FitBit

Purchased two Fitbit Inspire HR through Amazon. One would not pair at all with my laptop, and the other only worked for one day before it too would not pair. After three days, and seven phone call to C/S, Fitbit finally admitted the device that did not work at all was defective, and offered to send me an E-Mail with instructions on how to get a replace device. However, since the second device is now not working I have had it with fitbit and I am demanding a full refund.

I've been a fitbit customer for 3 years and used the Fitbit Zip which the company gave all Shasta Climbers to train with. The product was great, just some battery issues and in the end I lost the zip. I thought I would upgrade and just bought the Fitbit One. What a huge mistake ordering it from Fitbit over Amazon or any other customer service friendly company. The product is defective, screwed up my iphone's Siri and I have to pay out of pocket to mail it back. Couldn't get anyone at Fitbit to help. They are horrrible. Would never recommend or use another of their products sadly even though I am in the fitness industry.

Must admit i loved my Fitbit, love the challenges, love the friends I made and loved the fact it kept me motivated to get steps in. Unfortunately the quality of the product falls well short of everyday use. With my first one the band kept falling apart, replaced two times within the warranty but last time was a month or so after warranty real out. So I upgraded for a 25% discount. Again nothing but issues with the band. Fortunately they could be replaced. After warranty ran out unit stopped working again silly me took a 25% discount and they replaced unit. What's the saying "Fool me once, shame on you; fool me twice, shame on me." not a third time. Done with Fitbit.

Around 2020 I bought an Ionic only to be told a couple of years later that it was recalled. Months later, I still haven't heard back. In the meantime, I bought a Versa 4 only to find out it the app doesn't download to my phone (Samsung) nor my laptop or Surface Pro. In short, my experience with Fitbit has been a total waste of time and money. Similarly, the helpline has been a waste of time too. DO NOT buy a fitbit -- total garbage.

I had a charge 5 and it was totally working. They sent out an update and this totally blacked out my screen. This broke all the devices of all users and they don't want to be responsible for it. I suggest not to support fitbit from now on even if I was using it for the past 5 years

I pre-ordered a black Fitbit Versa and have had it less that 2 months. I had a Charge HR that died after approximately 3 good years so I was a Fitbit fan. My new Black Versa is losing its finish and the silver is showing through. It looks like I've had it for years rather than 2 months. I called to report this defect and get a replacement and was told this was normal wear and tear and there is no help for me.
I asked for a manager and he told me I could get free shipping on a new versa with a 12 month warranty. I asked him why he thought I would want to spend $200 for a new versa when I had one for less than two months and the warranty isn't helping me with the one I have.
Very disappointed.

Completely unnecessary change to app. Hate everything about it. Ugly colors. Steps calculate every time I open it. Why? Makes me not even open the app. I loved my Fitbit until this change. Bring back the old app please.

I loved my Charge 2 and then my Charge 3 until it started having charging issues. It was still under warranty so Fitbit sent me a new one which had some syncing problems and then a few weeks later they put out an update to the app and it hasn't worked since. It will no longer pair with my smartphone. When I open the app it says "no internet connection" but all my other apps work just fine. Support basically told me to get a different phone or buy a Charge 4 but when I checked the community forums I discovered there are a lot of other people with the same problem and with a variety of different smartphones. No longer a Fitbit fan since at this point my Charge 3 is an expensive pedometer.

Bought an expensive Fitbit Sense a couple of weeks ago. Needed to reset my password on the Fitbit app. Fitbit reset password system doesnt work, didnt send the link. Raised a case with their support via Twitter as you cannot do it via a live chat as you cannot log in. 24 hrs later I phoned them as no response. Customer support could not help. They told me I have to wait for an email. Could not tell me when I would get this. Absolute useless. They even told me as its now friday it could be next week before its dealt with. NEVER purchase from Fitbit.

My Fitbit VERSA face stopped working after 6 months. I used the label provided by Fitbit and sent it back via Fedex on May 7. It is still in transit and Fitbit customer support has not been any help. They consistently tell me they will not do anything until FedEx delivers the package and it will take five additional days to process it.

If you ever require customer support or service, condolences to you.

