FitBit

My husband bought me the Surge Fitbit a year and 9 months ago for my birthday. I use/wear it all the time. I work out and take some classes and it gets good use but nothing crazy. One day, within the first 3 months of owning it, I was washing dishes and got a little water on it. It quickly began to show condensation inside the watch on the face. The band was also beginning to come apart and there were cracks and tears at the screw points on the back of the watch. None of this should have been happeing, so I contacted Fitbit and they sent me a new one. Great, right? Well, within 6 months of having the new watch, my band began lifting up from the front side of the watch. Ugh. I contacted Fitbit again and told them that I was very unhappy and that watch should last longer than this. They didn't care and said that they couldn't do anything for me except give me a coupon for a discount on a new watch of my choice. I told them, "No, thanks!" and "Why would I wanna spend more money on your poorly made product only to be unhappy again when it falls apart?" Their quality is terrible and I do not recommend any of it to anyone! Stay away from this brand. You'll shell out a lot of money and it will only last a year, at best.

I was on my 3rd Fitbit Charge 3 when the last one failed on me in 45 days. The reason I was on my 3rd one is that the first two failed and they supplied me with 2 replacements. (device only). I am suspecting that the charging station is the recent fail as the last two failed when I put the device on to recharge. Never submerged them under water, never abused them in any way. I am at a loss as to why it didn't work for me, but am writing this because the best Fitbit could do for me was to give me a discount on a new product that I have to assume would also fail. Makes little sense to me.

Pros; its a good looking watch and was comfortable. Tracking steps taken is very beneficial. Price was okay, the only reason I kept coming back.

Cons; 1. See above. 2. the sleep tracker wasn't accurate and would show me still asleep when I had removed it to shower. 3. The GPS was a joke. I would ride 25 miles and it would show many miles less and a ridiculous map of where I had been. Didn't use any other of the features except the stopwatch that worked fine.

Guess I'm through with the Fitbit experiment. Hope this helps you decide what's best for you

FitBit (Versa) has let me down in a very big way.
Very disappointing & they've lost me as a brand fan forever.
I would NOT recommend this brand.

The 1st time I purchased it, it malfunctioned after several months of basic use. I got a free replacement b/c it was in warranty. Then recently, when I tried to update the hardware (to get it to sync with my other activity apps), the updating process hangs forever. For literally several days, I spoke with diff reps who told me to restart many devices and processes--with the same end results each time. It's like they had no clue about their product.

Apparently the warranty timeframe for the (defective) merch is only good for the original purchase. Right--so I got a defective merch replacement since the original merch was defective. And if I want to get a new FitBit, then I'll get 25% discount off a device. What is so hard about this concept? I'll pay 100% for products that will work 100% of the time, not 75% for products that might work x% of the time.
WTF.

I will tell everybody not to buy a Fitbit I use mine every day since the upgrade on my phone Fitbit cannot figure out how to sync my Fitbit I have no information on it I count on it I use it everyday I have been calling them and calling them and they don't care they tell me they have no idea when it will be fixed so they want people to buy this product and not be able to use it it is a bunch of crap I am extremely mad I will never buy this product or anything from this company again Write a review

Summary if you don't want to read everything: Fitbit does not stand behind their product, does not honor their own warranty, and does not provide anything remotely close to positive customer experience. Spend your money on their competition, or get a Chinese Knock-Off and save yourself $80+.
I purchased my Charge HR at the end of May 2017. Just recently the charging port no longer holds the charging cord tightly against the battery and therefore won't charge the unit. To put this into perspective, I usually have to charge it every three days, which means I've only plugged/unplugged the charging cord approximately 40 times in the life of the device thus far. I've always heard about how great Fitbit customer service was so I contacted them regarding this failure.
Initially they did not want to help and told me my device was out of warranty and that it was paired in 2016. It most certainly was NOT paired to my account in 2016, and I purchased the device new from Walmart.com. I provided my receipt several times to support as I have worked with several unhelpful people who have at this point basically told me: too bad, but thanks for being a loyal customer. Are you SERIOUS?
Here is the deal, I've bought this device for myself, and several devices for my Wife and kids.
(Charge HR, Blaze, Charge HR2, Flex, and another of which I cannot remember the name.) I'm not going to go look up the prices on all of these but they are easily $100 each on average and that is most probably low-ball. Fitbit is going to lose an otherwise LOYAL CUSTOMER over a minute amount of warranty replacement cost to them.

I purchase a Fitbit Charge 5 a week ago. The battery drains very rapidly. I was requesting a replacement.

I did what they say, i charged it to 100% yesterday, and carefully check the screen always on were turned off, I even turned on the sleep mode to prevent the screen away during sleep time. Today's morning when I woke up, there was only 70% remaining. I did not use any features during my sleep time and it lost 30% of battery, and the customer service agent called "This is NORMAL."

In total, I talked to 5 agents, including one MANAGER name "Danial H," all of them refuse to provide me a replacement. One of the agent told me if I recharge to 100% and turn off always on feature, and the device could last at least 5-6 days. I told the manager (Danial H), he refused to check the previous conversation record and told me that as a manager, he will not take responsibility of what the other agents said.

