FedEx

Hard to track, joint packages get separated and lost, chat gives worthless help. I think Walmart primarily uses FedEx and I have never had reliable deliveries when I shop Walmart.

I ordered a package from outside the country, the company shipped it expedited to get it by a Friday. FedEx notifies me it was delayed to Saturday. Then tells me delayed to Monday. I bought this item for a week long vacation I leave for on Sunday.

Management can't help me, they won't hold the package at a location I can go pick it up, and I'm asking their team what to do because I want this package now, I'll drive to where ever in my state to pick it up. They can't help me, won't help me, no alternative suggestions. This company is terrible, anyone still doing business through them needs to move over to UPS.

Worst package issue I've ever dealt with, at least USPS is willing to work with you whatever the situation. UPS also. Not these clowns.

Paid for 2nd day 3+days and still no package FedEx is such a joke will not order from any company that uses them still no updates 4 days later

This is crazy so a picture of a door means it delivered not even a picture of the package just a picture of the door at this point I just think the whole FedEx are thief's I ordered my son an iPhone for a birthday present he didn't even get it I'm about to tell people I order from please don't send it through FedEx

My shipment was sent from CA to AZ in a day for delivery! It was then placed on the "wrong truck" and sent to NY. It was then sent back to AZ and arrived a week later and according to the tracking log it was placed on a truck and "out for delivery" at 0604 on Friday 17 May. Then at 1603 that very same day we get notified that it would not be delivered until the following week because of "Operational Delays"! Where was it for 10 hours and why does it take almost 2 weeks to deliver a product from CA to AZ when its' around 500 mile away?/

I was supposed to get a package on 5/30 and tracking was saying it was on the way, I didn't get it and as of today, 6/4 still hasn't moved. I have called numerous times and customer service is terrible.

Ordered $600 AC unit with delivery scheduled for 7/25. Delivered late 7/27 with outer box destroyed. Started taking pictured before touching box to document process. After 30 pictures and the package finally opened, the side of the AC unit was caved in. Called FedEx customer service and was told I could not file a complaint or review of FedEx, that HomeDepot or the original shipper would have to be the one to do that. I as the consumer I have no ability to do so, and then they had the balls to ask me to complete a survey before hanging up.

I have complained to management and written pretty honest reviews about Fed Ex for about a year now. Reviews on Trust pilot and Site jabber. When is it ok to tell customers their items are on the truck for delivery and find out from the driver, your items were never put on the truck because there was not enough room. We wasted our day because of incompetent people and procedures just to be disappointed and pissed again. Well I am done. Here is a local phone number to the main facility. This will get you to the people/ managers in charge and you can voice your complaints. Maybe if enough of us harass them, they might just do their job. Wouldn't that be a change. *******495 or *******460.
This is about the incompetence of management and their lack of ability to run the facility. We are their customers and if we didn't purchase from the companies that utilize them, they wouldn't have a job!

Contacting FedEx customer service is a total waste of time. It is almost impossible to speak with a live agent. When I finally did get a live person to speak with concerning delivery issues, they repeatedly referred me back to the sender. This happened on multiple occasions. It was not a one time issue. Customer service is worthless and a joke. They will only give you a runaround.

I received delivery updates stating that the delivery had been "delayed" twice, without further elaboration. Only upon figuring out how to speak to a customer service agent (which, in itself, took 20 minutes of digging around their website) was I informed that attendance at the property was mandatory for delivery. No effort was made to rectify the situation by organising for delivery to occur today, rather I was told the most they could do was attempt re-delivery tomorrow (which they would have done anyway) without providing me with a timeframe. The delivery is already significantly late and all the onus for fixing the situation has rested with me. Never use FedEx.

One of my earliest childhood memories is fedex delivering Christmas presents late. I have never chosen to use this company since then. Unfortunately I ordered a product and they sent it via FedEx. And of course it's late 4 days late with no updates to tracking. I file a case and receive an email asking me to describe the package, that I have not received therefore not seen. I would say this is proof that the world is getting worse, but fedex has always been as bad as they could be without being criminal.

FedEx has constantly lost or delayed may package. If you are a seller like me, and do not want poor reviews, I would stay far away from FedEx. Also the smart post option is possibly the worst service ever!

$200 for shipping. Box showed up nine days late. When contacting FedEx no compensation, and was told that I could not speak with a manager. There are other shippers cheaper and better quality business. Don't make the same mistake I did.

Now I know that Federal Express is the Creme de la Creme of all carriers, and it is in fact, wonderful; at the same time not that superior to USPS or UPS, for my money.

Their approach may feel more uptown, but in the end, it is just another courier service.

I give them major style and design props. I also like their proprietary envelopes and boxes.

Their colors are great too.

I think FedEx got its start by catering to businesses -- then branched out to residential type delivery.

A very nice company -- four stars.

Shortly after midnight: Product arrives at my local Fedex facility
Saturday Morning: Out for delivery on a FedEx vehicle
Saturday Night: Delayed
Sunday: Delayed
Monday: Delayed. I call customer service 3 times. Tell them the package contains a live tree. It'll die. I beg them. I offer to pick it up from their facility. They say they can't do that. Rude agent keeps interrupting me.
Monday night: Still not delivered. Not even an estimated delivery date.

Folks, if you don't want to have the same experience, use UPS instead.