You will just be going around and around in circles trying to talk to all the different fitbit agents. The agents will escalate you to another team and you will not get any solution or help with your issues.

The product itself (when functioning) is great, but when you need to contact customer service, they will hang you up to dry.

My Fitbit charge began peeling along the outside edge. I contacted customer service via email, and within 24hrs I was notified they'd be happy to send me a replacement at no cost. I was only asked simple questions in order to begin processing: Size, color, type of Fitbit. They apologized for the inconvienance it caused me, and I received my new one in the mail within 6 business days.
This company seemed to genuinely care that their customer was taken care of. I'll be doing business with them in the future.

Do not believe Fitbit claims that their watched are waterproof or resistant to 50 meters! My wife and I both ruined our Versa 2 watches by snorkeling on the surface. And doughnut will not honor their warranty if there is water damage. The waterproof/resistant claim is CRAP and they shouldn't be allowed to claim it!

Wearers of the Charge 2 and 3 will suffer frustrating disappointment because the tracker is refusing to sync. If it doesn't sync you can't see steps, miles, heart rate, or anything else.

Don't bother calling customer disservice, if you're trying to sync to your Android they'll actually tell you to buy an Apple watch. My BF has an Apple and they told him to buy an Android! In other words, thousands of watches aren't syncing and Fitbit is saying they know about the problem but it's the fault of your cellphone!?!

Try another fitness tracker.

I have had a Fitbit flex for over two years now and I just recently upgraded to the Fitbit blaze. I really like it but I wish you could do more of what's on the app on the watch. I love the sleep function but you can't see that on the watch. I also want to be able to set different bed times for the weekend then weekdays. Another cool possible upgrade could be to be able to add water on the watch. I'm over all happy with this product and I'm excited to see what's next

My first Charge hr was replaced wirhin the first year, since it was under warranty. It would mot charge. The second one is giving me the same problem, also it will not sync. I have been told to purchase a new one and have been offered a 25% discount. I am so disappointed in the product, how can two trackers in 1 1/2 years time be useless in such a short time? They just aren't worth the money if they don't last.So why would I even consider buying another one. I am a fitness Instructor, I won't be recommending fitbit to anyone.

My family and I have been customers for over 10 years constantly upgrading from watch to watch (over 6 watches purchased). The latest watch we purchase the Sense only lasted for 4 months, but Fitbit did replace it, but they took over 30 days todo that. The issue is the watch they replace it with only lasted 8 months. There customer service was very unprofessional and said to me that I have other options. Meaning competitors to get their watch because they can only replace a watch once. Since Fitbit likes to take customers money and not give you a product that works they have lost one for life and yes I will go to another vendor who I hope will do customers right. These watches are expensive and DOES NOT WORK! It's stuck on just two displays. The actual time which want correct and the screen that you have to put in your 4 digit code to sync your watch to your phone.

STAY AWAY FROM FITBIT

If 0 stars was an option they would have received it. FitBit has a major support loophole, in which they provide faulty replacements for faulty trackers, which they will not replace.

After 2 faulty trackers (neither of which lasted 8 months), the company is now telling me I need to pay ~$100 for one of their "new and improved" models. New and improved? How about you build trust with the customers that believed in you before assuming they will keep filling your pockets? I have no faith in this company, and seeing as their stock price has dropped 81% since my first tracker, neither do investors.

I was having trouble pairing to my device, my passcode stopped working. So any time I tried to reset on the fitbit mobile app, it asked for a 4 digit code on display, but the display simply showed the 10 digit passcode page instead. No way around it.

After doing troubleahooting over the phone with customer support, my rep decided that instead of escalation to a more advanced team that since I am out of warranty status that I deserved a 35% discount for a replacement device. The rep never even introduced themselves!

If you guys dont have a tier two tech support option, it should be stated during a call. But I paid good money for this watch for it to work and if there's an issue like this, telling me that I have to replace the watch after restarting a couple of times and trying to pair it to my phone is asinine.

VERY disgruntled customer saying goodbye to fitbit products indefinitely. Best of luck. Keep your discount, I just wanted a fix or to be told this device has failed.