Daniel H refused to give me his last name and any work associated number. He also promised that there will be another higher manager will call me in 2 hour. No, I have not receive any calls.

These people in FITBIT DOES NOT CARE their customers and they lie.

Fitbit team is awful, terrible and whole bunch of lies. Stop Buying FITBIT NOW!

I have the Fitbit versa, I was happy with it till my iPhone did an update, I contacted Fitibt right away, been in contact with them for 6 months. They had me do a factory reset on my versa, now its stuck on the main screen saying to set up in all the different languages. I bought the warranty, Fitbit said I needed proof. Luckily I had my receipt emailed to me so I sent that, only for them to turn around and say that what is happening does not fall under my warranty! Then why ask for the proof they knew what was happening! They say they want to keep me in the Fitibit family so offering me 25% off... oh really, isn't that the special going on right now anyways!? I will never buy another one of their products nor suggest to anyone else to buy one. They do not stand behind their product and drag you a long for months making you believe they are going to make things right. You spend all the money on a Fitbit THEN buy the warranty to end up with nothing! Very disappointed in them! Would of given a 0 in stars but wasn't an option!

I have HAD it! I have sent 5 FitBit bands back (and upgraded). The technical system is great but the wrist band is AWFUL. It ALWAYS FALLS APART, I even had to duct tape the band on and put a rubber band to keep it together. I cut the band length short so I did not have to "tork" the band when I took it off to shower. It still fell apart! I am DONE BEING YOUR CUSTOMER AFTER OVER 5 YEARS OF TRYING TO MAKE THIS WORK! You should find a stretchy band that does NOT fall apart when you put it on and off! Love the Fitbit app but HATE THE BAND! FIX IT!

Over the past 6 years starting when the Surge Fitbit came out, I have had nothing but problems with their devices. Twice the Surge band fell apart within a year. They replaced one and then refused to replace the second one. Then I got a Versa, which lasted about 2 years which I actually was fine with. Then I had a Versa 2 that lasted less than one year. I then purchased a Sense, January of 2021. There were so many issues with it that the product had, I returned it and got the Versa 2. Less than a year later, it stopped syncing with my phone. Last Saturday they said that they were sending out a replacement for the Versa 2(since I had a warranty) after 2 hours of arguing with me. They assured me that it would be delivered in 2 to 3 days. NOTHING. Five days later, I called and they said that they could not track it at all. I insisted that they send me another one. They reassured me once again that I would have it the latest today (3 days later). NOTHING! I will NEVER purchase this product again. They don't care! AWFUL customer service and product!

66% Bad and 19% Good... that says a lot. After reading most of the reviews, I see I'm not the only customer that is tired of the HORIBBLE customer service and DUMB 1 year warranty. I bought my Fitbit Versa back in May and just last month it stopped syncing and so then it would not update the new software. Well I send it back with the return lable they sent me and now it's been a month and have not received my replacement. I have been calling them but yet no positive outcome. I paid 200.00 for that piece of $#*! watch for it to stop working 5 months later. I have had numerous issues with the tracker and band on multiple watches. That lets me know that the company is cheap and they use cheap product. The way they are acting you would think that them sending me a new watch would send them into bankruptcy. I WILL NEVER EVER PURCHASE ANOTHER FITBIT PRODUCT FROM THIS MONEY STEALING CHEAP PRODUCT MAKING $#*! COMPANY.

Fitbit is stealing consumers money I brought a Fitbit Ionic twice in less than a year and both watches stop charging and Fitbit company could not and wouldn't I rectify the situation I spent over $400 for both watches and I am out $400 football watches I would not endorse this product ever again I will hope that nobody else well spend they money on buying products from Fitbit and I'm going to encourage and spread that no one else buys this product

Fitbit
And overly priced gimic that the only thing it can tell you accurately is the Time.
I'm on my third unit now and originally bought for the purpose of monitoring my sleep and heart rate. First thing is that any doctor will tell you that these things can in know way monitor your sleep, it takes a machine that cost many thousands of $$ to do that task, and that has been confirmed with 3 units. The second reason I got it was to monitor my heart rate. It may do that fairly accurately while I am sleeping. But during exercise, it is out to lunch. It tells me sometimes my heart rate is over 170 on a mild workout, and my heart does not go that fast. It tells me my HR is 66 when I'm going full on. And to often it just doesn't register anything. There is absolutely no correlation or comparison to a heart monitor that actually works. See the attached pictures. The green line added represents the pattern of the elliptical machine and the HR should correlate to that. As for counting steps, well what use is that - you eat a bowl of soup and every lift of the spoon is a step, you scratch your nose, step, your typing on keyboard, steps, walking around the kitchen cooking for the family, steps. Every arm movement is a step so at the end of the day you've done ******* steps, so you think. Gimic, who cares. Oh, one other thing it can actually, when linked with your phone GPS, track distance. But then my phone can do that without a wrist band. A few other functions, it can set an alarm to wake you up. But as for the rest of the functions, pretty much a waste. You've already got the phone that can do them much better. The big disappointment is that it was a waste of money for one of the primary functions it was suppose to be good at. Of coarse there's the socail media aspect of them, you get to compete with your buddies who have the same, and still this thing couldn't tell you actually how many calories you burnt in a day because guess work is not accurate. Your better off to buy 10 timex watches for the price and you don't have to charge them up every couple of days. 3 fitbits later, never again with that junk.

