FedEx

Worst delivery service ever. Support can only say "sorry, I can't help you ". I'm waiting delivery all day. But courier ring to doorbell and after 1 or two seconds go in car and go away. Why? Its a joke?

If you care about a timely delivery of your package, avoid FedEx. Their customer service representatives have no idea how to help when there is a problem. My package is currently on an extended vacation in California, even though it was being shipped from one east coast location to another. It seems that FedEx should stop accepting new packages for shipment until they get the backlog of packages from customers who have paid money and received nothing in return taken care of. This company is clearly in crisis mode.

Sent a new iphone13 pro max to my son at his dorm, signature required. Security can't sign and says the driver walked out with package. Repeated calls to fedex yielded no results. Phone gone.
What is signature required even for? I will never use fedex again.

Hello,

I ordered two-day shipping through FedEx on body armor for security work. Although FedEx claims the armor was delivered, it is missing. Packages are stolen sometimes, and I live in an inner city. Other carrier services, however, place packages inside the mail room or leasing office of my apartment building. If the package was stolen, it was likely placed outside the building. If it has not been delivered yet, FedEx should update their tracking system, especially for customers living in densely populated areas who might be weary of theft. FedEx claimed a successful delivery two days ago. If the shipment is delayed, instead of claiming it was delivered, they should complete the shipment and return the extra funds I spent on two-day shipping.

After corresponding with FedEx, they have offered no recourse so far. To prevent future loss of potentially hundreds of dollars, I will likely refuse to purchase items now from businesses that ship exclusively through FedEx.

Brom

FedEx used to be a good delivery company (used fir over a decade), but now they have digressed too much! I called to inquire about a package that is taking a week to deliver when it should be delivered in 2-3 days. No good explanation - no weather delays etc. Then, an hour after my inquiry, I get a notice that my package will be an additional 2 days later! Sounds like the customer service woman, Elizabeth in South America, took vengeance out on me for not getting an explanation! Talk about the tail wagging the dog! Looks like terrible management has trickled down! So very disappointing…
Sell your fedex stock - its going downhill!

I paid $22 to Fedex for a two-day delivery of a medical device needed for post-op, It has been five days and still have not received the shipment, which came from Atlanta. I live in Houston, a one-day drive. There were no weather issues. The tracking number said "delayed" at every stop. If they did this to me they'll do it to you.

FedEx used to be a good delivery service their service has become unreliable and absolutely terrible
I really believe that FedEx drivers no longer have to read and write English I have left numerous directions on where to put packages and not once in a dozen deliveries has it been in the right place. They promise delivery dates and and do not meet them. When you call customer non-service you get someone who can barely speak the English language reading from a script. They cannot give you any reason for things being late or any better explanation than what you can find with a tracking number. When you ask to speak to a supervisor you were either abruptly disconnected or told I can't do that.

Twice in one day I have had to reschedule a pickup and both times the confirmation numbers given to me could not be found. Customer support is useless. If the person on the line doesn't know what to do, your transferred to someone else. Ridiculous. Very sad such a reputable company has sunk so low they are a bad joke!

My package has been sitting in a warehouse 16 min from my house for 7 days now. I call with no resolution. Its pathetic because it isn't even that busy. When I hear a package is being shipped using FedEx, i feel complete dread. Please start using ups, because they don't have any of these problems & you get the package when your supposed to. I should give o star if I could. They worst service ever.

Awful, rude customer service. Don't waist your time calling them. Last time I called was told due to sender using sure post. They could not do anything about a missing package. If sender uses Sure Post be prepared to wait 3 weeks or longer for your item. There is also a good chance you might not get package at all. I understand there the cheapest shipping company around. As a profit of off merch I understand why companies use do to it, I would rather pay extra than deal with FEDEX. Companies think we will save money using cheapest, but in long run your losing. I try to stay away from any company that uses FEDEX as there shipper.

The last time I bought furniture the items arrived weeks later, and the guy was practically in tears he was so stressed. His co workers are protesting the mandates, the website said "delays due to weather" when tracking showed everything was fine until the packages got to CA where they sat about a block from my house for a couple of weeks. This was back when the southwest pilots were protesting too. I figured FedEx would have caved by now but nope. My orders have been sitting in the same place for almost two weeks. Of course the option to pick up from the warehouse is completely impossible because getting ahold of anyone is a pipe dream. I fully support the right for workers to choose which medical procedures to undergo and will not be using FedEx in the future.

Several packages have been delayed by FedEx with no reason given. When I called customer service for answers, everyone was very rude. After speaking to several people I still don't know where any of my four packages from four different companies are. They give the same BS about being understaffed and there are more packages than expected. FedEx is a useless company employing nobody with a brain.

My packages get left in my driveway, flower beds, pretty much wherever. Customer service could care less and will tell you if not registered online they can leave boxes wherever! I am registered! I've talked to New Haven Indiana supervisors and still no resolution after being told it wouldn't happen again. And really what are you going to do since you have to shop online anymore because all the stores are closing. Take pride FedEx and fix your company! Do Better! Not sure why my pics are sideways

Spent a lot of time this afternoon trying to get through to a live person from the FedEx customer support #. Never did succeed. Their on line site is equally as frustrating takes you around in circles. I wanted to simply add the call box # for my building as I'm being required to sign for it and last time they simply started heading back to their center in another town without even texting like I asked. At least packages actually get here with UPS

This is the worst company ever, my delivery took 3 days extra to arrive! Wasted my two days in the house waiting for it! My husband wasted his day too waiting! Called them so many times not apologetic!
They don't seem to use their common sense! And leave packages with neighbors available... like other couriers out there! Just avoid using them... The call centres staff are a joke too! Puts you on hold just to come up with a lie! Pity

FedEx has gone so far downhill, do not trust them at all. Zero updates, drivers lie abt package delivery, had to purchase and ship item a second time because driver refused to place outside of apt door. If it was delivered at all! Customer service reps provide zero or erroneous info and then hang up on you. Had to ask to speak to managers twice now. Still dont have info as to where package was left. Second package is in limbo land with no updates and requiring a delivery window of 12 hours! Even comcast can do better than that!

FedEx is the worse delivery company I've ever worked with. They have not only been holding my package for day 7 now, twice I was told it was being delivered. I waited no FedEx. Even if you get through to them on the phone, it don't matter. They still will not/can not give you a date for delivery. Not one person out of the eight times I called had a clue what to do or what was happening. Ok you can be behind because of Christmas but you can't just hold people's packages till whenever without giving est delivery times. I've never in all my 59 years of life and Christmas packages had to go through what I went through with FedEx. If you want to keep your sanity, ship with someone else

Don't ship furniture or ANYTHING valuable through Fedex! All items are sent up a conveyor belt and DROPPED 15 ( +?) or more feet into a bin! I had a very precious antique dresser with mirror completely demolished by Fedex. Insuring? Good luck collecting before the witching hour. I insured with two companies... because of the expense of this item... they dropped my insurance... the best way to ship precious items cheaply... Greyhound Package Express. Persons have to pick it up on their end. But hey... Have shipped dozens of items and nothing was ever lost or broken!