Fanatics

I ordered a long sleeve University of Illinois shirt today (4/1/20). The total came out to be 23.68. I look at my bank account statement and see that there are two charges for 23.99 taken out of my bank account from Fanatics ( a total of 48.98). Their live chat does not work and when i called the first time, the lady hung up on me. However, the second time, another lady gladly helped me, but they could not refund it to me. I am not sure what to say as the other reviews are not too promising so I am hoping I did not just get robbed of $47.98.

Ordered two items in the beginning of may for my sons Birthday. A t shirt and a poster both of Ja Morant. The website said only 7 shirts left so I ordered it and a poster. They were both supposed to be here 7-10 days. A later update shows the poster to arrive in June now and the shirt is shipped but not according to fedex. I just received the poster, no word on shirt. Chatted with customer service rep and the same old b. S. Avoid the company like the plague and save the disappointment that you surely will receive. They or horribly pathetic and should be out of business. Now they want to give me 25 percent off a future purchase! Screw yourselves.

They have great sales, and great merch. I mainly look for WWE merch and they always have it. Plus whenever I need a sports gift I can always shop the same place. I don't follow sports but I have a lot of men in my family that do and they always appreciate sports related gifts. I know I can always go to Fanatics for my shopping. It was an easy shopping process, fast shipping, good packaging & friendly customer service. I'm quite happy and can't wait to return!

Do you enjoy getting $35 Fanatics branded shirts that look like they're 20 years old, falling apart, and have print that looks like it's been sitting in the sun for a year it's so faded? Do you like paying $10 for shipping that takes weeks (still waiting on a shirt scheduled for 5/6 from a 4/18 order) and then when you get a $#*!ty product also having to pay $10 to return each $#*!ty product back to them? Do you like ordering $37 commemorative glasses that don't even have flush bottoms so they wobble on any surface? Well then, fanatics is the site for you! Save your money, do NOT buy from these guys unless it is an actual branded product (Nike/Adidas etc.). Even then, you're going to be charged out the $#*! for whatever it is you're buying. If I could give them 0 stars I would, never ordering from them again.

Don't order from this company. There is no way to contact them. They refused to let me return an item when it was two days over the 30 day mark which makes no sense as it's Christmas. What's this 365 day return policy they talk about.? I gave them so much business last year but I'll never order from them again

I have been waiting for an order for over 3 weeks with no updates at all.
Getting a hold of someone to help is impossible.
This company is a scam and I will make sure to let everyone know how terrible they are.

Order 2 Real Madrid jersey over 2 months ago, they took my money but they don't have items. It's 11/5/21 they'd still can't get my stuff and there solution is to refund after all this time. BS! Isn't taking people money for something you don't have Fraud?!?

My third replica jersey did not have the embroidery that the site advertised. It was heat pressed and basically looked like a sticker. After processing an item check I received an email apologizing for my "inconvenience". However, I am expected to wait for my return even after the team admitted to messing up my order. Not only was I "inconvenienced" but now I don't have the money nor the product because it takes 10 business days to receive the product I returned. I am baffled to find out this is a licensed seller. Never will purchase from fanatics again.

Girlfriend and I ordered a custom $200+ Manchester United jersey with my name on the back. Despite having a confirmation email with the correct spelling, I was sent a jersey with a missing letter on the back. After calling over 10 times I was finally able to speak to a supervisor who acknowledged the error but told me that no returns can be done on custom items and that I can't be given a refund/have the product remade correctly because it's "their policy".

To add insult to injury, we were offered a 15% discount coupon to make things right which is extremely insignificant given the original price of the item + duties and taxes. I would give the company 0 stars if I could.

Horrible overall experience

Lilly provided me with some of the best customer service I have ever received from any company. She was super fast to respond and correct my issue. She is the best! I will definitely shop at fanatics.com again.

I have been shopping on Fanatics since my son attended college in 2011 and I have never been disappointed with my purchases. I love their rewards and I use them when I purchase items. My favorite go to shop for sports attire!

I'm not much on doing surveys or reviews but this is a must. I ordered an NFL Blanket from Fanatics as a gift. I didn't realize that the address I used was obsolete. The package was delivered on time but to the wrong address completely my fault. I contacted customer service for help not expecting much. To my surprise in a matter of minutes they had arranged to replace the item and also refunded my shipping fee from the previous order. Who does that in today's world. Thank you Fanatics I'm your customer for life.

Not True! I ordered a $100 jersey (size L) early January for a friend who is a seasonal resident of Arizona. He bought it for his grandson. When grandson arrived in July, we found it was too large. We cannot return it. There is no phone number for customer service. They didn't recognize the order. They didn't admit they even sent the jersey even though the original packing and order are here. My friend ordered another one (size S) and that arrived within a week. We will see if that fits next week when they return from a vacation. I was not ever able to reach a person and the website has no record of our order. Total invoice $107.49. I'm sorry I have to give them one star.

I placed an order for my family for Super Bowl jerseys where the site promises to deliver by the Super Bowl. Well, tomorrow is the big day and my order is still in NY instead of in California. I've been communicating through emails and the last one said they were going on "holiday" from 2/8/24 until 2/20/24. Buyer beware!

I ordered a sweatshirt on 12/11/22. Received an email that my order was shipped on 12/14/22. In that email was a UPS tracking number. As of today, 1/2/23 I have still not received my package and when I track my shipment the UPS website still says "label created" and "The delivery date will be provided as soon as possible." I have tried to online chat with fanatics but always receive a message that there is currently no one available to chat. Very, very disappointed in this entire order and company. Will know to not purchase from here again.

Very disappointed with this website... I ordered my mom a Rutgers T-Shirt as a Christmas gift. I instead received a Kyle Busch T-shirt... The chat was always down (which was the way they recommended initiating returns for incorrect items), which was very frustrating. I called the customer service number and kept hitting 0 until I got to a representative. After explaining the situation, I was told that the shirt I actually ordered was out of stock so they could only refund my money. Now I have to scramble around for another Christmas gift due to their incompetence.

I've bought many Nike shirts in my life and have come to know the expected quality, but these seemed like they were fake. I sent everything back I ordered. There is just no way I'm paying full price for this stuff. Secondly, the pictures of the shirts in no way match what I got. They make them look like they are athletic fit, tailored, whatever and when I got them they are all wide-bottomed... like it gets bigger towards the bottom - the exact opposite of what the picture shows.