Hi All

Well, I have been a Fitbit fan for over a year and a half, loved the product however after a year and a half or using the product and regular updates my Fitbit got stuck in the firmware update position.

After numerous international calls (I live in South Africa) to the helpline (South African agents referred me to the head office), they say there is nothing they can do but offer me a 25% discount on a new product as the product is out of warranty

I find this completely unacceptable and disgusted that they do not take responsibility for their products. I can understand if it was wear and tear or other issues, but the failure is a direct result of their update that they pushed to my watch. I would like to ask if there are any people in the same situation or similar, as I will simply not rest on this matter.

Please could you respond to this forum or email on *******@gmail.com

I do expect that this post will be removed by Fitbit, as they do not stand by their product

I would like to understand how many other people have the same or similar issues.

I have bought all my family members Fitbits most do not work anymore, my wife bought me one for Christmas and what it lasted a year and a half I can buy a 25.00 watch and it will last for ever you buy a Fitbit that is never accurate for 200.00 and it last a year and a 1/2 NOT WORTH THE PRICE...

Fitbit

I know how to charge my Fitbit.

The problem is that it will not hold the charge. The watch is only 13 months old. This is my third watch from Fitbit over the past several years. I have had issues with Fitbit watches. I went to a competitor and came back to Fitbit.

You have just lost me as a customer for the last time.

I will write a review on you web site of my bad experiences with your company.

Nancy T.

Sent from my iPad

On Jun 4,2019, at 5:48 AM, Fitbit <*******@fitbit.com> wrote:

Hi Nancy T.,

Your Charge 2 battery level is low. Charge your battery as soon as possible.

To charge:

1. Plug the charging cable into a USB port.
2. Clip the other end into the port on the back of the Fitbit Charge 2.
3. The pins on the charging cable must be lined up with the charging port on your tracker and securely locked into place.
4. When your tracker is correctly plugged into the charging cable, the battery icon appears.
5. While charging, the battery icon appears to be less than full.
6. When fully charged, the battery icon is full and solid.

Charging may take up to 2 hours, depending on the current power level.
Note that battery life and charge cycles vary with use, settings and many other factors; actual results will vary.

Happy stepping!

For more information visit: http://www.fitbit.com/support

You're receiving this email at *******@gmail.com because you have
Elected to receive emails for Low Battery.
Not interested anymore? Unsubscribe.

For my birthday, my family got me a Charge 5 to help me track my health stats and to give me a way to monitor my heart. I am trying to stay true to my New Years' resolution to lose weight before the summer.

Only a few hours after setting it up, it crashed. I booted it up with the charger and a few hours later, it shut down again. This occurred several more times before I decided to call customer support to get a replacement. They sent me a shipping label and shipped it out on February 15th. Today is March 22nd and I still have not received a new Fitbit or a refund. I have called them 3 times to see if they could help a customer who spent +$100 on a broken product and they refused to help. They offered no credit to my account, no refund, or a replacement for my inconvenience.

This will be the first and last FitBit me or my family ever buys and I will not ever recommend the brand to any of my friends. I recommend you do not consider Fitbit to provide you with the product you want because you will get a defective product that will cause you to lose your money and become frustrated. They also sold Fitbit's that were burning customers and had to be recalled (Fitbit Ionic). Is that really something you want to pay money for? Don't buy Fitbit! Look to Apple Watch or Garmin.

I ordered a Fitbit "Zip" last week. It arrived in the mail a few days later. So far, so good. I put it together, locked the battery in its compartment... and DOA. No power. I took the battery out, checked the electrical contacts to make sure the metal tabs were touching the battery... which they were. I put the cover back on... and... NO POWER. I called their customer service to ship me a new one. The customer service rep could barely speak English. I had to keep asking her to say one word at a time because she spoke broken English and I didn't know what she was saying. Since I didn't have the product registered (you need to be able to power up the product and sync it with the Fitbit website to register the product) they said that they can do nothing for me. I told them my name and gave them the tracking number. Ok, now they could do something, but only if I sent the defective unit backand it would take a few weeks for them to ship me a new one. Really? These things probably cost 50-cents to make in China and they are worried about sending me a new one without having the defective one in their possession? Wouldn't it be easier to send me a new one with a return-shipping label in the box to return the defective unit? They know this isn't fraud because they were able to look up my order and they also have my credit card number. These people make a bad product, you can't understand their customer service people because they sub-contract their customer service department to Mexico, and it's like pulling eye-teeth to get a replacement for a defective unit that never worked, literally, out of the package.