FanDuel

One of the biggest--if not the biggest--sports betting nights of the year: first day/night of NCAA Tourney basketball. FanDuel keeps taking wagers from TN residents but doesn't provide tickets in the "My Bets" section, so we can't track our bets or do in-game betting. They did not have enough customer support on staff for hours and hours (I'm still waiting). This will likely lead to increased regulation and/or class action lawsuit, which is a bummer for all, so thanks a lot, FanDuel

I've had multiple issues with FanDuel. From them putting the wrong lines on the wrong teams/players, and the only way they honor their error, is if you chase them down for it. And even then, Their customer service is useless. They beat around bush and tell you it's been escalated and nothing ever happens then.

Another issue I've had multiple times, is for their promotions. They either do not honor the promotion, or they will site credit a different smaller bet than they are supposed to. And again, it's fanduels error that can only be fixed if you go after them. And even then, chances are you'll never get it fixed or returned.

It's shady business.

No customer service! I have been trying to get a hold of Fanduel and
Cannot get any help. I am taking this to the authorities. Someone used two of my debit cards, one after the other had gotten canceled. They were canceled because somebody was using my card at this company. When I tried to call the company to get it stopped I found out there is no way to contact this company! Everyone beware! If your card is compromised with this company you cannot get any help! Next step is the police

I literally only told them that cause they were being absolutely useless, I wanted some urgency behind their I don't give a damn customer service. I don't know who you are referring to when you say us but FanDuel is not very good at all. I would even go to say it's bad. I legit got red flagged because I went up to the cottage in Muskoka and made a bet, several months later I finally received my original deposit back. If you work for Fanduel you know your company is terrible. When you pass the buck in your customer service chats to say this is beyond our control, you are in absolute denial, this isn't about gambling responsible, it's about the fact that you can tie up someone's deposit with discretion, Alexandre go $#*! your hat, FANDUEL is $#*! and your pathetic for defending it!

Has anyone else had issues with the promotions? I know you're supposed to "OPT-IN" to utilize them. But some of them like the "deposit $400 and receive $200 back" do not have that option. Like for example, I clicked on it on Feb 16th, and it took me right to the deposit page where I then deposited $400. I never did receive it. I contacted customer service and they said they cannot pay it out to me because I didn't opt in? I wouldn't trust these guys with paying out anything. They just take your money and post fake promotions.

In September of 2022 I opened a Fanduel account and deposited $300. I made 3 wagers and then my account was suspended without explanation and my funds are still in limbo. Back then I was directed to send in a plethora of information that I had no idea of how to process and repeated attempts to reach Fanduel were futile. I'm 82 years of age, am not computer savvy, my attempts to contact Fanduel in person have been a waste of time and Fanduel has all of this frustration on file. All I want is to be contacted, close my account and have my money returned. This should be a simple process. Jack Wilton.

First time user with FanDuel and it was the worst experience. They suspened my account for no reason after depositing 200 in my account sent emails to get this fixed. They need 1800 number so you can talk to someone to get these problems fixed not just emails. Not a good look for FanDuel..

I won three parlays in a row for a total of $30k and they locked my account. I still have $9k in my account when they locked it. I also had two open parlays they locked. It's now been a month of being locked. Chat now gas no answers and are useless. No phone number to call? They said it's for id investigation but I've picked up money many times with my id at fanduel location. This is a shady site that takes millions from people then they lock your account when you win and give lame excuses why. They are thieves and unprofessional to say the least. Spend your money at draft kings or bet mgm cause fanduel is a joke

Fanduel has 0 customer service. I received suspicious emails about transactions in my account. I contacted fanduel and they said they froze account. I can't even get in to my own account, but after they said they froze it, i received another email that a major withdrawal occurred. They say it is escalated, but don't communicate anything to me.

I loss to a player who wasn't even listed. When I was in first. The guy shows up at the end of the game with same players I have. This has happen numbers of times this was the last time this app won't get no more of money! My names ruffbuff2

Placed a $10 bet on odell beckham to score the first TD. The bet turned into some BS parley where I had to have him as the first TD and 3 other bets I had to win to get my money. Well... not a thing I could do now but hope all bets came through... nope. I get screwed on my bet. Go to FanDuel "app" and try to get service... FORGET IT FOLKS... that absolute worst service I have ever received! No where near enough chat agents to handle the questions. NEVER AGAIN... I'll use a bookie next time.

I made a few deposits and withdrawals on their Sportsbook app. I recently attempted to make a withdrawal, but didn't receive the funds? I contacted them and they said my account is under review by the payment team. I asked why and they couldn't answer because the payment team is not on live chat, but phone lines are down. It's been over a week now and I have emailed them my driver's license and recent bank statement several times because that's what they have requested from me. I chat with someone everyday, but all they say is the payment team will review and get back to me wishing 24/72 hours. I have been waiting over a week to withdraw my funds. My question is why don't they verify this before I make a deposit so that an issue like this never happens? Very unprofessional and I also believe that someone there has been intentionally delaying my case.

On American roulette, with a human throwing, the movements of the ball defy physics. I play 1/6th of the wheel heavy, and about 1/3 more of the wheel with a few bets, but mainly on one side of the wheel. When I start increasing my bets on the 1/6th, the ball may travel there 1/20 spins. That's mathematically impossible. Also, the 'rebounds' and the way the ball moves always ends up on the opposite side of the wheel. Other times, there's no movement as the ball drops on the opposite side, and the ball plants itself in a well. I video taped some of these sessions, and I'm going to submit them to the Michigan Gaming Commission to review.

I joined to get the 55 to 1 odds for the 2021 SB. Their AP was intentionally all screwed up. They said to bet in the money line. I did. I did not see the odds. I had placed the bet on Saturday. Realizing something was not correct, I went back to the live help. They confirmed the bet was correct and would be covered at 55 to 1. Well I hit. They only paid $5. I went back to the help, and question why they would not pay out. He said I did not bet it correctly. I told him your people confirmed the bet on Sunday morning. He said, I see that, but you were told to bet in the money line (It was a script that made no sense to anyone that had never bet before). I asked him to re-look at where the person told me the bet was good. He said I do not see that. Funny, I took a screenshot myself. I have the proof.

I entered an nba parlay on fanduel. 5 mins later I decided I wanted to void my entry. I could not cancel it myself because had to get in touch with fanduel. So, I wrote to fanduel 14 hours before the nba event took place to ask them to withdraw my nba parlay entry.
Well, they never withdrew it and I lost my money entering an nba parlay I never was happy with.
Fanduel does not care about their customers and I will never play at their site again!
They are truly rude and unkind. May the Lord show mercy on them.