. Or a working CHAT service...

Update: After days of nothing. Fracturme reached out and reprinted and sent new pictures. That is a positive. But the fact they don't have phone support of a working chat service means I still cant score them high on customer support. The products are good. Clear pictures, clean look, exactly what I was looking for. Fix you customer service policy.;. And access Three stars...

I had an issue that I caused with delivery so I contacted customer service. Adam was able to resolve the issue and provide a solution that saved the day. Promt and friction free customer service!

In my opinion, This company DOES NOT have a contact phone number, only text or email. Had to replace one set of picture's, The company cropped it way more than the order I sent in originally, Also the item received, part of the paper on the side was torn off, very bad presentation upfront when I opened it. So they sent out the second order to two different locations due to the fact that it was a gift and we live in different places, this was nice of them to do this, but when it arrived, NO STAND, I did pay for the stands, after I contacted them over chat, they told me I should have kept the old stands, I told them I trashed the first order in chat the last time, they never told me they would not send a complete order, "How would the other person get the stand in the first place different locations, they are in a different state. It's very hard to convey things over a chat. They said they would send out a stand, Not the point, it should have been done to start with. I was never offered any discount, never offered here is 10% of next order, The Company just wanted to replace the item over and over, I was not looking for one, but the offer would have been a nice gesture. I am not very happy with this company. I will not be making any orders in the future. I will share my experience as much as I can on the WWW

After I ordered my print from Fracture I received an email from FedEx with a delivery date. I tried to track my order but FedEx website kelp saying they haven't pick up the package but would update their track once they had. This went on for several days, up until the delivery date that FedEx still had posted to the tracking number.
I contacted Fracture support to see when the package would be picked up by FedEx. They emailed me back within 24 hours and told me that the package had been picked up days ago. They also tried to track my package and couldn't find it. Fracture said they didn't want to wait for FedEx to locate the package so they quickly reprinted my photo at no charge and shipped it out right away.
This print was a birthday present for my wife, I never told Fracture this, they just stepped up and took care of the issue. The awesome thing was this wasn't their issue, FedEx had lost the print but Fracture was the one that made it right.
I HIGHLY recommend Fracture, in fact I can't recommend them enough. There are very few companies that would have done this.

My wife and I have 14 Fracture glass prints in our home so we are obviously pleased with the products. The brilliance is stunning!

I had a NON-traditional wedding but still a moment that I wanted preserved and this product was the answer to a NON-traditional display. I ordered via their website-easy peasy enough and waited. My photo arrived 1 FULL DAY ahead of their estimated arrival date and during the PEAK shipping season! I emailed the company immediate and received an automated initial response and a follow up-real human response afterwards to let them know it arrived, how much I loved their product and asked for clarity on pixel display and sizing when ordering. I work in the shipping industry and found that my purchase was packaged and shipped with sufficient and protective cardboard. The shipping box was reinforced, had no defects and did not suffer from usual shipping battle scars in transit. (Which everyone should expect with every package considering the actual volume that is shipped on a daily basis through UPS, FEDEX and USPS-with automation comes damages-Sorry! It happens) I am getting ready for my second purchase with them, my problem? Choosing which one I want to order next!