Fanatics

Go to order a very basic tee for hockey playoffs, pay for next day shipping, turns out they can't ship it until after game one as they print in them house- making my next day shipping I paid for into 5 day processing + shipping.

Customer service swore it was on the page. No indicator that this was made to order is on the page, just one small fine print line saying "order ships within 4 business days" buried in the text. Still haven't even received an email confirmation of my order days later (my credit card has already been charged of course) so I can't even enter my order ID on this page. Order your gear from literally anywhere else you can.

I purchased several items and most of them came with no delay. However, there was one order that never made it. It was 5 days overdue and my email kept saying it was already delivered on May 13th. Well, luckily for me Customer Service transferred me to Shakira. She was wonderful - went through all of my orders with me to confirm what had already arrived and what was still outstanding. She was patient, knowledgeable and very efficient. She also had a sense of humor which helps in situations like these. She contacted the warehouse and followed up with me in a short amount of time. If more companies provided such excellent service with representatives like Shakira, there would be less problems overall. I hope she gets a raise out of this! Thank you again Shakira for being the caring person that you are. -m-

Placed my order on 10/12, with the statement "will ship on or before 11/7" it is now 11/13, and still no tracking number. The offered to give me 15% refund off my next order(why on this earth would u think i will order again after this debacle? Laughable)

Thier warehouse emails me and says " we dont know when your order is shipping" totally unacceptable. Had i not bought a nike ELITE jersey($230 value) with a gift card, id be demanding my money back. $#*! This site. Stay far away from it. Hell will freeze over before i get my item. Thier a- BBB rating is a joke

They don't provide any shipping options, but ship everything FedEx. They don't tell you it's a 10-day shipping process (since when is FedEx so slow?). I ordered gear for a graduation party that was a week away, expecting delivery within a few days. Their online tracking system is not helpful, and their chat and phone customer service functions are designed to continuously kick you out so you have to start over and never get anywhere. I discovered that returns work the same way -- good luck getting satisfaction from this customer-unfriendly organization!

Avoid this site. I wish I read these bad reviews before I ordered. As someone else here mentioned, I ordered a jersey and needed to exchange the size. They don't do returns. You need to return the item - and they deduct $10 for shipping (even if you pay shipping on your own) and then you need to reorder. Mine was no longer on sale so I ended up paying full price. Plus more shipping. It's been almost 30 days- still no refund yet. Contact them several times. They just say they are creating a ticket and will get back to me in 24-48 hours. Terrible.

I ordered a custom MLB jersey which was supposed to have "heat-sealed name and number on back of jersey" with white lettering. The jersey I received had grey, janky-looking stitched-on lettering. The fabric was puckered around the lettering. Absolute nonsense. Their customer service is always over-loaded. They did accept the return and waive the return shipping even though "customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed."

I ordered a pair of SU sneakers $41.99 plus shipping from Fanatics on Sunday, May 3,2020. The initial email said I would receive them on the 19. Having paid for shipping, I thought that was a long time. I received another email a couple 2,3 :) days later with a May 12 date. I did receive them this morning 5/12/20 before 9:30 AM, FedEx. I am a female, size 11, however, to be safe, I'm glad I ordered the 12. They fit great. I was also concerned about the sole because I wanted some grip. I'm not disappointed. They are really cute, just as they appear. You can also change the laces of course to navy or orange if you want to be versatile-buy your own laces at any local store, they are not included... just a suggestion.

I have ordered from Fanatics before and there were no issues then and I had no issues now. Ordered a jersey on Wednesday and it came that next Tuesday aka 5-7 business days. Seems that people expect their order to be shipped right on the dot especially after the World Series where there is a more than usual amount of orders. Also seems like people can't read and confuse 1 day processing with 1 day shipping like $5.99 for overnight shipping is remotely reasonable. Not too sure what all the negative reviews are about, Fanatics offers authentic products at a reasonable price. I'll be looking at them anytime I need something else.

It's been 2 months since my order didn't arrive. Their chat option is constantly disabled, they don't respond to emails (5 I sent) and had to wait 40 minutes on the phone for them to tell me its my banks fault my refund didn't arrive. I told them politely that's not true and he raised his voice at me. I asked to speak to someone higher and he made it obvious that was a hassle, put me on hold then told me she had gone home. In the end begrudgingly he said he would send an urgent email. Then sighed and said see ya before hanging up. Worst customer service I've ever encountered. Still don't have my refund.

This was the the first time that I tried ordering from this place. They had some cool things. I placed my order and got one of the three items within a week. The other stuff was supposed to be shipped three days after order as well. Been two weeks and still nothing called customer service and all they did was blame their warehouse. They could not give me an estimated date or nothing. Told them to cancel order. This experience was garbage. Can't see buying something and not getting it. Guess I will stick with shop nfl. Don't buy from here.

AS many have stated, i ordered, everything seemed great, and then their was a problem half way through the process. Why, post after post, does it seem as though fanatics takes the accountability and places it on another courier? You're an established company claiming to give me a service i pay for yet its been over a week and i live in the continental united states? Shipping is horrendous and if it continues i will never order from you again.

Ordered two special event super bowl jerseys claimed to be shipped "no later then the second of February" which is what your site said. One jersey shipped at 10 pm last night and one still hasn't shipped, I called and was told that I would receive expedited shipping but what good does that do me if one of my jerseys is in the mail already and you can't even manage to ship the other one out yet. Will never purchase anything from here again, hopefully your jerseys are a better quality than your service.